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Business Profile

Hotels

Quality Inn & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called and placed an order for two rooms for two nights. March 2 &3rd 2024. The website showed $155.00 per room a night. After I gave my credit card info the lady told me it would be $336.62 per room. I told her to cancel my rooms at that time. She didn't cancel them and charged the $686.06 to my card and I never stayed there. After calling they then reimbursed my card $336.62 but still charged me the other $336.62. This is not right. I should be paid the full amount not the partial as it was there fault. I talked to two different women who work there and both said they placed my order. Looks like they are trying to scam me out of my money.

  • Initial Complaint

    Date:02/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am staying at the hotel and for the second night in a row I had to sleep on the floor near the bathroom because my neighbors had the television blasting and they were talking so loud that I can hear the conversation and my walls were rattling from the noise. Management tried calling them but couldn't get through because the noise in the room was so loud. I could hear the phone but the neighbors couldn't because the noise level in the room.

  • Initial Complaint

    Date:07/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was accused of stealing a duvet and pillow out of my room and charged 50.00 dollars. I want a refund and the manager, ****, should be fired for poor customer service and disrespect.

  • Initial Complaint

    Date:06/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a ******* room for my girlfriend and I to celebrate our anniversary. Last night on June 17,2023. The bedsheet hasn’t been washed or changed. It had old lip stick mark on them. We saw two small cockroaches walking around and the faucet From the ******* fall off. I neeeded to fix myself. My girlfriend and I didn’t feel clean and comfortable to sleep in our room or in this hotel. So we decided to leave and go home. I wasted $237 and my time coming here. I’m so ****** and disappointed in this hotel ! I spoke to the desk guy he said he can’t help me. He only give me a email to send a mail to that’s all

  • Initial Complaint

    Date:05/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my complaint. It looks good, please post this. iminal activity related to this family and entire websites. Many reviews say people called cops, staff stole from their rooms. Just simply SHUT IT DOWN! It has been years of these people running this slump and robbing their customers.

    Customer Answer

    Date: 06/06/2023

    I would like to be refunded for my $36 fee that I was charged upon arrival for a clean room, when the room was filthy. I would also like for License and Inspections to do a thorough report on this business and shut it down. It is a disgrace, as you will see from all the complaints and reviews. 

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The bathroom had black mold all over the ceiling. This is a health hazard and this place is not safe to stay in. Until the hotel remediates the black mold issue they should not let people stay there! We saw the mold and knew how hazardous it is to our health and left the hotel within the hour.

Quality Inn & Suites is NOT a BBB Accredited Business.

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