Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24, I purchased 5 tickets to Hersheypark. When I arrived at the park, I decided to add two meal passes that would entitle me to a new meal every 90 minutes, which were purchased at Hershey Park customer service window. I took the tickets I purchased for the meal passes to 1906 grill to activate them with *******. Every time we attempted to use the passes the rest of the day, they had to be reactivated, wasting valuable time we spent on the park tickets (and parking). While the cashiers at each place were very friendly, apologizing each time I waited sometimes 10 minutes, but many times over ***** minutes. I was also reaching out to herhseypark on there ******** page (attached). You had time to correct this multiple times!!At the end of the day, I went back to the guest services desk at the beginning of the park. They requested I fill out a form and would have someone follow up that week. I did get a response from *********************** who said he would refund me money for the food passes. ****** heard back from him since on June 26 (attached part of email chain)I have not heard back from him, nor anyone else.I did not purchase the food passes to spend the entire day waiting each time I used them to be reactivated. The worst part was when we got our last meal ( I gave up on getting more) back at 1906, the new cashiers laughed and said ******* doesnt know what hes doing. I followed up with ***** on July 7 and July 19 replying to a previous email. I called his number ************ and left a message. I have not gotten any follow up from anyone, when I was told it would be taken care of. Im requested a full refund from Hersheypark for my tickets, parking and food, since it ruined our entire trip to the park. We spent $425 on a hotel spending an extra night, which Im not even sure how this can be compensated. In short, when you provide a pass to get food every 90 min a guest shouldnt need to wait ***** each time for it to be reactivated

  Business Response

  Date: 07/26/2024

  A refund will be issued in the next 5-7 business days. 

  Customer Answer

  Date: 08/05/2024

  I was waiting to see the statement credits on my credit card, which I cannot confirm quite yet if the accounts have been credited as I do not see the credits when logging in. 

  Customer Answer

  Date: 08/12/2024

  I followed up with my Bank (as I havent gotten correspondence since I opened a dispute) and the agent on the phone did say the temporary refund from the bank was made permanent by Hershey on July 25. 
  

  Thank you again for your help!  Appreciate the diligence Hersheypark handled the issue!

  *************************

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are season pass holders and my husband is a disabled veteran who has a handicap placard. Every time we come, we have been denied to check if there is any available handicap parking available, even though we saw spots walking from ********. We have brought it up to guest services numerous times and they seem to careless or offer any kind of suggestion.

  Business Response

  Date: 06/27/2024

  Hersheypark is compliant with the *** required number of handicap parking spaces. As advertised:

  "Full ****, King **** and Giant **** Season Pass Holders receive complimentary parking at Hersheypark during the 2024 regular public summer operating season (May-Sept.) and the Hersheypark Spring Weekends, Hersheypark Halloween, and Hersheypark Christmas Candylane seasons (upon presentation of your photo Season Pass). Season Pass Holder parking based on availability."

  *******************************************************************************

• Initial Complaint

  Date:06/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for a concert in July and in May received an email saying last chance to purchase discounted park tickets while I am there for the concert. After I purchased, I realized the tickets expire at the end of June, before the concert! I contacted them several times and finally got a response and they are refusing to refund me or issue tickets that are for the correct date.

  Business Response

  Date: 06/17/2024

  Hello, 

  Thank you for reaching out to Hersheypark. Prior to purchase, dates of validity were made aware to all purchasers along with an agreement of Terms and Conditions that tickets are non-refundable nor exchangeable. Validity dates were also printed on the digital ticket. My apologies, Hersheypark does not offer refunds. 

• Initial Complaint

  Date:06/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6, 2024 we signed up for 3 king size season passes. They have taken out a total of ****** so far for the season passes. We can no longer afford the season passes. They will not refund the money paid or even issue a gift certificate for us to use at the park. We never even got to visit this year. We would be happy if we just got three single tickets to visit the park since that is about the amount we have paid.

  Business Response

  Date: 06/10/2024

  Below are the terms and conditions agreed to when purchasing a Season Pass. *******************************************************************************
  

  Your Season Pass is non-refundable, non-exchangeable, non-transferrable, is revocable license, and may be used only by the person whose picture appears on the Pass. Passes may not be redeemed for cash or used for commercial purposes and are void if altered or misused. Any attempt to gain admission using a Season Pass by a guest whom the Season Pass was not originally issued will result in immediate confiscation of the Season Pass without refund.

  At this time, we have discontinued discussion with ****************** as she used profanity during a conversation with park representation. 

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Falsely advertised being able to ride rides during an acceptable amount of time. Standard tickets do not provide the ability to ride rides in an acceptable period of time (less than 1.5 hours). Company sells fast passes and does not account for the last of service of being able to use service. The expectation is not set appropriately when purchasing tickets. In addition to the ticket price the ability to purchase drinks or other necessary maintain health for diabetics is not available. Even the one drink machine in line was broken.

  Business Response

  Date: 05/29/2024

  Hello, 

   

  Hersheypark Fast Tracks are advertised as "Add a Fast Track program to your admission ticket and get to the thrills faster. Dont miss out, limited quantities available! Prices may fluctuate, based on demand, at any time." Fast Tracks are not required to ride Hersheypark attractions. Link here: *************************************************************

  While we typically do not allow outside food and drinks into Hersheypark, we do allow accommodations for guests who have allergies or dietary restrictions/needs to bring small amounts of food into Hersheypark with them. thus not being reliant upon our concessions for dietary needs. This is posted on our website here: ****************************************************************;

   

• Initial Complaint

  Date:05/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were not offered *** parking. Upon entering, 120 minutes is impossible for a disabled individual. No *** ********* restrooms, travel such as trams, stairs, food and drink options. We waited two hours just to pass security, after being directed to the "fastest" lane. We literally carried our friend, as drunk people staggered into her. When asking for help, one told us she wasn't even given a walkie. When asking to speak to blue shirts, we were initially denied. Not to mention that my 16 year old was told to hold up her pants, or all of us leave we, because her belt set off the metal detectors. After being told to walk away from my child, and refusing, offering to remove her belt, she was told to put a hole in her pants and get over it. At 16,and barely 120 lbs. Almost 3 hours in, we managed an hour show, then a two hour wait to get out. We were denied any help for our disabled friend. Rude employees, useless security and first aid, zero responsibility, zero respect, zero training. This faci6 should be shut down.

  Business Response

  Date: 05/16/2024

  Thank you for emailing Hersheypark ***** Services. We are so sorry to hear that your experience was not a sweet one. We apologize that your visit did not meet your expectations. We truly value all guest feedback as we continually aim to improve our ***** Experience. We will be sure to share with the leadership team and appropriate department your concerns. We hope to see you again soon at Hersheypark.

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We drove for 2 hours to ride the roller coasters at Hershey park. Paid ***** parking and ****** entrance fees to not be able to ride a single roller coaster due to high winds. We waited in line over an hour and half for tickets, entered park and got in line for 1st ride. After waiting we were told ride was closed with no explanation or if reopening. Then walked around to find all coasters but one was shut down, it had one 10 person cart running with 200 pain line. All others coasters were shut down . Again no one to help or an explanation, we left after an hour without riding a single ride. Ran through Hershey on way out and went home. There should have been knowable staff, signs, something to let customers before wasting time and $. I only found out when called to complain, nothing is being done about refund when we were unable to ride the rides, they were extremely short handled. Never had such exyat any park before. I would refund and situated for future guests,thank you,,

  Business Response

  Date: 05/08/2024

  Hello, 

   

  Guest has been contacted and offered a return visit. 

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 21 2023, I bought over $200 of Hershey park tickets to be used during 2023 season like any other tickets I have bought over the last decade. Tried to use them in Mid September and was told they expired and no refund would be offered despite their taking my money and providing no service. It appears I was supposed to know the 09/10 on the line item meant expires 09/10 yet the word expire doesn't exist ANYWHERE on the order confirmation. This is clearly not an attempt for clarity for customers and clearly IS an attempt to DECIVE. Hershey has offered valueless 50% off coupons. I say valueless because their tickets are on sale all the time and the 50% off is only off full detail tickets. Again, another attempt to deceive to try to get me to take coupons that really have no value to settle this. Based on the large number of complaints and their 2 out of 5 rating here, it is clear Hershey has become a dishonest place who loves to reap rewards based on expirations.You have my permission to make this complaint public and available to any and all news and social media outlets as I will be posting my story there anyway.Order Date: 6/21/2023 (Qty: 2) 1-Day Ticket - All Ages 100 Yrs Of Coasters Pkg (9/10):(Qty: 2) 1-Day Ticket - All Ages 100 Yrs Of Coasters (9/10)Subtotal:$200.00 Processing Fee:$5.98 Order Total:$209.38

  Business Response

  Date: 03/07/2024

  Hello, 

   

  Hersheypark discussed this matter with Mr. De La Fuente on 9.10.2023. At time Mr. De La Fuente was offered a 50% discount off of a full price ticket at our ****** Services location. This offer was a courtesy as his tickets had expired. The expiration date of the tickets was agreed to upon purchase through a digital acknowledgement. The offer is still valid under 2023GRLG-1703-2371 and is available until 12.31.2024. 

  Customer Answer

  Date: 03/07/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21396144
  
  I am rejecting this response because Hershey has not addressed the issue that the order confirmation does not have the word "expire" anywhere.  Their offered coupon is of no value that I have also clearly discussed so Hershey has in effect offered no agreeable solution to this.  The only fair solution that remains is a full refund due to the lack of full disclosure on expiring product on the order confirmation.  All tickets I have ever purchased from Hershey have been good thru the end of the year so anything other than that should be OVERTLY and CLEARLY identified which it was not per the evidence I provided,  Again, just look at the order confirmation which any buyer would refer to when wanting to use the tickets.
  
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 03/07/2024

  Thanks for the response, 

   

  Attached is the sales order with dates 9/10 printed on the order. Prior to purchase, expiration dates were advertised and a digital agreement was agreed upon by the purchaser that stated the tickets were nonrefundable. Hersheypark's discounted offer still stands and can be redeemed on the day of the guest's visit by using 2023GRLG-1703-2371. We apologize if this does not meet the guests needs, however we do hope to see them again at Hersheypark soon.

  Customer Answer

  Date: 03/07/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21396144
  
  I am rejecting this response because Hershey did nothing other than present screen print that I already provided.  Again, the word "EXPIRE" is nowhere to be found.  It now occurs to me this should go bigger and become a class action suit as I read so many similar complaints of Hershey dancing around language when it is shown over and over again how their language is unclear and misleading.

  Again, their offered coupon is of not value.  Their tickets are on sale all the time.  I have never paid full price for tickets without their coupons so in effect Hershey has shown ZERO culpability for the word "EXPIRE" not being presented on the order confirmation at all and they have offered NOTHING of value to remedy the situation.  I state again, I am now going to seek class action on this as my gut is telling me this practice by Hershey is very common.

   

  
  
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 03/09/2024

  I spoke to someone with legal knowledge on products that expire and an expiration date MUST contain a year.  The "09/10" doesn't meet any qualifications to be a clearly understood expiration date.  The word "expire" is not shown ANYWHERE on the order confirmation and there is no year.  Therefore for this new year, the tickets are again good until 09/10 and are perpetually good for ALL YEARS before 09/10.

  Hershey has to come to grips that they messed up and their order confirmations are massively deficient and therefore should not unfairly enrich themselves at customer expense.

  Business Response

  Date: 03/09/2024

  Hello, 

  Due to a threat of legal action, this complaint has been sent to our legal department for review. 
  

  My apologies, but at this time no other response can be issued. 

  Customer Answer

  Date: 03/09/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21396144
  
  I am rejecting this response because Hershey never offered anything other than a coupon so their suggestion they can't reply differently due to my reference to class action is a farce.  Please close this complaint as unresolved as this is a waste of time.  It took me two minutes to find someone else who happens to be in my town who had the exact same issue with the exact same offering by Hershey.  The odds that there are many many many more customers who were duped seems very high.
  
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 03/12/2024

  Hello, 

   

  Attached is a screenshot from the point of purchase online noting the expiration date. 

  Customer Answer

  Date: 03/12/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21396144
  
  I am rejecting this response because Hershey continues to have a lack of focus on the issue called out.  The ***** CONFIRMATION does not have the word "EXPIRE" nor "MUST USE BY" anywhere on it.  The order confirmation is OBVIOUSLY the mechanism customers will use when reviewing the purchase later in the summer.  Attached tickets are only needed for entry and most customers don't print them any more.  CRITICAL info like EXPIRE should be overtly visible on the order confirmation given that a majority of the tickets sold are good for the whole year.  I have NEVER purchased tickets from Hershey that expire before year end so this clever bait and switch on their part should be OVERTLY CALLED out on the order confirmation to give the customer the highest chance to use the tickets in time.

  Again, Hershey's offer of useless coupons is insulting and I have already gathered social media feedback who agrees with my assertion that Hershey tickets are offered at sale prices all the time so a coupon that is only based off full retail price is nearly valueless.

  It is clear Hershey is not interested in a fair resolution to this so why hasn't this been closed as resolved?  This cycle of nonsense is a waste of time.

   

   

  
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the fall 2023, I purchased 2 group tickets through work at $45.10 each. On the date we were going, 12/17/23, I purchased 2 ******************* mugs and parking for $61.81 on line. We arrived at 530pm in a heavy rainstorm. No parking attendant so parking fee wasn't necessary. The park was dark and didn't look open, people were leaving. We went to chocolate world and I asked about the mugs. I was told they couldn't help me. I messaged customer service several times with no response. I emailed on 1/27/24 asking how I can get my mugs and immediately received a response asking for order # I responded with # and no response received. I wasted almost $152 and got nothing.

  Business Response

  Date: 01/30/2024

  Hello, 

  Guest will be contacted in the next ***** hours. 

  Customer Answer

  Date: 02/04/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21218928
  
  I am rejecting this response because: they offered 2 small water bottles in exchange for my 2 souvenir mugs at $16.42 each plus $8.97 processing fee. Not even close to what I paid.  They requested I send proof of my tickets which I have not done yet. 
  
  
  Regards,
  
  *********************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/08/2024

   

  The following email was sent to the guest on 2.6.2024 

   

  "Thank you for the additional information. I apologize for the delay in getting back to you as our response time is typically three to five business days. With the information you provided I am able to locate your souvenir mug purchase. We would be happy to offer you two (2) Snack Vouchers valid through 12/31/2024 that can be used on your next visit. Each Snack Voucher can be exchanged for your choice of one of the following at a participating location: a small water bottle, a small soda drink, a small fry, a kids Dippin Dots or a small soft-serve ice cream. We would also like to offer you a resolution for your admission tickets. In order for us to provide a resolution for your admission tickets as well as log the Snack Vouchers, could you please send us your admission ticket numbers along with your full mailing address. Once we receive this information, we will be able to assist you further. We look forward to hearing from you soon!"

  Customer Answer

  Date: 02/15/2024

  My tickets as requested

  Customer Answer

  Date: 02/15/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21218928
  
  I am rejecting this response because: the value of what you are offering is much less than what I paid for the mugs. 
  
  
  Regards,
  
  *********************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/15/2024

  Hello, 

  The tickets and snack vouchers offered are valid through the 2024 season and can be picked up on the day of your visit at the *************** office using Reference Code: 2024WEBC-9437-3776. My apologies, as stated in the initial purchase agreement.add-ons are nonrefundable. At this time the mugs in question are no longer available. 

  Customer Answer

  Date: 02/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21218928
  
  I am rejecting this response because: I would like clarification. What tickets are being offered? I was told details about the snack voucher, I'd like to know what "tickets" mean. Thanks
  
  
  Regards,
  
  *********************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/20/2024

  Hello, 

  According to our latest correspondence with ********, the ticket offer was accepted, please see attached. At this time, we considered the matter resolved. 

  Customer Answer

  Date: 03/02/2024

  I'm satisfied with the 2 tickets and the voucher.

• Initial Complaint

  Date:01/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tickets on April 1, 2023, from a group fundraiser. The tickets were lost in an email (probably spam). I forgot about the order and called on October 13, 2023, and had the tickets reissued to me. In doing so, the person I spoke to told me I had until December 31, 2023, to use the tickets. As we were ready to go to the park last month, I opened the tickets to find out there was an expiration date on them as of September 10, 2023, as I purchased summer tickets. I did not realize the tickets expired.

  Business Response

  Date: 01/15/2024

  By way of introduction, my name is *************************** and I am the Director of Guest Experience at Hersheypark. Thank you for reaching out. When an organization partners with Hersheypark to sell our tickets to their constituents, that organization agrees contractually to a price-point and validation calendar. I apologize, but once the tickets are purchased through that organization, they cannot be refunded or extended.As a courtesy, Hersheypark can offer a 50% discount to guests who have expired tickets. We apologize if this does not meet your needs, however we do hope to see you at Hersheypark soon.

  Customer Answer

  Date: 01/23/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I am surprised Hersheypark is not honoring the original extended request to Dec 31, 2024. It was a very difficult holiday season, and we were excited to bring some joy to the season by visiting Hersheypark. If my only option, although not ideal, is to purchase additional tickets at 50% what would the ticket price and effectivity dates be? This is a challenging situation for us to manage. 
  
  Regards,
  
  *************************

  Business Response

  Date: 01/29/2024

  Hello, 

  The previously mentioned offer would be extending though 12.31.2024. We look forward to your visit. 

  Customer Answer

  Date: 01/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for the kind understanding.
  
  Regards,
  
  *************************