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Business Profile

Pool Equipment

Oasis Pools and Spas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased an above ground pool from Oasis in Spring of 2021, which was installed September 2021. That alone was a frustrating process, but not my immediate issue. Since it was the end of the season, we were told to fill the pool and winterize it. We opened the pool in 2022. From the first day it was pushing large amounts of sand into the pool. This is not my first time owning a pool, so I knew this was an issue. The filter continues to pump sand into the pool. My husband and I contacted Oasis multiple times in 2022 and 2023 to report this issue. Each time we had to leave a voicemail. Our calls were never returned. I looked into the warranty with the filter but it was expired as it was purchased more than a year before we were able to utilize pool. We have tried for 2 years to get assistance with this faulty piece of equipment they provided us, and our calls go unanswered. I was not familiar with BBB until recently and that is the reason for delay. In addition, we were hoping the business would do the right thing and contact us to provide a resolution even if it was outside of the busy pool season.

Oasis Pools and Spas is NOT a BBB Accredited Business.

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