Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like my title released so I can get rid of the vehicle. I have submitted a claim two years ago for compensation. This vehicle broke down two years ago on July 04th 2022. I am not looking for money just my title so I can get rid of the broken vehicle. It is not repairable.

  Business Response

  Date: 08/03/2024

  WE KNOW THE CUSTOMER IS STILL USING THE VEHICLE, WE RECOGNIZED SHE CAME TO THE SHOP 2 YEARS AGO STATING THE CAR NEEDED A REPAIR FOR A FAILURE THAT SHE CLAIMED TO HAVE ON THE VEHICLE, HOWEVER SHE WAS PASS THE WARRANTY PROVIDED BY THE TIME SHE CAME TO THE SHOP, SHE ALSO STILL OWNS MONEY ON THE VEHICLE, WE HAD SEND IT FOR REPOSSESION, DUE TO STILL OWING ******** ON THE VHICLE AND HER LAST PAYMENT WAS ON 6/27/2022 WE CANNOT RELEASE THE ***** UN THE VEHICLE IS PAID IN FULL. 

  OUR WARRANTY ITS ONLY FOR 30 DAYS OR ***** MILES WHCIH EVER COMES FIRST AND AFTER WE REFUSED TO COMPLETE THE REPAIS SHE REQUESTED DUE TO BEEN PASSED THE WARRANTY, WHICH WAS 6 MONTHS AFTER SHE PURCHSED THE VEHICLE, THE COMPLAINANT STATED THAT SHE WILL BE REPORTING US TO THE BBB, THIS HAS BEEN HAPPENING WITH OTHER RELATIVES OF THE COMPLAINANT WE HAVE A PREVIOUS COMPLAINT SEND BY HER BROTHER IN REFERENCE TO COMPLAINT ***********, THEY ARE TRYING TO RUINED OUR REPUTATION AS A BUSSINES, WE NEED TO KNOW WHEN ITS ENOUGH BECUASE AS YOU CAN SEE THEY HAVE AN AGENDA AGAISNT US JUST BECAUSE THINGS ARE NOT GOING THE WAY THEY WANT.

  WE HAVE NO ISSUES ON HELPING OUR CUSTOMERS WHITHIN THE BOUNDARIES OF THE CONTRACTS AS LONG AS THE CUSTOMER IT'S BEEN RESPONSIBLE ON THEIR PART AND ADHERENCE TO THE AGREEMENT UPON PURCHASE OF THE VEHICLE.

  Customer Answer

  Date: 08/05/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22004535
  
  I am rejecting this response because: The company is making false statements. The vehicle has been broken down since 07/04/2022. I do not own any money on this vehicle and he has not attempted to repossess the vehicle. The own was aware of my home address IF he wanted to repossess the vehicle but again he did not. The own has history of conducting fraud, especially using myself and family. I have character witnesses who can testify again this business fraudulent actions using two of my vehicles and others from my family to commit insurance fraud . This company is not a trusted company and understands how to get through loop holes to justify themselves. I am simply asking for the title to junk this vehicle because it has not been in use since the above date. It was been sitting in a garage for the last two years with a blown transmission and motor due to this company selling me a lemon. He did not honor the warranty and as he stated in his last response two years ago , he did not like that I kept on him about my fixing his mistake. So again Im not asking for anything else but the title to junk this vehicle. Its no use to me hasnt been for two years. I do not own any money on this vehicle , he does not use proper parties for a lien, meaning the number he states that is owned is a new amount. He did not state this in his last response in 2022. 
  
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 08/24/2024

  IF THE COMPLAINT IS SO SURE THAT THE VEHICLE IS ALREADY PAID IN FULL, THEY ARE MORE THAN WELCOME TO BRING PROOF OF ALL THE RECEIPTS FOR EACH PAYMENT AND WE WILL CORRECT THE ISSUE ACCORDINGLY IN OUR SYSTEMS, UNTIL THEM THE VEHICLE HAS NOT BEEN PAID IN FULL BASED ON OUR RECORDS, SINCE THE LAST PAYMENT THE VEHICLE HAS ACCURED LATE FEES THAT ALSO ADDED TO THE TOTAL AMOUNT PREVIOUSLY PRESENTED, BASED ON OUR SYSTEMS THE VEHICLE WAS SEND OUT FOR REPOSSESION ON 4/1/2024, HOWEVER WE HAVENT SEND ANYONE TO PICK UP THE VEHICLE BECAUSE AS A COMPANY WE DONT WANT TO DEAL WITH THEIR NO SENSE, WE ARE A SMALL BUSSINES IN A SMALL TOWN AND THE COMPLAINER AND THEIR FAMILY HAS MAKE THEIR MISSION TO PUT OUR BUSSINES IN *******.

• Initial Complaint

  Date:02/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from said dealer while working for him paid it off by labor and $1000 when I got my car insurance settlement check never needed a title until recently and thought I never got one filed for title says I have lien I was given a bill of sale to the notary public in amount of $1500 which is what I paid pa taxes on when I registered said vehicle my sister made a complaint on this same business because he sold her a lemon **** which still sits here with no title nor transmission but thats not the point I do not want to deal nor speak to said man just would like to have a lien release sent to me so I can receive my title sense there never should have been a lien on my vehicle

  Business Response

  Date: 03/01/2024

  Which vehicle is the consumer referring to?

  Customer Answer

  Date: 03/02/2024

  The vehicle in question is a 2003 ***** element 

  Customer Answer

  Date: 03/08/2024

  The vehicle in question is a 2003 ***** element 

  Business Response

  Date: 03/16/2024

   In order for us to release the ******, all of our customers are required to show proof of all their payments, this interaction happened a few years ago and since than our systems have been updated. As it's a standard practice for Auto Sales Business to hold a lien on any ****** until it is payoff. If such interaction exists, we will need for the complainer to show us proof of all payments made.

  Business Response

  Date: 03/16/2024

   In order for us to release the ******, all of our customers are required to show proof of all their payments, this interaction happened a few years ago and since than our systems have been updated. As it's a standard practice for Auto Sales Business to hold a lien on any ****** until it is payoff. If such interaction exists, we will need for the complainer to show us proof of all payments made.

  Customer Answer

  Date: 03/18/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21343832
  
  I am rejecting this response because:
  *********************** knows that the car was to be paid off by false insurance claims done with me my sister and mothers vehicles if they would like proof I can submit proof of how I was working for him lying to insurance so he can get storage fees for my familys vehicles being there thats the proof there so if he wants me to get the proof I will contact insurances that had no idea of our actions and submit the proof of how the car set a lot longer than they should have and how my mothers vehicle only got a bumper compared to all the other stuff he said it needed because I removed it and hid it from the insurance and how the rear hatches still damaged from that day so I would like my title since he knows there is no proof of payment. Ive got a bill of sale with my car no reason should I have a lien on my title check the *** record a bill of sale was given when I registered the car not a lien contract so if ****** will like for me to submit proof I gladly will submit ALL KNOWLEDGE of the scamming he does with the auctions and his vehicles is he still lying to the auction that cars he sold are still on lot also? Hes playing with fire he knows I know to much to be playing sooooooo with that being said please release this fake lien on my title or I WILL SUBMIT PROOF OF ALL THE ***** IVE DONE FOR ************************* ??

  
  Regards,
  
  *********************
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 03/22/2024

  The department of motor vehicles has a bill of sale for 1500$ I paid taxes to register the car at said price due to said bill of sale how can I go about reporting him for fraud because he has to be doing this to allot of people and he also repoed another car I had got from him some how when I had bill of sale also and resold it so what am I to do? 

  Customer Answer

  Date: 03/22/2024

  The department of motor vehicles has a bill of sale for 1500$ I paid taxes to register the car at said price due to said bill of sale how can I go about reporting him for fraud because he has to be doing this to allot of people and he also repoed another car I had got from him some how when I had bill of sale also and resold it so what am I to do?