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Business Profile

Fence Sales

Quality Fences Are Us

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 11th, 2022 I signed a contract with Quality Fences Are Us in order for them to complete installation of a fence in the back yard area of my home. When I was signing the contract the owner (*********************) informed me that there was one customer ahead of me but it shouldn't take that long to complete. I never heard from him again and contacted him again on December, 5th and he informed me that they took a break because of Thanksgiving and now there were 3 fences left on his schedule. After never hearing back again on March 20th I contacted him and asked for a refund. He said that he was sorry and was going to complete my fence as soon as possible. I requested something in writing on March 22nd that he was going to complete the work by April 5th or he would give me a refund. He agreed and he never provided me anything in writing and the work is still not done. I contacted his primary supplier of fencing supplies since he was the one to refer me to ***** and he said to call the cops because he also owes him money and has been avoiding him. It is now April 14th a full 5 months since I signed the original contract and would like a refund because I have no faith in him actually completing the work and have zero trust in him.

    Customer Answer

    Date: 05/14/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

Quality Fences Are Us is NOT a BBB Accredited Business.

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