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Business Profile

Overstock Merchandise

Harry's U-Pull It

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited this junkyard yesterday, 7/23/25, around 4:00 pm, and pulled a part that I paid for and tested before leaving. Unfortunately, it didnt work. When I returned to inform them, hoping to either exchange it for a functional part or receive a refund, they stated that they dont offer either option. As a result, I left $43 out of pocket and empty-handed. This is not a proper way to conduct business; they are being dishonest. I want my money back.

    Business Response

    Date: 07/31/2025


    Hello,
    Thank you for reaching out. Were sorry to hear that your recent visit to our U-Pull-It auto salvage yard on July 23, 2025, did not meet your expectations.
    We strive to serve thousands of customers each year and have established clear, written policies to ensure consistency and fairness in our operations. Our no refund, no exchange policy is clearly communicated in multiple ways: it is printed on every receipt, displayed at the entrance and exit, and posted in various locations throughout our facility.
    This policy exists for several important reasons:
    All parts sold at our yard are used and pulled by customers directly from the vehicles.
    We are unable to verify the condition of a part after it has been removed or determine whether it was functional prior to removal.
    Additionally, we cannot confirm whether a part being returned is the one originally purchased or an older replacement.
    All parts are sold as-is, and our pricing reflects significant discounts when compared to full-service salvage yards.
    To help clarify this, weve attached a sample receipt showing our stated policy, along with photographs of the signage displayed on-site.
    Your complaint mentioned that you tested the part before leaving, which raises some questions about why you proceeded with the purchase. Additionally, we did not receive a copy of your receipt with the complaint. For us to look further into this matter, we kindly ask that you provide a copy of the original receipt for review.
    We appreciate your understanding and cooperation.
    Sincerely,
    ***** *****
    Harrys U Pull It Auto Parts

Harry's U-Pull It is NOT a BBB Accredited Business.

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