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Business Profile

Heating and Air Conditioning

Adam Mechanical, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We worked with Adam Mechanical to obtain a quote on replacing an air conditioning system. ****** sales person, ***** ********, was extremely aggressive and predatory. He kept texting me asking for an update and requesting to contact me with an updated reduced price. The aggressive price reduction implied that he was not interested in serving our best interests by giving us a fair price up front. After informing him that we were going to take our business elsewhere, Mr. ******** read a message posted by my wife on a ******** group page asking for references for two other HVAC firms. Mr. ******** then replied back to me in a text message indicating that the two other firms were not high velocity experts, even though I did not disclose to him the names of the other firms that we were obtaining quotes from.

    Business Response

    Date: 04/21/2025

    Dear Mr.***********,

    Thank you for bringing your concerns to our attention. We're very sorry to hear that your experience with us left you feeling uncomfortable or pressured in any way.That is never our intention, and we sincerely apologize if any of our communication came across as aggressive.

    Our team, including *****, is trained to be responsive, proactive, and thorough always with the customer's best interest in mind. We understand that HVAC system replacements are a significant investment, and our goal is to ensure that customers are fully informed and confident in their decisions. Sometimes that means following up more than once, but we now recognize that in this case,it may have felt excessive. We apologize for that.

    Regarding the mention of other companies in a text message, we want to assure you that ******* comments were not meant to discredit any other business, but rather to highlight our own team's experience with high velocity systems a niche area where specialized knowledge can make a real difference. Still, we understand how this may have felt intrusive, and we regret any discomfort that caused.

    At **** ************** we truly care about our customers and strive to approach every interaction with professionalism, honesty, and respect. Your feedback helps us do better, and we appreciate the opportunity to learn from this experience.

    We wish you the best with your HVAC project and are here if you ever need us in the future.

    Sincerely,
    The **** ************* Team

    Customer Answer

    Date: 04/25/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ***********

Adam Mechanical, LLC is NOT a BBB Accredited Business.

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