We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Engineering

Integrated Design Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engineering.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 21st, 2023. I hired IDSG LLC for services in proposal attached. Which is include: City L&I Submission and ***************** Submission paper work for ******************************** at ******************************************************************************. As verbal agreement that *** (who is architect and the only person from IDSG LLC work with me), He would submit ***************** Application after Building Permit pulled out. For multiple-time, He said that he submitted already.On January 18th, 2024. I received email from my client that ***************** just received application. On the application show that ***************** received it on January 18th, 2024.I want to complaint IDSG LLC:- Not telling customer (me) the true of submission date - Delaying my client time frame that causing a lot of damage to my client and my business.- Destroying my business's reputation, my business good will.- I lost contract for next project of ******************* Mi in the future.

    Business Response

    Date: 03/28/2024

    ******************* hired our firm to provide the design plans for his client's project ******************* Mi. We told ******************* that we can help him with the submission to the health department once we have all the approved plans from L&I. ******************* was pressed for time and asked that we submitted the plans to the ***************** without the approval of L&I. At which time I express to ******************* that we have a procedure that need to be followed prior to the health department submission. Our standard procedure is to have all approved plans from L&I before we submit to the health department, at which time ******************* express that all of the work are completed, and he can't wait for L&I to approve the plans. I told ******************* that he should not have started the construction without proper approval plans from L&I. ******************* express that he was pressed for time because he promised his client that he will complete the project at a certain date. I told ******************* that under no circumstances I will put our company in a position of being fined by the city for not following proper procedures. ******************* didn't follow proper procedures and I explained to ******************* that he should never promised the client with a due date without having all the permits in hand. ****************** was upset that we didn't want to bypass L&I and submit the unapproved plans to the health department. I express my concerns with ******************* and his unwillingness to follow our policy. 

     

    Thank you

    *******************

     

    Business Response

    Date: 03/29/2024

    I also want to add that we did get ******************* all the permits per our proposal.

Integrated Design Solutions, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.