Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the leasing office on 12/5 (one week after our move-in date) stating there was an issue filing for a change of address with **** - my address was not found.The office did not respond so I visited them in person and was advised to resolve this at the local post office. I filled out a mail forwarding form at the local post office using 5he address I was provided (**************************************) and then assumed all was ******* early January, I started being notified that my mail was being returned to sender. I again visited the local post office where It was confirmed my address was not registered with the borough. The post office supervisor contacted my leasing office the next day - the leasing office allegedly told the post office they had no idea my address was not registered and they would resolve this. The post office supervisor told me I should expect a resolution in 2 or 3 days.The leasing office again did not contact me. I emailed the leasing office again on Jan 13 asking for an update - no response. I contacted the office again Jan 15 and heard back Jan 16 that they are working on it and I should hear back in a few days. After no response, I reached out again on Jan 22 asking for an update and received a response Jan 23 that my address is being changed from unit 005 to b105. As of Jan 30, neither address is registered with the **** for me to receive mail.

  Business Response

  Date: 02/19/2025

  We were made aware of this matter and apologize for the inconvenience this is causing our residents.  We are currently working through this matter with the township and **** and hope to have a resolution soon.

  Business Response

  Date: 02/20/2025

  We were notified today 02/20/2025, that the *********** has updated the addresses in their system.  It will take about a week for this to take effect. 

  Customer Answer

  Date: 03/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.
  I know have a valid mailing address!
  I find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  
  

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to one of their rental properties in July of 2024. I was denied and told i would receive my $200 deposit back. I never received the money so i kept calling and emailing the rental property and no one would return my calls/emails. I tried calling corporate and no response. I disputed the transaction on my card and received a check for $93 MONTHS later. I made a trip to the rental property to ask where the rest of the money was and i was informed that i wouldnt receive the rest back because i disputed the transaction. I called and called corporate and have never received a call back. I would like my remaining $107 returned to me because if someone would have answered my calls and emails, i wouldnt have had to dispute the transaction. Over the last 5 months no one has gotten back to me.

  Business Response

  Date: 12/17/2024

  Miss ****** applied at our community, ***************** on July 19, 2024. All applicants pay a $50 application fee and post a $200 holding fee. See attached and signed Consumer Notice. Miss ******** application ultimately did not meet our qualifications and was denied on July 29, 2024. We notified Miss ****** of this result and that a refund can take up to 30 days (please see attached email and verbal communications. 
  
  
  During this time, Miss ****** disputed the $200.00 holding fee with her bank. Her bank charged our bank $57.00 for this along with a $50 stop payment fee totaling $107.00 thus reducing her total refund amount to $93.00 from the initial $200.00 posted. 
  
  
  Miss ****** has been communicated with on multiple occasions via phone, email, and in-person by the Property Manager and our ****************** (see attached activity and communication logs). We've also included a copy of the account ledger and supporting documentation to confirm the payable (check #******) was cut on September 23, 2024 and cleared on October 15, 2024.
  
  
  We hope all the enclosed documentation is sufficient to close the complaint and Miss ****** is also equally satisfied. 
  
  

  Business Response

  Date: 12/17/2024

  Added 3 more attachments

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out on July 26 2024 . I had a professional carpet cleaner come in and clean the entire house charging me $180 for his services. I also cleaned the entire house from top to bottom. Replacing the window blinds in each room. I was owed a security deposit in the amount of $1551 and ****** the property manager of ****************** apts took the entire security deposit for misc fees and cleaning. I want at least a refund in the amount of $400 for the cleaning I did myself .

  Business Response

  Date: 09/25/2024

  The complainant stated she cleaned the property when she moved out, however upon inspection by the Property Manager, it was discovered that the property was not cleaned to the standard it was when the complainant moved in.  In addition to the cleaning, there were also other items that needed to be resolved before the property could be leased again.  The stove-top had to be replaced due to surface damages, there were several blind/slat replacements needed, and she left 3 loads of belongings that had to be removed and disposed of.
  
  
  

  Customer Answer

  Date: 09/27/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22120295
  
  I am rejecting this response because: The manager is not telling the truth. AT NO TIME DID I DAMAGE THE ****** In fact, the entire house was cleaned and NO BAGS were left inside or outside that property. I want my entire security deposit refunded to me for their lies. I have many more photos to prove they are lying! 
  
  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 10/10/2024

  All tenants are permitted to attend the final walk-through conducted by the Property Manager.  ********* chose not to attend and is now accusing the Property Manager of not telling the truth about the condition of her unit upon vacating.  We have provided photos that show the damage to the stove and other issues that resulted in Ms. ******* forfeit of her Security Deposit. She has provided no pictures or other evidence to back up her statements or contradict the clear damages we have shown.

  Customer Answer

  Date: 10/17/2024

  To be clear I was NEVER given an opportunity to do a final walk thru. The manager has a habit of constantly lying and falsely accusing tenants who are good tenants or damaging things just to retain their security deposit. I have NEVER damaged any property inside or outside of ANY property or left the property dirty. As you can see I have several pictures and this property manager is again lying. I will provide her with more pictures because apparently shes forgotten that I took the move out pictures. Again, I want my full security deposit back of $1550 due to triple crown falsely discriminating against me 
  
   Complaint: 22120295
  
  I am rejecting this response because:
  
  
  Regards,
  No
  ******* ******
  
  
  
  
  
  
  
   Complaint: 22120295
  
  I am rejecting this response because:
  
  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 11/01/2024

  This complaint has been answered multiple times and we have nothing further to add.

• Initial Complaint

  Date:07/24/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved in the rental property 2 months ago and was promised the balcony will be fixed. It is a wooden floors and the are breaking and has a hole and it is a hazard. A promise to work on it for a month now and nothing is done.

  Business Response

  Date: 08/02/2024

  This matter has been resolved. All work necessary to complete the requested repairs was complete on July 22, 2024. 

  Customer Answer

  Date: 08/09/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22038777
  
  I am rejecting this response because: The maintenance marked my request as completed and never contacted us. This is the reason for completing this complaint. We then called the office and they claimed that our items were not removed from the balcony and will not complete the job. The job was done on 7/26 not on 7/22 as they claimed. 
  
  
  Regards,
  
  **** Abou-******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 09/23/2024

  This matter has been resolved.  As noted by the complainant, the work was completed on 07/26/2024.  Our records indicate that it was completed 07/22/2024 not 07/26/2024 as stated by the complainant.  So really the only discrepancy is the date of completion, not if the work was done.

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were residents of ****************. What was refunded of our security deposit was misplaced when forwarded. Upon receipt, it was past the 180 day ***** Multiple attempts to reach by phone were unsuccessful. Several emails have been ignored. Today's answered call said to speak to the property manager who does not answer when we call. All we want is a reissued check in the amount of $598.91 to the address provided I'm our emails or our previous forwarding address. Thank you.

  Business Response

  Date: 02/09/2024

  Please see all attached correspondences between the customer (***************************) and the consumer (Triple Crown Corporation) via email, addressing and resolving this matter between both parties. An incorrect forwarding address was originally provided to the on-site management office, thus the customer not receiving their refund of $598.91. A new check was cut today, February 9, 2024 and sent to the new and correct forwarding address. 

• Initial Complaint

  Date:03/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 4th, a severe fire occurred at my neighbor's house (*** ******* ***** Mechanicsburg PA *****) in the ********** ******** neighborhood owned by Triple Crown Corporation Inc. I lived at *** ******* ***** with 2 other roommates. I was on my way home when the fire started. After the fire cleared, we were told by the fire marshal that we could grab necessities but that it was not safe to stay there. The home was filled with smoke and in the basement, you could not even see due to how smokey it was. That night our home was boarded up and we were unable to get in. On February 6th our home had been posted with "uninhabitable" and no trespassing signs per the township. As my roommates and I asked our leasing office for information we were told to just "hang tight". In our lease, it is stated that if our home is deemed uninhabitable that we are able to terminate the lease without penalty. We tried to do this on February 10th with an official letter. Landlord replied via text that we still had to pay our termination fee and that she would "get back to us about terminating". As students, we were displaced and needed to find other living arrangements. We were not able to enter our home again until the afternoon of February 14th when we were told we could get photographs for insurance. That day they fixed our door and told us that it was now habitable despite the smoke smell/ other damages. We were told to live with our windows open. We also were told that they were not going to help with any other damages. My roommates and I decided to collect the salvageable items as we continued to try to terminate our lease. We have not habituated our home since the day of the fire. After we terminated our lease we were told we still had to pay the termination fee as well as 2 months of rent. We believe that we were wrongfully charged and that our home was not safe or habitable due to the smoke damage as well as the future construction that would follow.

  Business Response

  Date: 03/21/2023

  March 10, 2023 
  *** ******** 
  We have received your correspondence containing the above-referenced complaint. As you noted, there are two sides to every story, and we appreciate the opportunity to present  ours. The complaint as presented contains many factual inaccuracies. 
  As noted in the complaint, a fire did occur at ********** ******** on Saturday February  4th, and multiple personnel from our company were present to ensure resident safety and  provide assistance as necessary. After the fire department extinguished the fire, the fire  chief informed us that the complainant’s unit, which is two doors down from *** *******, suffered no fire or smoke damage, just a smoke odor from the adjacent units which would  dissipate shortly. The complainant claims they spoke with the fire marshal, but the fire  marshal was not called to the scene, which was controlled entirely by a local fire chief.  The only physical damage to the complainant’s unit was to their front door which had  been broken in by the fire department when no one answered. We informed the  complainant the day of the fire that their unit was not deemed uninhabitable, but that we  would need to replace the door. Additionally, we offered to provide housing to the  complainant through the weekend until they could contact their renter’s insurance. After  we allowed the resident time to gather personal belongings, we boarded up the unit to  prevent theft or looting of their items while we waited for a new door to install. The  complainant was informed that day, by multiple employees of our company, that they  would only be out of their unit until a new door was delivered and installed.  
  When the complainant informed us that their unit was deemed uninhabitable, we  immediately reached out to the local municipality who confirmed that the notice had been  placed in error. We informed the complainant of this error on behalf of the municipality.  Following the installation of the new door, possession was returned to the complainant immediately. The complainant opted instead to vacate the premises prior to their lease  termination date. The lease clearly provides for an early termination fee. In lieu of  terminating, we were more than willing to let the complainant finish the term of their  lease. 
  Complainant claims they should not be charged an early termination because of smoke  damage and construction occurring, but as noted above, there was no actual smoke  damage to the unit. Furthermore, by the time the door had been replaced the odor had  dissipated entirely. The only construction activity would be on adjacent units and not  affect the complainant’s home at all. 
  
  

  Customer Answer

  Date: 03/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The response provided claims false information that does not accurately represent the situation. 
  
  Regards,
  
  ********** ******