Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2nd I submitted a work order to address the caulking in the bathroom and that there was mold throughout the house. The technician came, caulked the shower and when he went into the basement his response was you need to get out of here immediately. He said he will relay the message to HPM(Harrisburg property management). The next day the work order was closed out and labeled completed. We waited 2 weeks before calling back. When we called back we were told that the caulking in the shower was handled and when I asked about the mold they said theyre is no mold in the house. I got my own test and sent the results in June 2nd (30 days after the first work order about mold) I put in another work order utilizing my test results that came back as black mold. They refused to accept my results and made me pay for a lab test out of my own pocket and said that they will reimburse if mold is the case. 2 and 1/2 weeks later I got the results and sure enough it was black mold. Which they have done nothing about since. They sent a technician June 29th to finally do something and he told me everything that needed done. A de-humidifier, fogging of the attic and basement, ac unit ripped out of the wall that was filled with black mold, and checking the duct work. He scheduled with me come July 4th. So I took off work last week to prepare the house for Friday. I also called Harrisburg on Tuesday stating they could send him sooner so I can get out of the black mold Environment. They said we will let the vendor know. Thursday came around and I heard nothing. I called *** and they said theyre were waiting for instructions from the vendor. I called the vendor and he stated he has been waiting for *** to grant permission to do what was needed done to the house. So this whole week HPG lied to me not relating the fact that they did not grant permission. It is now July 8th(67 days later) and nothing has been done. I have health conditions now due to living in black mold.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  erroneous move out charges. Tenant Charges at Move Out : Exterior Remove weeds from front porch and side of house $125.00 Remove front furniture $150.00 Remove debris at road in back asap $50.00 Living Room 2 broken blinds $90.00 Rehang bifold doors $10.00 Kitchen 2 broken blinds $90.00 Replace broken faucet $175.00 Replace missing fridge drawer shelf $125.00 Replace broken fridge handle $120.00 Stairs/Hall Repair hole in wall $75.00 Front Bedroom 3 damaged blinds $135.00 Repair broken door jamb and trim $75.00 Bathroom Repair vanity stopper $35.00 Broken blind $45.00 Reinstall medicine cabinet shelf $30.00 Replace missing toilet paper insert $5.00 Replace missing shower rod $35.00 Unclog tub $65.00 Back Bedroom Broken blind $45.00 Back Bedroom Replace missing wired smoke alarm $85.00 We purcsed all of the blinds in the house as well as the shower rod. there was no maintenance done by the property owners on the outside of the home after we left even though they are charging us for it. all of the charges are tripled rather than charging us for the actual cost to repair. they are attempting to not only keep our deposit but charge an absorbitant amount of money for unfounded work. they are trying to rip us off.

  Business Response

  Date: 06/02/2025

  The parties have resolved this matter.  

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Harrisburg property management regarding deceptive and unprofessional practices in their rental process. The company advertised a rental property in Harrisburg, PA, and required an application fee without disclosing important rental requirements, such as the need to earn five times the rent amount and a specific credit score threshold. This information was not available in the advertisement, and I was not informed until after submitting my application. Despite multiple requests, the company refused to schedule a showing or provide a clear view of the property before the application. To make matters worse, after I submitted the application, they informed me that the property was no longer available, which I believe should have been disclosed earlier.I respectfully request a full refund of my application fee of 70 US dollar, as I was not given critical information about eligibility requirementsincluding income and credit score criteriaand property availability before applying. I feel that Harrisburg property management acted unethically by withholding this information and refusing to show the property, which limited my ability to make an informed decision. I hope this complaint encourages the company to improve its transparency and treatment of prospective tenants. Thank you for your assistance in this matter.

  Business Response

  Date: 11/11/2024

  To Whom it May Concern:

  In response to Mr. ******** complaint, ****, has reviewed the matter and provides this response.  **** takes all complaints seriously and always wants to understand why the matter has reached this position.  HPMG's response will address to items:  (1) the claim income and credit requirements were not disclosed until after the application was completed, and (2) the desired resolution.

  Mr. ****** states in his complete " . . ., and required an application fee without disclosing important rental requirements, such as the need to earn five times the rent amount and a specific credit score threshold."  Importantly, HPMG's application does not require a fee until it is completed and submitted.  An applicant has full access to the application for no charge to review the first section of the application titled:  "RESIDENT APPLICATION PROCESS & QUALIFICATION GUIDELINES."  The following paragraphs are contained in that section, which again is the first section, of the application:

  Income:

  Income from all sources must be sufficient to pay the applicants rent and other predictable living expenses. To be counted as household income, amounts must be verifiable, reliable, and predictable. Minimum net household income is three times the amount of monthly tenant rent. You will be required to provide written proof or current pay stubs to support income claimed on the application. We will not accept W2's, you must provide at least one month of recent full detailed pay stubs (e.g., (2) paystubs if paid bi-weekly or (4) paystubs if paid weekly). Self-employment income and/or ability to pay rent must be verified by providing copies of federal income tax returns for the last two years, a current financial statement, and/or copies of three most recent bank statements.

  Credit History:

  A positive credit history is required to rent with us. An adverse bank or credit reference, high debt, past due or dishonored debt, suits, liens, judgments, collections, bankruptcies, or accounts closed by a credit grantor may be grounds for denial. More specifically, you cannot have any active collection accounts, meaning a payment that was 30 days or more late in the prior six months. Also, in the prior three years, you cannot owe money to a property manager/landlord, have an eviction filing that is not withdrawn, dismissed, or satisfied, repossessions, or have filed for or had a bankruptcy discharged.

  If advertised rental rate is below $1,400/month:Applicants with credit scores below 580 will be denied. If your application is denied because of a credit score below 580; you may be eligible to rent with a co-signer. To be eligible to rent with a co-signer, all other screening criteria must be met, and no co-applicant that will be on the lease can have a credit score of below 540. The co-signers must have credit scores of at least 640 and have adequate, consistent, and verifiable net income of five times the monthly rent amount.

  If advertised rental rate is $1,400/month or higher:Applicants with credit scores below 620 will be denied. If your application is denied because of a credit score below 620; you may be eligible to rent with a co-signer. To be eligible to rent with a co-signer, all other screening criteria must be met, and no co-applicants that will be on the lease can have a credit score below 580. The co-signers must have credit scores of at least 680 and have adequate, consistent, and verifiable net income of five times the monthly rent amount.

  The above paragraphs from the first section of the application, which are available to view without payment, addressed Mr. ******** concerns.  If there were additional questions regarding those items upon review, Mr. ****** could have sought clarification prior to completing the application.  All of which would have occurred prior to an application fee being due.

  Regarding the desired resolution, before receipt of this BBB Complaint, HPMG as a matter of good will and customer service had already refunded Mr. ******** application fees.  HPMG does not agree with Mr. ******** assertion on transparency, as the information above clearly indicates all the desired information and more was available to Mr. ****** prior to an application fee.  In any event, **** deems this matter resolved and closed.

  Thank you!

  **** M. *********

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -August 2024 thru September 2024 -Lost Revenue - $5,000 -The business said they would advocate for me by advertising and being the agent for our rental property, instead they advertised it with the incorrect information & told potential tenants that the property wouldnt be available until 2025. -My dispute is to inform the people of this community to not trust this business. Their small typing mistake resulted in 2 months of lost revenue for my family. When I referred a co worker to ***, she attempted to rent the house only to find out it wasnt available. I called, emailed, and texted on several occasions asking why there was no reports, inquiries, or applicants even though I was sending 5-10 people a week. Their response was always the same excuse, and they insisted I lowered the rent until an applicant comes to them. When my co worker told me their response to her request, I was in shock. Initially, *** denied that the event happened. Until they went back in their phone records and admitted it was their mistake. -I immediately asked to void any contracts between The business and myself. They told me there would be a fee even though no services were rendered. -There was no resolution.-This dispute is essentially false advertising.

• Initial Complaint

  Date:03/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been following my bank account for the last few months wondering who's stealing my money. Last month I paid off my rent but every so often someone is continuing to steal from my account and I never gave anyone my information except through the app to pay for my rent. I've spoken to my bank and they've proved to me who's stealing my money and the number matches my land lord's number but they're using a different name per charge that it NOT coming from me.

  Business Response

  Date: 03/25/2024

  I write to respond to the false allegations made by ************.  Harrisburg Property Management Group ("HPMG") unequivocally has not stolen money from ************ nor has any data been taken from HPMG and used to steal money from ************.  Most importantly, according to the bank statement and information ************ has presented to HPMG, fortunately, no one has stolen money from ************.

  ************ contact HPMG when he was unable to make online payments due to online payments being disabled.  Upon HPMG's review, it was discovered ************ disputed to his financial institution as fraudulent two rent payments he made online through his resident portal.  Once there are multiple chargebacks, the management software automatically disables online payments as a security measure.  ************ was advised why the online payments were disabled and that HPMG would enable them after understanding what occurred.  Online payments have been enabled.

  ************ then proceeded to contact his financial institution and the ****************** Police alleging HPMG stole his money.  HPMG attempted to explain to ************ this was not the case, however he is either not understanding or not accepting the information provided.  ************, on his own accord, has made each payment to HPMG.  HPMG does not have access to **************** banking or debit card information, nor the capability to process a payment on his behalf.  ************ made multiple online rent payments through his resident portal in March. 

  What was attempted to be explained to ************ is that the name on the transaction and the amount.  First, HPMG is Fusion Asset Management, LLC dba Harrisburg Property Management Group.  As such, the payee name on the bank transaction is Fusion Asset with HPMG's office address and phone number.  Importantly, this is the same information that should be on **************** bank statements for all the prior month's rent payments.  In addition, ************ is using a debit card that carries a certain processing fee, which is clearly disclosed in the resident portal and paid by ************ for many months on prior payments.  However, it appears ************ is not aligning, for example, a $100.00 payment with a $5.00 transaction fee to be a $105.00 bank transaction.  Again, this clearly disclosed in **************** portal before he confirms to process the payment.  Moreover, as with most online transactions, there is a delay between when ************ processes the payment online and when the transaction posts on his bank statement as a debit.  The facts are clear, there was no theft, ************ either does not understand or if refusing to understand.

  HPMG has made extensive effort to explain the situation.  In addition, HPMG provided as of this information to the ****************** Police, who agree with HPMG that there was not a theft of **************** money.  **************** requested desired settlement is a refund.  HPMG cannot agree to such a settlement as HPMG, nor anyone, has stolen money from ************ related to the transactions he presented.  HPMG is willing to again explain these events and information to ************, however if he refuses to accept such information, there is not much more HPMG can do, because it is an unequivocally false allegation that is supported by zero factual information.  Again, HPMG is here to assist ************ with any and all explanations and data, just not a refund of money that was not stolen.

  Respectfully submitted,

  ******************************, Esq.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been complaining about our apartment building being unhealthy and they are not doing anything to clean it and make it sanitary to live in. Got a tenant they continue to allow with a dog fleas are bad walking up steps bringing in my own living area dog urine on the floor cigarette smoking walls literally have **** on them. Unhealthy very concerned about how I'm living I'm not settling for landlord needs to approve things don't know why they are involved with property if they are not managed with it. I work long hours nothing like coming home to loud music smoking and stinking building there's no accurate parking for people who drive and live here I want results I don't every maintenance request canceled and nothing is done. I requested a deadbolt and was made to pay 125 dollars for it for which it will be going with me when I move. Shouldn't have to pay for something that is on their door to keep safe when building is not safe people break in alot

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved here March 2023 I have had nothing but problems bugs sewer smell in my apartment sink leaking toilet lever broken I had to buy one they didn't fix it. I requested a dead bolt be installed on door for security reasons people smoke in building and mice issues I call leave messages no reply their text c*** they don't reply the land lord is completely not taking care of his responsibility I shouldn't have to take care of these issues they said pest control was out but I waited all day on July 13 2023 no one came to my apartment I bought product and they need to reimburse me for it.

  Business Response

  Date: 07/21/2023

  To whom it may concern,
  
  Our ability to address maintenance issues within the property are restricted to the owners willingness to approve such items. If things escalate to a habitability issue, we certainly step in and address issues regardless. From what I can see now, the extermination issue has been addressed, ***** was hired to treat the building, and, the property owner agreed to give ****** a credit for supplies purchased prior to receiving this letter.We will touch base with the owner on any remaining work and issue a notice to the other occupants that smoking is not aloud within the building. If ****** has any additional information on who in particular is smoking in the building,we welcome that feedback to help us narrow down on the issue.

  Customer Answer

  Date: 07/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:04/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in renting a property through HPMG. They are a misleading and untrustworthy business. Not only do they require a separate application from each individual who will be living at a property they manage (even related family), they charge $35 fees per individual. This is an absolute scam. They knowingly took my application and requested I file all the paperwork, while they were in the process of renting out the property within the same 24hr period. This is misleading and fraudulent. I only knew this because when I completed the paperwork, it showed on the real-estate listing that the property had been taken off listing. They do not even tell you this information.

  Business Response

  Date: 05/10/2023

  Dear BBB:

  Harrisburg Property Management Group ("HPMG") takes any complaint seriously.  ************************ alleges a few items, which I will address one-by-one.  At conclusion, the BBB will see HPMG's business practices are not fraudulent, a scam, or unlawful.  Renting and buying homes in the recent future has been extremely challenging for prospective tenants and buyers, and we understand the frustration the pace of the market may cause; but, this is not tantamount to fraud or the like.

  ************************ alleges HPMG is misleading and untrustworthy due to requiring a separate application fee for each individual who will be living at a property and each application is $35.  She further alleges this is an absolute scam.  Prior to ************************ submitting her application online, the first page that populates when an prospective tenant clicks "Apply Now" is a page that states "Before you begin."  One that page all the application requirements are detailed.  Specific to allegation is the statement "Each resident over the age of 18 must submit a separate rental application."  The subsequent paragraph goes onto detail this requirement and how multiple applications will be linked together.  Nothing was misleading, untrustworthy, or a scam; the requirement was presented and available for ************************ to review prior to ever submitting her application.  She could not begin the application submission process without reviewing this page of application requirements.  HPMG requires all occupants over the age of 18 to be screened, as HPMG requires all occupants over the age of 18 to join in the lease as a tenant.  Regarding the $35 application fee, this fee is average, if not lower than most property managers, and is used for a screening product.  **************************** claims of HPMG's business practices are unfounded.

  ************************ alleges HPMG took her application and requested paperwork, while HPMG was in the process of renting the property within the same 24 hour period.  She alleges this too was misleading and fraudulent.  On the same "Before you begin" page discussed above, all of the supporting documentation that is required is clearly detailed in the first paragraph.  In addition to other valuable information, this page states applications may take up to 72 hours to process once all items are received.  *** ********** submitted her application at 7:20 p.m. on May 14, 2023.  At 1:13 p.m. on May 17, 2023, HPMG advised her she did not submit the necessary documentation.  *** ********** responded that she would supply the documentation tomorrow.  On May 18, 2023, *** ********** questioned if all occupants over the age of 18 must apply, and HPMG confirmed.  On May 18, 2023, we received the second application and this application as well did not include the required supporting documentation.  On May 20, 2023, *** ********** was advised the property she applied for was rented.  It was not within a 24 hour period, as *** ********** submitted her application on May 14, 2023, and was advised on May 17, 2023, she did not complete the application as required.  Had the required steps been followed, *** *********** may have been approved on May 17, 2023, three days before the property rented.  HPMG continues to process applications and show the property to approved applicants until one signs a reservation deposit and pays the required deposit.  Once an application is approved, it is valid for up to 90 days.  ********** approved applicants that miss out on a specific property view other properties and rent those.  Others may request a refund, such is provided, and rather than their application being valid for up to 90 days it is withdrawn.  It appears *** ********** did not review the "Before you begin" page that she was required to view prior to starting her application, and did not provide what was required.  ************************** claims of HPMG's business practices being misleading or fraudulent are unfounded.

  Prior to receipt of BBB's letter, HPMG refunded *** ************ application fee.  HPMG understands the challenges prospective tenants face today with limited rental inventory.  However, HPMG is transparent and upfront with the application and rental process.  A quick review of HPMG's "Before you begin" page of the application will demonstrate no information is withheld.  Whether a prospective tenant reads the information is not representative of HPMG's business practices being fraudulent, misleading, or a scam.  HPMG considers the matter closed, but welcomes any further conversation the BBB desires to engage.

  Respectfully Submitted,

  ******************************

• Initial Complaint

  Date:10/09/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Employees do not effectively communicate business critical documents. I've been trying to comply with them since they kicked me out after I lost my job with ************************** due to budgeting reasons. They're continuing to charge me rent 30 days past my 30 days notice. I turned in the keys before the end of September. This company has caused me so much emotional trauma and whiplash, i am going to need extra therapy for the additional trauma they've caused. I ripped out all the hair on my face including my eyebrows and my skin is irritated. I've lost sleep over their mistakes and I've had enough