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Business Profile

Collections Agencies

Penn Credit Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Penn Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Penn Credit Corporation has 5 locations, listed below.

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    Customer Complaints Summary

    • 215 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm am not liable for the debt with PENN CREDIT CORPORATION. As requested I was not provided a original contract by *************

      Customer Answer

      Date: 12/27/2023

      ***********************<**********************>

      Tue, Dec 26, 6:50 PM (20 hours ago)
      tome
      *********************** letter to Penn credit proof


      Sent from ***** Mail for ******

      Begin forwarded message:

      On Tuesday, December 26, 2023, 6:43 PM, *********************** <**********************> wrote:

      **************************

      **************************************

      Easton, PA *****

      November 20, 2023

      Penn Credit

      2800 COMMERCE DRIVE
      HARRISBURG, PA 17110

      I hope this letter finds you well. I am writing to request verification of the debt associated with account #********* currently reflected on my credit report. I came aware of this debt on 11/15/2023 when reviewing my credit report and would like to request validation of the debt as per my rights under the [FDCPA].

      Please provide the following information:

      1. Verification that I am indeed responsible for this debt.

      2. Details regarding the original creditor.

      3. The complete account history, including the original amount owed and any accrued interest or fees.

      4. Documentation proving your company's authority to collect this debt.

      5. . Original contract and wet signatures.

      I kindly request that all collection activities related to this account be halted until the requested information is provided.

      Please respond in writing to the address provided above within 30 days of receipt of this letter.

      Sincerely,

      ***********************

      Business Response

      Date: 01/09/2024

      Penn Credit Corporation reviewed and investigated the complaint.  We are a third-party debt collection agency acting on behalf of the original creditor. 

      Please be advised that the original creditor closed this account from our office on December 26, 2023.  We sent a deletion notification to the credit bureaus as required by law. 

      Penn Credit Corporation does not know the status of this matter and the consumer will need to contact the original creditor directly regarding the matter.

      The consumer can contact me directly with any questions for Penn Credit Corporation. My name is *****************************, I can be reached toll free at ***************************** or emailed at ***************************@penncredit.com.  

      Thank you for your assistance and resolution regarding the matter.   

    • Initial Complaint

      Date:12/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *** ******. I do not have a contract with Penn Credit Corporation. They did not provide me with the original contract as requested.

      Customer Answer

      Date: 12/13/2023

      I sent a letter on November 1, 2023, to Penn Credit Corporation. I requested that the inaccuracies in question be corrected. I did not receive any correspondence regarding the matter. As stated in the letter, I am now pursuing further action.

      Business Response

      Date: 01/03/2024

      Penn Credit Corporation reviewed and investigated the complaint.  We are a third-party debt collection agency acting on behalf of the original creditor. We have a record of mailing the consumer a validation notice to her current address on December 7,2023.

      Please be advised that Penn Credit Corporation updated the consumers dispute and will notify the credit bureaus as required by law.  We obtained verification of the debt from the original creditor and will mail a copy to the consumer as requested. 

      If the consumer is claiming fraud / identity theft,they will need notify Penn Credit Corporation so we can update our records and contact the original creditor directly at ************** to request a fraud packet by mail or visit their website at *********************************************; The consumer will need to provide a notarized ************************ Identity Theft Affidavit, a copy of the front and back of a valid drivers license or state identification card, a filed police report,and proof of residency for the timeframe in question.  Please be advised that all documentation is required for the creditor to investigate. Missing or incomplete documents will delay the process.  Upon receiving this information, the original creditor will investigate and notify Penn Credit Corporation of their findings.  They will also mail the consumer a letter regarding the outcome of their investigation.    

      If the consumer has any questions or concerns, they can contact me directly.  My name is *****************************, I can be reached toll free at ***************************** or emailed at ********************@penncredit.com.

      Thank you for your assistance and resolution regarding the matter.   

    • Initial Complaint

      Date:12/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable with this debit with ******* ****** *************, I do not have a contract with Penn Credit Corporation, they did not provide me with the original contract as requested.

      Business Response

      Date: 12/13/2023

      Penn Credit Corporation reviewed and investigated the complaint.  We are a third-party debt collection agency acting on behalf of the original creditor. 

      Penn Credit Corporation updated the consumers dispute and will notify the credit bureaus as required by law.  We are mailing the consumer verification of the debt.

      If the consumer is claiming fraud/identity theft, they will need to file an FTC Identity Theft Affidavit and police report. If received, Penn Credit Corporation will forward the report to the original creditor to investigate the matter. The original creditor will notify Penn Credit Corporation the outcome of their investigation.    

      Penn Credit Corporation wants to help bring resolution to this matter.  If the consumer has any questions or concerns, they can contact me directly. My name is *****************************, I can be reached toll free at ***************************** or emailed at **********************@penncredit.com.

      Thank you for your assistance and resolution regarding the matter.   

    • Initial Complaint

      Date:12/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The amount on this collection is incorrect & I didnt sign a contract to pay this third party company.

      Business Response

      Date: 12/12/2023

      Penn Credit Corporation reviewed and investigated the complaint.  We are a third-party debt collection agency acting on behalf of the original creditor. 

      Penn Credit Corporation updated the consumers dispute and notified the credit bureaus as required by law. Our records indicate that we received notification of a $30.00 payment that was made directly to the original creditor. The current balance in our office matches the balance that the consumer provided in her supporting documentation. 

      Penn Credit Corporation updates the credit bureaus on a weekly basis.  I confirmed that the current balance owed matches that of what appears on the consumers credit report.

      Penn Credit Corporation wants to help bring resolution to this matter.  If the consumer has any questions or concerns, they can contact me directly. My name is *****************************, I can be reached toll free at ***************************** or emailed at **********************@penncredit.com.

      Thank you for your assistance and resolution regarding the matter.   

    • Initial Complaint

      Date:12/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***********. I do not have a contract with Penn Credit Corporation, they did not provide me with the original contract as I requested.

      Business Response

      Date: 12/11/2023

      Penn Credit Corporation reviewed and investigated the complaint.  We are a third-party debt collection agency acting on behalf of the original creditor.  The account matter in our office is not in reference to *********** and we cannot speak on behalf of any matter regarding such.  According to our records, this complaint is the first correspondence we received from this consumer.   

      Penn Credit Corporation updated the consumers dispute for the account in our office and notified the credit bureaus as required by law.  We requested verification of the debt from the original creditor and will mail it to the consumer upon receipt.

      Penn Credit Corporation wants to help bring resolution to this matter.  If the consumer has any questions or concerns, they can contact me directly. My name is *****************************, I can be reached toll free at ***************************** or emailed at ******************@penncredit.com.

      Thank you for your assistance and resolution regarding the matter.   

    • Initial Complaint

      Date:12/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is an account from Penn credit currently reporting on my credit. Here's the dilemma this is not my account. I have notified the bureaus and was notified to notify Penn credit as well ACCT#****** $1,160 If you look below you will see my affidavit.

      Business Response

      Date: 12/12/2023

      Penn Credit Corporation reviewed and investigated the complaint.  We are a third-party debt collection agency acting on behalf of the original creditor.

      Penn Credit Corporation updated the consumers dispute and notified the credit bureaus as required by law.  We sent a deletion notification to the credit bureaus due to the consumer claiming fraud/identity theft.  Please be advised that we are forwarding the FTC Identity Theft Report the consumer provided to the original creditor.   

      Due to claiming fraud/identity theft, the consumer will also need to file a police report. Once received, Penn Credit Corporation will forward the report to the original creditor to investigate the matter. The original creditor will notify Penn Credit Corporation of their findings.   

      Penn Credit Corporation wants to help bring resolution to this matter.  If the consumer has any questions or concerns, they can contact me directly.  My name is *****************************, I can be reached toll free at ***************************** or emailed at ********************@penncredit.com.

      Thank you for your assistance and resolution regarding the matter.   

    • Initial Complaint

      Date:11/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received notification that this company contacted family members but never called me directly. When calling to obtain a letter for verification of debt, the rep demanded I verify personal information and when I refused, became rude and disconnected saying ‘I can’t help you’. Without a verification of debt letter, I have no way of verifying if this is legitimate debt or some scheme.

      Business Response

      Date: 12/11/2023

      Penn Credit Corporation reviewed and investigated the complaint.  We are a third-party debt collection agency acting on behalf of the original creditor. 

      We have a record of mailing the consumer a validation notice on October 30, 2023 and did not receive notification of a mail return from the post office. We updated the consumers dispute and requested verification of the debt from the original creditor. We will mail a copy to the consumer upon receipt.   

      Please be advised that our agents are trained to have each party with whom they speak verify their complete name and address at a minimum.  We require this information to confirm we are speaking with the correct party and to prevent third-party disclosure.

      Penn Credit Corporation wants to help bring resolution to this matter.  If the consumer has any questions or concerns, they can contact me directly. My name is *****************************, I can be reached toll free at ***************************** or emailed at ******************@penncredit.com.

      Thank you for your assistance and resolution regarding the matter.   

    • Initial Complaint

      Date:11/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called the collections company on October 23rd to dispute a collection. The call lasted 3 minutes until I was hung up on. It's for electric bill costs that were incurred after I moved out of the rental property. They said it was services while I was in the property and the bills have a service date of June 10th and I moved out on June 7th and have confirmation email from the rental management company as of June 8th. They told to me contact SRP when I already had and it's now in collections. Instead of listening further after I disputed it they hung up on me. I have since disputed this with Equifax with all the evidence and continue to email the property management company to assume the bill. I'm not legally responsible for this bill.

      Business Response

      Date: 12/01/2023

      Penn Credit Corporation reviewed and investigated the complaint.  We are a third-party debt collection agency acting on behalf of the original creditor. 

      Please be advised that the original creditor closed this account from our office on November 16, 2023, and we sent deletion notifications to the credit bureaus. Penn Credit Corporation does not know the status of this account and the consumer will need to contact the original creditor directly regarding the matter.

      The consumer can contact me directly with any questions for Penn Credit Corporation. My name is *****************************, I can be reached toll free on ***************************** or by email at *************************@penncredit.com.  

      Thank you for your assistance and resolution regarding the matter.   

    • Initial Complaint

      Date:11/16/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received two calls from this company. Neither time did they leave a message. I have done my research on ****** and BBB and know they will keep calling and trying to harass me. My wife just passed away recently and I am trying to raise my kids, and do not have time to be harassed by this debt collector as I have received 0 correspondence via US Mail in regards to the debt they are supposedly trying to collect. I will not correspond with this company. I want no further contact from Penn Credit Corporation at all as from what I have read, they are ruthless and unprofessional and I do not have time for this. I have spoken to my attorney and a cease and desist letter will be sent if they call my phone number again. So....Please cease and desist all calls and contact with me immediately.

      Business Response

      Date: 11/28/2023

      Penn Credit Corporation reviewed and investigated the complaint.  We are a third-party debt collection agency acting on behalf of the original creditor. 

      Please be advised that Penn Credit Corporation confirms attempting to call ************ but we did not harass him. We also have a record of mailing him a letter on September 25, 2023. 

      Penn Credit Corporation updated ************* file to cease and desist further communication pursuant to his request.  He will not receive further communication from ********** regarding this matter. 

      ************ can contact me directly with any questions or concerns.  My name is *****************************,I can be reached toll free at ***************************** or emailed at **************************@penncredit.com.

      Thank you for your assistance and resolution regarding the matter.    

      Customer Answer

      Date: 11/29/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:11/14/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debit with ****************** I do not have a contract with Penn Corp and Penn Corp did not provide me with original contract.

      Business Response

      Date: 11/27/2023

      Penn Credit Corporation reviewed and investigated the complaint.  We are a third-party debt collection agency acting on behalf of the original creditor. 

      Penn Credit Corporation updated the consumers dispute and notified the credit bureaus as required by law.  We requested verification of the debt from the original creditor and will mail it to the consumer upon receipt.

      Penn Credit Corporation wants to help bring resolution to this matter.  If the consumer has any questions or concerns, they can contact me directly. My name is *****************************, I can be reached toll free at ***************************** or emailed at ******************@penncredit.com.

      Thank you for your assistance and resolution regarding the matter.   

      Customer Answer

      Date: 11/29/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *******************************

    Penn Credit Corporation is BBB Accredited.

    BBB accredited business seal

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