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Business Profile

Car Diffusers

Burtman Industries

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Diffusers.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a steering wheel cover from ***** Burtman, the man has been lying to me and refusing to answer any calls, or texts and has not shipped out my order.

    Business Response

    Date: 11/08/2024

    Please see attached response. 

  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************

    Business Response

    Date: 03/07/2024

    Please see attached response. 

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    ***** contacted me after I told him that I was filing a complaint with the BBB. The very next day I received the items I ordered. Please discontinue this complaint.

  • Initial Complaint

    Date:09/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************

    Business Response

    Date: 09/29/2023

    September 28, 2023

    This happens to our business so often.  We try to check on orders and don't hear back.  After being put off from this supplier and finally learning they discontinued these fender flares, we found another supplier.  These don't come painted, but customer wants pics of them.  Hopefully we can help him.  A nice guy.  

    Thanks, 

    Burtman Industries 

  • Initial Complaint

    Date:06/23/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of automotive tail lights from Burtman Industries for $175 on Oct 15 2021. The product arrived in August 2022, and the product was not what was ordered. I contacted Burtman Industries to return the product and get a refund, and was told to forward the product to a new customer that had ordered them. I shipped the product to the new customer (in Hawaii) via the least expensive shipping method, and the shipping cost was $178.93. I have contacted Burtman Industries over 10 times for the refund, and have not received a response or a refund yet. I am requesting a refund of $353.93, which is the purchase price and the cost of shipping the product to the new customer. The uploaded documents are the shipping receipt to the new customer, and the original purchase invoice from Burtman Industries for the lights and other products.

  • Initial Complaint

    Date:03/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

    Business Response

    Date: 04/12/2023

    April 10, 2023

    We spoke to the phone customer last Wednesday.  We told him about the stocking/manufacturing issues we've been dealing with.  Our factory promised our customer would receive the final pieces of his order in a week to ten days.

    Thank you, 

    Burtman Industries

  • Initial Complaint

    Date:02/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *******************************

    Japan and says the guy is stuck at home babysitting his kids.. also says the part is custom made and not returnable but he has another guy interested in the grille and is willing to refund me. I never received the refund. I contacted him a significant time later to resolve this and no response. 1 month later emailed again to no response. 3 months later emailed again to no response. This has been one of the worst purchase experiences I've ever had. I need the money refunded ASAP as I have not received one or the product and ***** has basically kept my money for years.

    Business Response

    Date: 02/24/2023

    2/24/2023 

    We've been in touch with above customer a couple times.  He received his refund on 2/20/23.  We offered other products that in the future, he can order without custom lead times and especially not made overseas.  He said he'd keep us in mind.  

    Thank you, 

    Burtman Industries 

  • Initial Complaint

    Date:01/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by Burtman Industries business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business owners were courteous, apologetic and promptly refunded my money.

    Regards,

    ***********************
    him to either produce the merchandise I had purchased or give me a refund. We have done business in the past with no problem. I am shocked and disappointed that ********************************* would treat a customer so poorly as to take my money and not deliver my merchandise.

    Business Response

    Date: 01/23/2023

    01/23/2023

    *** ***** has been a previous customer of ours with no issues, but this time a product was a victim of supply chain issues. Unfortunately, the time frame was unacceptable all the way around. And, bad on our part. 

    We have spoken to *** *****, who is a great guy to work with.  Last Wednesday, Feb. 18th, his refund was deposited in his bank account. 

    We look forward to doing future business with him.  Thanks,

    Burtman Industries 

  • Initial Complaint

    Date:12/28/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

    Business Response

    Date: 01/20/2023

    1/19/23

    Just a quick note to update, the first one I spoke to last week and I'm sending him additional lights at a discount.  

    Thanks!

     

  • Initial Complaint

    Date:12/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a set of tail lights on burtmanindustries.com for $175.99 on March 07, 2022. Never received the product. No response after months of trying to contact the business owner for purchase updates.

    Business Response

    Date: 01/20/2023

    1/19/2023

    Just a quick note to update;

    the second one I also spoke to, and (he was sending back * lights) he did receive on Oct. 7th and wants different ones that I'm trying to find for his vehicle.  I have addressed each one.

    (* he said he was sending back over the past weekend)

    Haven't received yet.  

    Thanks, 

    Burtman Industries 

Burtman Industries is NOT a BBB Accredited Business.

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