Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024 Woodland Mills agreed to build and ship 2 bookcases. I paid in full when the order was placed. They have not been shipped and it is now March 2025. I have been in contact with the owner periodically and it has become clear that the order will not be fulfilled despite repeated promises. I would like a refund plus interest.

  Business Response

  Date: 03/28/2025

  03/28/2025-Order has been cancelled.  Customer already helped herself to a self-service refund by using the chargeback process of her card issuer incurring a $39 fee charged to us. 

  Customer Answer

  Date: 03/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  Thank you sincerely for your prompt and effective assistance. 
  
  Regards,
  
  ********* ********
  

  
  

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bookcase on 9-8-24 and my credit card was charged the full $199.00 on 9--9-24. This will make the fourth bookcase I have ordered from this company because the quality has been good and the prices are reasonable. There have been slow delivery times in the past, but now it is almost February and I have not received the item. Every time I inquire on the website, I get a different excuse: labor issues, machinery issues, snow delays, etc. without clearly telling me where I am in the delivery queue.

  Customer Answer

  Date: 01/31/2025

  I received this email from the business.

   

  Business Response

  Date: 02/17/2025

  We emailed the customer on January ******* on the message portal of our website and have not yet heard back from him.  Please advise our customer to contact us and inform us if he wants us to spend our time expediting his order, of if he simply wants to wait his proper turn in line.

  Thank you,

  ***** **********

  Customer Answer

  Date: 02/17/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22875988
  
  I am rejecting this response because: I want the bookcase that I paid for in September of last year to be delivered, so yes, I want my order expedited. 
  
  
  Regards,
  
  ******* ***
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/18/2025

  We will do that, thank you!

  Customer Answer

  Date: 02/18/2025

  Adding additional history. I am concerned that if I close this complaint, I may not receive my bookcase. 

  Customer Answer

  Date: 02/18/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22875988
  
  I am rejecting this response because: I appreciate your efforts to expedite my order. Please provide me with an *** on when I can expect delivery of the bookcase. 
  
  
  Regards,
  
  ******* ***
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 03/06/2025

  The bookcase was delivered today and appears to be undamaged although I have not taken it completely out of the box. I think we can consider this complaint resolved. I will open a new complaint if the bookcase turns out to be clearly damaged. Thank you for all of your assistance with this situation! 

   

   

  ******* ***

   

• Initial Complaint

  Date:09/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 bookcases on May 16th 2024. They were said to be real wood. I spent a total of $867.00 my order number is #****. After one month, I contacted the company to check the status of my order. They responded on June 17th and said production time runs ***** weeks. Nothing on my order said it would take that long. Anyhow, I waited. I've messaged them several times asking for an update. The last two emails were at the 15 and 17 week marks. They haven't responded to any of my further messages. I'm assuming it was theft. I would like a full refund. I would also like to warn others about this scam.

  Business Response

  Date: 09/12/2024

  The customer is well aware this is not a scam, and that she ordered handcrafted bookcases that have an absolute minimum lead time of 16 weeks.  Copy of communication in the website message center:

   

  Hi *****,
  
  I'm very sorry that I missed your earlier message. I always try my best to reply within 48 business hours.
  
  I have absolutely zero idea why you think your order is theft. As you know both from our ordering information page: **********************************************************************
  
  and from conversations with me, our absolute minimum amount of lead time is a good 16+ weeks. You're still workmen you're up in the queue and there are other customers ahead of you for your size. So I know for sure that you won't be in this batch that's finishing, but I can try my best to get you in the next batch of parts if I can get other customers to agree to wait.
  
  I'm very sorry we can't make any expiations to our sales policies and issue a cash refund. We can give you a store credit or exchange of size if you'd like. Our products are handmade to order. Also our wood cost have nearly tripled since the Ukraine invasion. Finland deepened on Russian for both natural gas and oil for heating. Now that they won't import energy, they are burning wood and biomass to heat.
  
  Besides the cost of wood tripling on us, on top of that we can't order just what we need of each thickness of wood. We have to buy full containers. So for a given month if I need $10k worth of materials for orders, I still have to order and pay for $40-50k worth of materials. And of course these costs are non-refundable not matter the reason. Since my suppliers hold me to honor my contract with them on their terms, I have to hold my customers to our terms of sale as well. 
  
  Thank you for your understanding and continuing patience,
  
  Jerry 

• Initial Complaint

  Date:06/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $369 for a bookcase from The Woodland Mills. The website says it takes 16 weeks for delivery. I waited 16 weeks and emailed to ask for a delivery date. He said he could not provide it. I said I needed a refund because I never received the bookcase that I purchased. He said he does not give refunds. This is fraud. I never received the bookcase nor the refund.

  Business Response

  Date: 06/10/2024

  ************** is no longer a customer of The **********************. She did have a prior order which was cancelled and refunded. 

   

  *******************************

  Managing ********************************************* LLC.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/30/22 order #**** was placed with ***** @ Woodland Mills. I was charged $747.00. Today is 12/04/23. A year and a half later they have not shipped the order, and will not issue a refund. When I contact ***** @ Woodland Mills, I am told it will be shipped in just a few weeks and I am moving up une list. First request was 1/2023. A year later. Still waiting. I would prefer a cash refund of what the doller value is today. They have had my money for a year and a half. Refuse to refund it. Store credit only. So I can wait 2 more years? When I request delivery of product. I'm told 2 more weeks. Then, several months go by.

  Business Response

  Date: 12/14/2023

  We have been in contact with the customer to verify that the order has been delivered and that she received the requested updated from us.  All 3 bookcases have been delivered by ***** Ground.  We do apologize for the long lead times.

  Customer Answer

  Date: 12/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:09/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered bookcases from this company on May 25 for $1,085. My credit card was charged immediately for the entire amount. It’s been nearly four months and the products have not been delivered. There was nothing on the actual order page warning people that these have an extraordinarily long lead time, nor have I received a single status update or personal lead time, despite multiple requests for one. (Note there is a disclaimer on terms tab of the site stating lead times are a minimum of 12-16 weeks— I am not sure when this was added.) When I initially reached out in August to find out where my bookshelves were there was an out of office message stating the owner was away for 10 days. I did eventually hear from him. He was polite and promised to look into where I was in the queue and report back. He never did. After two weeks went by, I asked a second time for a status update. Nothing. Four more days and I decided to try and cancel. That got his attention. He wrote to tell me I cannot because he has incurred expenses. I find it hard to believe he has incurred expenses for bookcases that he is clearly months away from completing. He then complained about his costs. The fine print on the site (again nowhere near the order page) states that all sales are final no cancellations…so he’s got me. I wanted to buy American and support a small business but the ridiculous lead times and terrible customer service I’m receiving here makes me wish I had gone to **** *** *****. More expensive sure, but I would have had my bookcases weeks ago. Instead my son’s bedroom is a still a mess and I’m angry and frustrated. The main thing The Woodland Mills makes are excuses. Avoid buying from this store.

  Business Response

  Date: 09/20/2023

  We have attempted to contact the customer on 9/13/2023 at 3:48pm ET and 9/15 10:26am ET and on both occasions the customer did not reply.  This order was delivered on 9/14/2023 by ***** Ground, and delivery details are attached.  Please let us know if we can be of further assistance.

• Initial Complaint

  Date:08/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 14, 2023 I ordered 70 inch high by 12 inch deep bookcase from Woodland Mills at a price of $399.00. I paid for the bookcase using my ****** account (transaction ID: ***********************************. Woodland Mills charged my account on January 14 and received their payment. On January 31 I sent an email to Woodland Mills asking for an anticipated ship date for the bookcase. Woodland Mills responded with this message: "Hello ****************, Thank you very much for your order, we really appreciate it! **************** are running in the 6 week *********** now. Once more of the parts are finished in production I can give you a better idea of a ship date. Thank you again, ******************************* *************@thewoodlandmills.com" Six months went by and I again messaged Woodland Mills asking for a ship date, I received no response. They took my money and delivered nothing. I would like my $399.00 refunded.

  Business Response

  Date: 08/17/2023

  We apologize that the production time estimate was incorrect.  We are currently short staffed in the shop and production times are extended as a result.  Your order will be shipping the week of August 21, 2023.  Upon shipment your order status will update to shipped along with a tracking number.  ***** will also directly email you tracking/shipment information.  Thank you again for your order, and we hope you enjoy your handmade bookcase for many years.

  Customer Answer

  Date: 08/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 20437868
  
  I am rejecting this response because:  Woodland Mills response to my complaint stated that the bookcase I ordered and paid for over 7 months ago would be shipped the week of August 21st.  The week of August 21st has come and gone and the bookcase has not shipped.  The order status on the Woodland Mills website continues to say : order entered and in production.  I have no faith in anything Woodland Mills claims or says.  I will only be satisfied when Woodland Mills takes action by either refunding the money they took over 7 months ago or delivering the product I ordered.
  
  
  Regards,
  
  ***************************
  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  Woodland Mills response to my complaint stated that the bookcase I ordered and paid for over 7 months ago would be shipped the week of August 21st.  The week of August 21st has come and gone and the bookcase has not shipped.  The order status on the Woodland Mills website continues to say : order entered and in production.  I have no faith in anything Woodland Mills claims or says.  I will only be satisfied when Woodland Mills takes action by either refunding the money they took over 7 months ago or delivering the product I ordered.
  
  Regards,
  

  Business Response

  Date: 08/31/2023

  Order was delivered on 8/31/2023 at 4:15pm EST.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 bookshelves on Oct. 7, 2022 and was charged at $848 dollars at the time of the order. The website indicated that they would be at least 12 weeks out. So, I was patient when more than that time went by. I first requested an update on Feb. 19th and got a response from the owner ******************************* telling of their material delays and employee shortages. I next asked for an update on April 2nd and I got a response saying my order had moved up but it would still be a few more weeks. I next requested order status updates on June 19th, July 3rd, July 10th, and July 22nd (when I also left a voicemail). However there has been not a single response. On my last contacts I requested a complete refund or notification of shipment of the product. I have heard nothing. I now consider this a theft.

  Customer Answer

  Date: 08/01/2023

  The owner has reached out and apologized for the delay and the lack of response and has assured me the product will still be delivered.

  Business Response

  Date: 08/01/2023

  08/04/2023 @ 1449....We are sorry that we missed an email from the customer inquiring about her spot in the production queue.  We have contacted the customer directly providing her an update both by email, and the message portal on our website.

  *******************************

  Managing Member
  
  Cunningham Furniture Industries, LLC. D/B/A The Woodland Mills

  Customer Answer

  Date: 08/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as they follow through with the delivery of my order.
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:02/25/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product (bookcase) from Woodland Mills on 7/17/22. Our card was charged 7/18/22. For $399.99. Upon checkout the estimated time to receive our product was 10-12 weeks. When checking on the status in August on the website, no update had been made and order times had been extended to 12-16 weeks I reached out to Woodland Mills on 10/1/22, giving Woodland Mills the full 16 weeks of time. ***** ********** never replied. I reached out again 11/29/22 and ***** responded stating he had 100 orders in front of ours still (this being nearly 6 months after ordering) and did not provide an estimated time of shipping or completion. It is now 9 months since ordering and we still have not gotten any update, received our product, or received a refund for the product never sent. I’ve attached photos which were taken 2/24/23 showing that no update has been made on the order since placing it (to my understanding it should be updated at each stage of creation and shipping etc) and the messages from the website showing no ETA and long delays between responses. I am also happy to forward emails from ***** ********** upon request, as I could not attach them to this complaint. I’m looking to have the money returned to my account as I no longer trust Woodland Mills or Jerry to do the right thing and provide a bookshelf in a timely manner.

  Business Response

  Date: 02/27/2023

  The customer was contacted on 2/26/2023 to discuss the production status of their order.  At this time further documentation is required from the customer, and we are currently awaiting that documentation.  

  Customer Answer

  Date: 02/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The company has provided steps to start the refund but has not yet processed. I have also included the response ************************ has sent back to me - for transparency on his response to my matter.
  
  Regards,
  
  ********************

  Business Response

  Date: 03/01/2023

  We have been in contact with the customer to address their concerns.  After receiving further documentation from the customer, we were able to grant a one time exemption and issue an amendment to their contract of sale per the customers request.

  Customer Answer

  Date: 03/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  For the record here is the interaction I had with The Woodland Mills:

  Order Placed July 17th 2022

  Last Update July 1th 2022: Order entered and in production

  -----

  October 1 2022

  I was seeking an update on our order. It's been nearly 3 months and have not had any updates to the progress since it was placed. I understand it may take time but any update would be helpful. Thank you!

  ----

  October 2 2022

  Hi ******,

  Thank you again for your order! We're definitely running in that 12+ production range right now. Our production process isn't linear, that's why there really aren't updates until the order ships. Which orders we can ship in a given week is purely dictated by what parts the prior weeks wood cuttings have yielded. We then figure out which units those parts will make, and then ship the oldest order in queue for those sizes. And then it's repeat and start all over again. The process did go faster when we could find staffing but this year has been a challenge for sure. I hope this helps and I'll let you know when we get closer to shipping. - *****

  ------

  November 22 2022

  We are still yet to receive this product. I would like to get some kind of update as we are well past the 12 week production/shipping window we were promised when ordering.

  ------

  November 29th 2022

  We are still waiting for an update on our order. Please provide an update or we will be disputing this charge as no further communication is being made and we have no movement on our order in 5 months.

  ------

  Hi ******, sorry I didn't reply to your first message yet. I don't have any help and just can't keep up with the "are you done yet" emails I get in a day after working 14 hour shifts. Your order has moved into the top 1/3 of our queue, so it will be several weeks yet most likely until you move into the top spots for shipment. I'll let you know once you're in the top 10 or so. - *****

  ------

  February 25th 2023

  We have been waiting 9 months for our product. There is no excuse at this point. When we placed the order we were told 10-12 weeks. Then we were told minimum 12-16. Now we are 40 weeks waiting for our bookshelf. If we do not receive a refund or notification our product is shipping by the end of February 2023 I will be filing a chargeback and contacting the BBB.

  ------

  ********************, Please be advised that we do not tolerate threatening emails harassing our employees with unreasonable demands and threats. You knew the wood for your order was seriously delayed (8months late), and that we have a backlog of orders to build. You also knew at your last check in that there were only about 100 orders ahead of you yet, up from 500+ back when you ordered. Sending a series of nasty and demanding emails at 230 am is not the appropriate or polite way of checking your order status. If you would like me to issue you a full refund back to your credit card allowing your to breach you contract of sale with us, I will require a written and signed letter by you stating that you have not already, and will not initiate a chargeback with your credit card company. Upon receiving this documentation from you, I will immediately approve and issue a refund, and provide you with documentation of such. You have already gone against your own written word in your 230am demand ultimatum and have already opened a dispute with the BBB. You did so before well before the date you stated in your email(s). As such, there's no reasonable way you can expect me to believe that you haven't already called your credit card company to attempt to get out of your contract of sale. Please send your letter to my direct email address below: **************************;**************************************
  
  ------
  
  Hello ***********
  I want to be clear that I -in no way- threatened or harassed any employees of yours. I have the message I sent, nothing said was a threat, or harassing.
  Now, I was not in fact made aware that you were 8+ months behind when I placed my order. When I placed my order the website and my order stated 10-12 weeks. Had I known it would have been over 9 months, I likely would not have placed an order or would have had different expectations about my experience when ordering with you. I was understanding when I checked in October and the website showed delays due to the supply chain issues, and it increased to 12-16 weeks. I waited until the end of that, at which time you told me you had only 100 orders in front of me. Never did you mention 500+ orders at any time. The tone of your message made me believe that still there was not much time left before I would receive my order. Now its 3 months later and still no progress. 
  
  I am including the statement below to get the refund process started. As a consumer, I filed the complaint to help aid the refund process along, as I've been told the BBB is to ask as a third party for accountability purposes for both parties.
  
  I HAVE NOT REQUESTED ANY CHARGEBACK ON OUR CARD. I DO NOT INTEND TO FILE A CHARGEBACK UNLESS WE DO NOT RECEIVE THE FUNDS WITHIN 30 BUSINESS DAYS OF YOU PROVIDING THE DOCUMENTATION YOU STATED ABOVE SHOWING THE REFUND HAD STARTED PROCESSING.

  -------
  
  Your order has been cancelled and refunded back to the credit card you used at the time of purchase per your request.  There was no need to contact the BBB and I wish you would have waited to the date that you stated you would in your email to us.
  
  
  Your proof of refund is attached below:
  

  
  Regards,
  
  ********************

• Initial Complaint

  Date:10/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three bookcases from Woodland Mills on February 17, 2022. Have waited eight months and the units have not been shipped to me. can reach anyone at the business by phone. Have had a couple of very cordial email interactions with Jerry C*************** regarding construction and delivery. I made contact in May and in July.. In our last discussion he said it would be a few more weeks. I sent an email to the company last week asking for the bookcases or my $1049.00 returned. I have not heard back. I am not angry; just disappointed. I am completing a remodel of my house and I really need the bookcases before the holidays.

  Business Response

  Date: 11/07/2022

  Hello ****,

  The arched mouldings for your bookcases have been completed, and we will be shipping your units out the by the end of the week for you (Nov 11, 2022) so that you can have them before Thanksgiving.  Again, we're very sorry that the production time was very long this time around.  We're doing everything we possibly can to eliminate our backlog.

  Jerry