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Business Profile

Colleges and Universities

Arcadia University

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $2060 to Arcadia University to take their EKG Tech program which included online course work, one attempt at the certification exam, and an externship placement near my location. I completed the course work and passed the exam by August 17th, 2025. I still have not been placed in an externship as of today, so I am looking for a partial refund.

    Business Response

    Date: 11/12/2025

    In June 2025, the complainant inquired about the EKG Technician Certificate offered by Arcadia University in partnership with Core Education.  The complainant was provided with information about the program, including that after completing the didactic (classroom) portion, they would need to complete a clinical training component.  


    When the complainant enrolled in the program, they requested that the clinical placement begin no later than October 1, 2025, so that it could be included in an application to an X-Ray Technician program requiring patient care experience.  Our student success advisors explained that while we would do our best to accommodate this timeline, clinical placements typically take 3-6 months to identify and secure following completion of the didactic coursework.  This is standard practice and is part of the advising script used by all counselors when communicating with students.


    The complainant completed her didactic coursework in August 2025.  Our records show regular communication between University staff and the complainant through September 30, as we worked to identify a suitable clinical placement site.  The last email from the complainant was on October 15, 2025.  A member of our Candidate Response Team responded that same day, and again on November 3, confirming that we were actively working on her placement.  We next heard from the complainant through the Better Business Bureau complaint, in which she  requested a $500 refund. 


    We do not acknowledge fault in this case.  The complainant was informed in advance of the expected placement timeframe, and we were operating well within the timeline while maintaining communication about the process.  That said, in the spirit of good faith and customer service,we will refund the $500, as requested, just as we would have done had the complainant reached out to us directly with this request.

    Customer Answer

    Date: 11/12/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ********* ******

  • Initial Complaint

    Date:03/09/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/7/25 I bought a Spanish 101 online book named AVENTURAS 6eSUPERSITE + WEBSAM (12months) and it was sent to wrong email. I contacted the seller and on March 7, between 11am and 12 noon EST, ***** *****, the manager, of ARCADIA **************************** rescinded my refund by 4 pm same ******** charged my account an extra $220.99. The online purchase was suggested by the teacher for Spanish 101 n Spanish course 202 at ARCADIA.

    Business Response

    Date: 03/26/2025

    Once the customer alerted us to the problem on Saturday, March 8, 2025, our staff worked promptly to refund the charges on the customer's credit card. Credit card charges can often take a few business days to process and register on a customer's account, as was the case here. On Tuesday, March 11, 2025, we received written confirmation from the customer that the charges had been successfully refunded. Please see the attached, redacted e-mail from the customer. 

    Customer Answer

    Date: 03/28/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** *******

Arcadia University is NOT a BBB Accredited Business.

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