Reviews

Review Details

• Review fromGabriela C

  Date: 10/04/2025

  1 star
  I had a party there today 10/4 at 12:30pm. First they say to arrive ******************************************************************************************* Upon asking, the manager (did not get her name) said that we pay when we check out. The jump time was from 12:30-2 and youre in the room from 2-2:40, no earlier. So all of the party guests, especially one with a newborn, had to sit on the bleachers, which they didnt say you werent allowed in the room until the time on the website. The jump time was fun but when it came down to going into the room, they brought us into the room and nothing was set up. I brought a couple decorations and when I asked, the host had no idea where they were. Come to find out, they set them up upstairs so I had to have all of the guests and children move from that room and move upstairs. They only set up one table with plates and napkins, knowing I had 13 kids there but whatever. The pizza was okay and the host did help hand that out and drinks. One of the kids accidentally spilled a drink and the host just stood there watching and didnt do ANYTHING to help until someone asked her to grab paper towels or something to help. Another manager (a taller guy with a shaved head) told my husband and mother in law that we werent going to get any of my sons presents until we paid the rest of the balance. Its stated on their website that they do NOT do that. I let the other manager know that and said also said that they dont do that. I ended up telling the female manager that this party is NOT worth the price I paid and it states on their website theres a 10 kid minimum on their website. Well thats not true. If you have more than 10 kids its an up charge, also was not aware of that when booking the party and when I got the confirmation call about the party.

• Review fromJeremy C

  Date: 02/08/2024

  1 star
  Buyer beware! Regular members are told to leave, Bait/Switch. I Was sold official SkyZone membership with solicits of "Glow" and were told we could do it with our 5 year old, but a week later after joining we were told only 8 year olds can participate in that. Then about 2 months and some time later on a Wednesday because we can only jump until 6:30 or so on FRI & SAT bc of "Glow event times" So on Wednesday school-night, we were told the place would close at 6:30 and we only had 20 minutes to jump just after we drove a while to get there. I dont think its fair that I am a paid member who expects the place open till 8 on Wednesday then all of the sudden am asked to turn away because a private Church party "Renew" from Perkasie- Thats their logo. wants the whole place to themselves.... Skyzone could have reserved some side of the park for regular members but didnt. Many times, the different parts will be closed with limited staff working there. So we can not always climb or dodge ball. The problem is, I asked one church leader if I could spend time there and he gave permission for my family and I to stay. Then about an hour later- Some strange lady wearing all black clothes along with another non-uniform employee with many ear piercing starts demanding I leave the place or she will call the police. I go back to thank the church leaders for allowing my family to stay as long as they have but now I am told to leave. I walk to leave and tell the manager she is not respectful to paid members as my 5 year old child was now crying about being told that she must leave. I was upset and went to leave. The woman all in black followed me out to the car with my family, I told her not to follow me or stalk me, or film me with her camera but she did. About 300 feet away from the main entrance she stood behind my car 10 feet away from me. My wife was afraid and told her to leave us alone, we are leaving. My girl still crying. I drove off and damaged my car on the curb as I left