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Business Profile

Physical Therapist

Advanced Rehabilitation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physical Therapist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was receiving physical therapy from the accused for aprox 6 months. Once I stopped going they continued to schedule appointments that I didn't ask to have scheduled. Now they are attempting to collect cancelation fees and threatening to send them to collections.

    Business Response

    Date: 06/16/2025

    The patient did recieve PT for approx 6 months. The patient came in on 3/11/25 for an appointment and scheduled his appointments for the next two weeks. We do not schedule the patients on our own they are here and set up the appointments. We did bill the patient for 4 cx fees totaling $100. We were being very understanding considering the patient cancelled and no showed 21 times and we only charged him for 4. They patient signed a form making him aware of our no show and cancelation policy. (see attached)We attempped to rach out to the patient when he no showed appointments but his mailbox was always full. (see attatchment). We did have to discharge him due to his non-attendence compliance which you will see in the therapist final note. 

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