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Find a Location

Eisenhower Hotels, Conference Center & Resort has 1 locations, listed below.

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    Business ProfileforEisenhower Hotels, Conference Center & Resort

    Hotel Reservation

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2634 Emmitsburg Rd, Gettysburg, PA 17325-7115
    BBB File Opened:
    11/15/2005
    Business Management
    • Mr. E H, Complaint Handler
    Contact Information

    Customer Contact

    • Mr. E H, Complaint Handler

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/31/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We stayed at this hotel because there was nothing else available , it was a little scary because there were mixed reviews; we arrived early and it was nice to check in early , the room was decent although sheets had stains , windows dirty , furniture dirty although the room smelled clean, they had a soccer amd baseball kin of thing going on for kids , so we stayed all rooms were booked everywhere else, when the groups left all the garbage at the end of the floors were not picked up for 2 days the floor smelled, beer cans left , the back door where only guess can access lock was broken so anyone can go in, we left my phone on the bed on the 28th when we were heading out because it was family time when we came back the phone was gone, we went several times to the front desk and always had a sign " will be back in 10 min" , I guess it should read 10 hrs., we finally were able to tell someone that came to ask if we needed something before she was done for the day while we were in the pool, My wofe told her about the phone and she said it could nor be and will contact the house keeper and we never heard from anyone again. This was my work phone and has cost me time and money not planned.

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael M

    1 star

    02/22/2023

    It's old and rundown, but I attend events there. The last two years in a row, they have pulled a bait and switch. Both times, right at the begnning of the booking window, I have booked a poolside room and that has been confirmed, but both times when I have inquired before check in, my room has been switched, without my knowledge or consent to a room that is not pool front. It's somewhat petty, admittedly, but when I have a confirmed reservation that I've paid a deposit on I should recieve what I contracted for and not something lesser.

    Eisenhower Hotels, Conference Center & Resort Response

    03/03/2023

    AS per the policy of the group credit cards are pre charged prior to check in . Dates are given in advance. If said credit card on file does not go through the room is released and given to next person in line. Mr M******* card was declined on 2nd payment. He did call back and update but room was already released as soon as this happened. He then called and cursed at front desk agents and manager called he continues with her. Group leaders were informed and hotel told to refund and tell him we did not need his business. It was offered to do a full refund even if they had a non refundable deposit. He refused.

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