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Business Profile

Landscape Architect

Garnet Valley Property Maintenance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Architect.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Garnet Valley Property Maintenance to demo/install new concrete patio w/pavers in 10/22. Main reason was the look of old bricks but most importantly puddling and settling of water near/in our mudroom directly off the patio. First work was complete and after initial rainstorm multiple puddles appeared on patio - in addition terrible divots from the machine used in the concrete. The company came and re-poured/pitched the patio days later. Less than a week after the second pour in Nov 2022, started to notice cracking in the concrete. Took pictures/videos of the cracking on 12/31/22 and 1/1/23 (attached). I brought up the cracking to owner (*****************) a few times between 1/23 and 6/23 as we had other projects done by his business. He always said let's take a look at it and will handle it. I trusted him to his word! Alot of time passed in my trust of him that he would take care of it! Finally on 9/14/23, was fed up with his runaround and asked him in a text next steps. He said in a response, "I got you." Asked again via text on 9/21/23 and he said a company will come out (*****) to "mask and seal" the cracks. Followed up again via text on 9/9/23 and said he'd follow-up again. I followed up again on 10/20/23 have not heard anything from him or ****** company. This text response is when he got very aggressive re: my frustration with him and his lack of follow-thru. I continued to follow-up (now in email) with *** on 11/1/23, 11/13/23 and 11/14/23 when he said "I will see you in the Spring." Several follow-ups have gone unanswered as I have called and left vmails (documented) and he has yet to get back to me. My wife even sent him a text on 5/17/24 where we can see a read receipt but he has never responded. So alot of time has passed in my patience w/him and is why we are more than a year since initial issue -- because he said he would handle it. Almost like he knew if he strung me along, I would have less options for recourse with his subpar work.

Garnet Valley Property Maintenance is NOT a BBB Accredited Business.

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