Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/2, I completed a study R85482 for $20, and on 5/30, I completed R85037 for $20. M3 states neither study was completed, although this is documented and the study numbers are recorded. I contacted them three times and they claim I screened out when I spent ***** minutes on each survey.

  Business Response

  Date: 06/18/2025

  Hi BBB Team/Dear Dr. ****,

  This is with reference to complaint #********.

  Thank you for your continued engagement and motivation to complete your studies. We truly appreciate your commitment.

  I have contacted the project team, and they are actively investigating the matter. Please rest assured that I am also looking into this further and will provide you with an update as soon as possible.

  We are committed to resolving this for you promptly and appreciate your patience in the meantime.

  Business Response

  Date: 06/24/2025

  Dear Dr. ****************** you for your continued patience while I await a resolution from our project team on this issue and this is with reference to your BBB Complaint ID ********.
  
  Please be informed that, as a one-time exception and in recognition of your valued participation as a panellist, we have credited the compensation to your wallet for Study R85037 and R85482, despite your disqualification during the screening process.
  
  We would like to emphasize that this gesture has been made in good faith, and we will not be able to accommodate similar requests in the future.
  
  Thank you for your continued engagement. Also we have updated the same to you via support Ticket #*****.
  
  If you have any questions or require further assistance, please do not hesitate to contact us.
  
  

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company had an ad money about Global Research M3 Global Research and looking for participant you do a study about cancer so I apply gave them my ID all my information and they agreed to pay me $125 for 60 Minute interview but follow up homework pathway that must be filled out on March 18th 2025 I had that interview we spoke for over an hour about my small cell lung cancer after that the very next day they sent me a email to fill out about the pathway to be filled out then I contacted them and the only response I got back was they would like me to do an interview for 125 and I kept asking them over and over when will I be paid for the interview I have already done I have not received a response I have called over **************************************************************************************** the email about another study that I didn't qualified for that was totally separate from the study I had did on cancer but then the lady keeps scheduling me to have another interview and every time I email her and ask her about when am I going to be paid for my first interview that I already completed nobody never answers it's almost like I'm talking to a robot or something but even today she sent me three emails in less than 1 hour about scheduling me then canceling me didn't tell me I was scheduled for the day at 4:30 for another interview and all I want is to be paid for my time because I honored my deal I set up there and split my time answering all these questions with the understanding that I would receive $125 I get to the day have not received anything and I have not received any response from anybody I don't know how people can be treated like this I'm a man that's dying of cancer $125 of me it's like a whole paycheck because I live on very little disability and for these people to cheat me and take my information my ID and photos of all my information and not even contact me back besides asking me to do another interview and they keep not responding help!

  Business Response

  Date: 03/28/2025

  Dear *******,
  
  Thank you for contacting M3 Global Research. This email is in response to your BBB Complaint ID ********.

  Please be informed that after reviewing your case with the concerned team, we are happy to inform you that we have added the compensation for study R80799 under Transaction #*******. We see that you have already requested payment for the same.

  We sincerely apologize for the delay and any inconvenience this may have caused. We truly appreciate your patience and understanding throughout this process.

  Additionally, you can expect an update on Ticket #******* regarding this matter shortly.

  Should you have any further questions or need additional assistance, please feel free to contact us. We're here to help.
  
  Regards,
  Support Team

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a long obesity survey that I put time thought and effort into each assignment that I was asked to complete and I still have not received $125 compensation for what I completed and was promised. I asked about it and I am given no response. I would like the $125:that I am owed.

  Business Response

  Date: 03/13/2025

  Dear Team,

  Upon review, we can confirm that the compensation of $125 has been processed on March 13, 2025, under reference number *******. Please note that wire transfer payments typically take 2-3 business days to appear in the respective personal account.
  

  We have also informed the user (****** *****) about this update.
  

  If you have any further questions or concerns, feel free to reach out.

  Best regards,

  M3 USA Corporation

• Initial Complaint

  Date:01/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Participated in study R79412, a 90 minute focus group. I received serval emails and text messages asking to make sure I complete a tech check and reminding me repeatedly to be on time. I did everything I was asked and was told I would receive my payment to my wallet in 2 business days. It's been a week and now I'm being told the study hasn't been closed yet and can't get an answer to when I will get my payment.

  Business Response

  Date: 01/16/2025

  Hello ******/*****,
  
  This is with regards to the BBB Complaint *********** you had filed.
  
  Thank you for contacting M3 Global Research and participating in study R79412!
  
  Upon reviewing your inquiry, I can confirm that the study is still live. Any compensation earned will be added to your M3 Wallet once the study officially closes. Typically, you can expect to see the compensation in your wallet within 6 weeks following the successful completion of the scheduled study.
  
  However,we are pleased to inform you that the project team has reviewed the details, and the compensation for study R79412 has already been credited to your wallet under Transaction #*******. This will be officially approved once the review process is complete and the study closes.
  
  We appreciate your understanding and cooperation. If you have any further questions, please dont hesitate to reach out.
  
  Regards,
  M3 Supprot Team

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was invited to and completed a study with a ****** compensation following successful completion on 11/27 (R78014). I first inquired about payment about 1 week following the study and I have at least 3 emails from M3 stating I would be paid by end of day on each email.Yesterday's response from them actually suggested I reach out to a 3rd party who is not even part of M3 and gave me my own email and phone number as a contact for **********'s impossible to reach them by phone, but It matters not as they have yet to return any of the 3 promised return calls I've requested.Customer service is certainly not a huge priority with this company.

  Business Response

  Date: 12/16/2024

  Dear *****,

  Thank you for contacting M3 Global Research! 

  This is in response to your BBB complaint ID ******** with reference to R78014.

  We apologize for disappointing you and for the inconvenience it has caused. Please be rest assured that we have escalated the issue to the concerned team for a thorough investigation. Additionally, we have an update: the compensation will be processed by this Friday. However, we have followed up with Rare Patient Voice to prioritize and expedite the compensation process.

  We kindly request that you allow us 1 to 2 business days, or sooner, to investigate and provide you with an update on the matter.
  

  Please do not hesitate to contact us if you have any questions or if we can be of further assistance
  

  Regards,
  M3 Supoort Team

  Customer Answer

  Date: 12/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ****
  
  

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a long member with this company and I recently noticed several issues with the surveys. Last week, I filled out a survey for 58$. It was marked as completed, but I noticed this amount was not credited to my account. I reached to the company and they send me a templated answer that was not helpful and did not credit me the amount. Yesterday, 4/3/2024, I filled out another survey for 40$. After filling out the survey, it was marked as "Thank you for your time. Your survey information has been recorded." I noticed the 40$ was again not credited. I reached out the company again. They send me another vague answer and did not address this issue at all. Due to the earlier experience, I took screen shot of this for documentation. I would like to be compensated for these studies. This company should take account when a client raise issues with their surveys and correct the error. I should not have to worry about getting credited and taking screen shot for documentation for each survey.

  Business Response

  Date: 04/11/2024

  Hi Dr.*******,
  
  Thank you for contacting M3 Global Research.
  
  Study ID ****** - Our records show that unfortunately, you did not qualify for this research and therefore did not complete it. 
  
  All our research opportunities include screening questions at the beginning to determine ones eligibility, and the requirements for each study differ. Sometimes they are simple and require only meeting one or two criteria to qualify, but more often there are stricter and more specific criteria that must be met to be eligible to participate. What qualifies you for one study *** disqualify you from another, as all studies have their own unique and specific requirements for qualification.  Additionally, there *** be quotas in place to ensure that the final results of the research include the correct predetermined mix of participant types. 
  
  Study ID ****** - Unfortunately your responses didn't pass the quality check and cannot be included in the data. The client assumes you did not answer the questions with sufficient care. We are sorry about the inconvenience.
  
  We have processed a $20 payment to your M3 wallet as a gesture of appreciation for your time.
  
  We deeply regret the inconvenience caused to you.
  
  

• Initial Complaint

  Date:03/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in an interview for this company on February 9th, 2024. I was promised ****** to participate in the 60-minute interview. I was also promised ***** compensation for the follow-up survey which I completed. I have yet to receive compensation. I emailed and have called twice without a response to my calls. I did receive an email response that states I was compensated on February 14th, which I was not. Attached are screenshots of the correspondence.I have read several reviews on this company and now see they are known for asking healthcare workers to participate in surveys but not compensating them.The survey was concerning Abilify Mycite if they try and state I did not participate. I can also pull my phone records if need be to show they called before starting the interview.

  Business Response

  Date: 03/28/2024

  Hi *******,

  Thank you for contacting M3 Global Research!
  
  Study ID ****** -You have participated using the **panels user ***********, and an honorarium amount of $210 has been processed to your **panels wallet on Feb 14,2024.

  To request payment, please log into your **panels account to access your Wallet
  
  Kindly refer to the screenshot for your reference.
  
  Please feel free to contact us if we can be of further assistance.
  
  Kind regards,
  Support Team.

  Customer Answer

  Date: 04/11/2024

  The business did not address issue. They responded and stated I would receive payment but I have yet to receive payment

• Initial Complaint

  Date:10/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  did a 100.00 study and was told the check got sent september 26th 2023 still have yet to recieve the check and i have emailed several several times asking for my check to be voidded and resent

  Customer Answer

  Date: 10/18/2023

  The company responded to me we can close this out

  Business Response

  Date: 10/20/2023

  Thank you for informing us of the complaint submitted to the Better Business Bureau that we received notification for on Wednesday October 18, 2023.? We appreciate your nonpartisan efforts to resolve this dispute and have provided an explanation of the situation below,?throughout which the complainant is referred to as Respondent. 
  The Respondent completed a payment request on Saturday,September 23, 2023, for a $100 check. On Tuesday, September 26, 2023, the payment was mailed, and Respondent was notified in M3 Wallet that it could take up to 3 weeks to receive. At the end of 3 weeks (Tuesday, October 17th, 2023) the Support Agent reviewed status of check, returned funds to Respondents M3 Wallet, and notified Respondent of the outcome. Respondent requested new payment of $100 in the form of a check on Wednesday, October 18, 2023, and it was mailed on Thursday, October 19, 2023, with notification that it could take up to 3 weeks to receive. 
  Thank you for the opportunity to respond to this complaint. 

• Initial Complaint

  Date:10/05/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed an online study in which I was told I would be paid $120 for the app testing and $60 additional for the pre phone interview. This study took place in July. I have been emailing and following up on payment only to be given the run around. The beginning of August I was told I would see payment by the end of august. I have followed up multiple times only to continue to be told my payment would process but it never has. It is now October 5. The woman I have emailed has stopped replying to me. First of all, how unprofessional to ignore participants inquiring about a payment they earned for giving their feedback that The client has already received. I should not have to chase payment for something that has been completed months prior. I would like my incentive for the study I fully Completed.

  Business Response

  Date: 10/16/2023

  Thank you for informing us of the complaint submitted to the Better Business Bureau that we received notification for on October 10, 2023.We appreciate your nonpartisan efforts to resolve this dispute and have provided an explanation of the situation below, throughout which the complainant is referred to as Respondent.
  Upon Managements review of this request,we completely understand the perspective and frustrations expressed by Respondent. While there is reason as to the delay in the payment regarding the review of the research data, it could have and should have been handled much better by the team and resolved internally to expedite payment for Respondent,allowing them to receive payment faster and with less back and forth with M3 Global Research to make it happen. Our team was able to resolve this complaint and Respondent received payment.
  We thank you for the opportunity to respond to this complaint and are available to address any questions or further concerns.

  Customer Answer

  Date: 10/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:09/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by M3 regarding a survey. I made time to participate. When the survey time was approaching, I realized I don't have a link. I reached out to M3. I received a message from ***************************** stating that I am a nurse practitioner and I will not qualify. At no point did I provide her with any documentation that stated I am a NP. I provided with them all the documentations they requested including my driver's license and business card, etc to *****************************. She took my identity and then stopped responding. I reached out to other members of the team including the manager and received no responses. During this experience, I was cancelled and rescheduled 4 times over the 24 hours. ***************************** always reach out last minute regarding something "missing" in order to cancel the survey. I expect a full compensation of the survey amount. This literally took up my entire day and this experience has been a complete nightmare.

  Business Response

  Date: 09/29/2023

  Thank you for?informing us of the complaint submitted to the Better Business Bureau that we received notification for on September 25, 2023.? We appreciate your nonpartisan efforts to resolve this dispute and I have provided an explanation of the situation below,?throughout which the complainant is referred to as Respondent.
  
  M3 Global Research's system flagged an issue with respondents account which trigger reverification of identity. We worked with respondent to resolve the account issue.
  
  The purpose of checking identity is to help protect respondents identity and information, as we want to ensure that publicly available personal information isn't misused by unauthorized individuals. 
  
  By verifying respondents identity with us directly we can assure respondent that M3 is taking steps to protect respondent and prevent any accounts being created in respondents name that respondent did not initiate.  Since we provide payment for participation in research there is, unfortunately, incentive for people to act fraudulently and this step helps to prevent that. 
  
  Additionally, we do have data storage rules in place and can assure respondent that documentation respondent provide is held securely by M3 and that we do not hold on to it forever and it is deleted after a period of time.  If respondent would like to see the details of respondents privacy with us, I would encourage respondent to review the Privacy Policy and Terms of Use on our website, as that can provide more details and outlines our compliance with international privacy laws. 
  
  We have paid the respondent for the cancelled interview and the account has been verified.

  Thank you for the opportunity to respond to this complaint.