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Business Profile

Financial Services

Coventry Direct, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please delete all of my data. Name, insurance company, policy info, phone, email, birth date, etc. Please delete all of my personal data. I have asked numerous times and seen no evidence it has taken place.

    Business Response

    Date: 09/26/2024

    In response to his request dated August 27, 2024, Coventry deleted Mr. ***** information from its systems.  

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We sold my spouses life insurance to Coventry Direct in December of 2023. We did not receive a tax form from our prior insurer ********************* ***************** reflecting the basis amount of our policy. When we contacted them, they stated they could not release the information to us because we no longer owned the policy and that Coventry had sold the policy to ***** Fargo. I contacted **************** who could not help suggesting Coventry should have ensured our receipt of the basis amount tax form as a completion of their transaction. I contacted Coventry twice. The person who followed our sale and the main number who forwarded me to their tax line. I have received no response. I cannot file taxes without this tax documentation.

    Customer Answer

    Date: 03/21/2024

    This complaint has been resolved.  Pls remove **************.

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They claim to buy insurance policies. When I reached out to them they said they wouldnt but didnt explain why. Am I too old, policy too expensive, etc. I suspect they are just data mining

    Customer Answer

    Date: 12/31/2023

    I have received no word whatsoever.  

    Business Response

    Date: 04/02/2024

    Coventry is the leading purchaser of life insurance policies in the secondary market for life insurance. Together with its affiliates, Coventry has purchased more than ****** policies and delivered more than $5.6 billion to policyowners. However, not all life insurance policyowners will qualify to sell their policies. 

    We prominently list the minimum qualifications throughout our advertising and website, stating that policyowners must usually be at least 65 years old and own a life insurance policy of $100,000 or more to qualify. ************** self-reported age is more than twenty years below the threshold, and other factors that sometimes permit younger policyowners to qualify were not present. Therefore, this policy was not a good candidate for a life settlement.

    Customer Answer

    Date: 04/04/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 20829914

    I am rejecting this response because:

    no they dont make this info transparent on their website.  If I knew I was not qualified I never would have asked.  I looked. It should be open on their website. They should say upfront.  They refused to say why I didnt qualify multiple times when I asked.  Now that I know.  
    Please have them delete my records.  All of my data.  


    Regards,

    *****************








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