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Business Profile

Credit Union

TruMark Financial Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for TruMark Financial Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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TruMark Financial Credit Union has 6 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TRUMARK FINANCIAL Credit Union have been inaccurately reporting information to all of the credit bureaus about me and it has affected my credit score. They've attached me to an auto that I didn't agree to be a part of, and they've been falsely reporting late payments at times that were not accurate. they've been extremely unprofessional over the last year. I even tried to contact them at times and could not reach anyone or get a call back. I would like a thorough investigation on them on how they've reported me to the credit bureaus, and I would also like everything from TRUMARK FINANCIAL Credit Union off of my credit report as soon as possible due to their inaccuracies.

      Business Response

      Date: 04/15/2025

      Thank you for contacting TruMark Financial regarding Mr. ****** situation. We have attempted to contact Mr. ***** to review the issue and provide potential solutions. Due to privacy concerns, we prefer not to provide third parties with any details regarding our members accounts, obligations or standings with TruMark Financial.

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My checking account with ******************************************************************** has been charged off for almost $400 worth of overdraft fees. The initial charge coming thru to my account was $30 from a gambling site. TruMark did not pay this charge but instead charged me an $28 overdraft fee every time the attempt happen. My checking account was charged off and now my savings is a -468.30. They just transferred it to my savings. No contact made to me no letters sent telling me my account was being charged off. This has also been reported to the credit bureau. How is this legal.

      Business Response

      Date: 12/09/2024

      Thank you for contacting TruMark Financial regarding Ms. *********** situation. We have attempted to reach Ms. ********** to provide further assistance. Due to privacy concerns, we prefer not to provide third parties with any details regarding our members accounts, obligations or standings with TruMark Financial. Thank you for bringing this to our attention.

    • Initial Complaint

      Date:10/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Bank applies overdraft fees sneakily for no reason and when I request they fix them they tell me they cant their only allowed 2 returns a year despite their errors . I have paid over probably $5000 dollars alone in over draft fees in the past 2 or 3 years with TruMark financial its works then ***

      Business Response

      Date: 11/08/2024

      Thank you for contacting TruMark Financial regarding Mr. ********* situation. TruMark Financial is reaching out to Mr. ******* to provide further assistance. Due to privacy concerns, we prefer not to provide third parties with any details regarding our members accounts, obligations or standings with TruMark Financial. Thank you for bringing this to our attention.

    • Initial Complaint

      Date:09/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 25th, I sent a $15 Zelle payment to ******* ***** via my bank, Trumark. The first attempt failed, as seen in the photo showing Zelle activity. So I went through the process of sending it again. The 2nd attempt was successful. However, my bank statement shows two deductions for $15 on August 25th. The receiving party ******* ***** confirmed that she only received one payment of $15 and sent me a picture of her bank statement which is also attached. I called to speak to Trumark about this and they informed me they would have their Zelle representative call me within a few days. It has now been a few weeks. I would like to be refunded the $15.

      Business Response

      Date: 10/16/2024

      Thank you for contacting TruMark Financial regarding Ms. ********** issue. The issue has been resolved and a representative is reaching out to Ms. ******** to discuss. Due to privacy concerns, we prefer not to provide third parties with any details regarding our members accounts, obligations or standings with TruMark Financial. Thank you for bringing this to our attention.

    • Initial Complaint

      Date:07/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 2021 ****** Sienna was towed at the direction of Trumark Financial. My payments were up to date. However due to a clerical error Trumark had my van towed. My credit rating is over 800. This resulted in over $2000 of damage to my driveway and having to take off work. I only used Trumark at the advice of Doylestown ******. I usually use Bank of America. I will never use Trumark Financial again.

      Business Response

      Date: 08/09/2024

      Thank you for contacting TruMark Financial regarding Mr. ***** situation.  TruMark Financial is investigating the issue and has attempted to reach ************ to provide further assistance. Due to privacy concerns, we prefer not to provide third parties with any details regarding our members accounts, obligations or standings with TruMark Financial. Thank you for bringing this to our attention.

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I been a victim of fraud and I have to suffer the consequences and its making my business take off very slow due to me making purchases for my business and deposit money into my account thru the *** machine I have a business account with ******************** and they are not helping my business grow by not giving me the tools to be a great business owner Im not able to conduct my business properly and successfully Im a Victim but theyre punishing me

      Business Response

      Date: 08/05/2024

      Thank you for contacting TruMark Financial regarding Ms. ******* situation. Upon review, TruMark Financial has discussed this issue with ****************. However, if she would like to discuss the matter further, she can contact us at 1-877-TRUMARK during normal hours. Due to privacy concerns, we prefer not to provide third parties with any details regarding our members accounts, obligations or standings with TruMark Financial. Thank you for bringing this to our attention.

    • Initial Complaint

      Date:07/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed my credit report and found errors that I believe are the result of identity theft. I have filed a complaint with IdentityTheft.gov regarding this issue. Additionally, I have enclosed copies of the relevant documents for your reference.The following accounts are not mine and should be removed from my credit report:Creditor Name: TRUMARK FIN Opened Date: February 9, 2015 Account Number: ************* High **********************: ******************************** Name: ********************** FIN Opened Date: July 6, 2015 Account Number: ************ High **********************: $547.00 I am requesting that the Better Business Bureau investigate this matter and assist in having these fraudulent accounts removed from my credit report. Please find enclosed copies of my identity theft report and other relevant documents to support my case.

      Business Response

      Date: 08/22/2024

      Thank you for contacting TruMark Financial regarding Ms. ******** issue. We have attempted to reach the member to provide further assistance. If she would like to discuss the matter, she can call *****- TRUMARK during normal business hours. Due to privacy concerns, we prefer not to provide third parties with any details regarding our members accounts, obligations or standings with TruMark Financial.

    • Initial Complaint

      Date:07/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed my credit report and found an error that I believe is the result of identity theft. I have filed a complaint with IdentityTheft.gov regarding this issue. Additionally, I have enclosed copies of the relevant documents for your reference.The following account is not mine and should be removed from my credit report:Creditor Name: TRUMARK FIN Opened Date: 02/09/2015 Account Number: ************* I am requesting that the Better Business Bureau investigate this matter and assist in having this fraudulent account removed from my credit report. Please find enclosed copies of my identity theft report and other relevant documentation.

      Business Response

      Date: 07/26/2024

      Thank you for contacting TruMark Financial regarding ********************** situation. We have attempted to reach the member in order to provide further assistance. Due to privacy concerns, we prefer not to provide third parties with any details regarding our members accounts, obligations or standings with TruMark Financial. Thank you for bringing this to our attention.

    • Initial Complaint

      Date:06/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reviewed my Consumer Reports and noticed that there was an inaccurate account(s) on my ********************** report TRUMARK FINANCIAL : ACCT# ****** *************************** have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum accuracy.I contacted TRUMARK FINANCIAL and asked for them to investigate & remove the inaccurate account from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature and they have not been able to provide such proof to me.This is a violation of the Fair Credit Reporting Act, and these disputed items may not appear on my credit report if they can't be verified by any evidence or proof.

      Business Response

      Date: 07/12/2024

      Thank you for contacting TruMark Financial regarding ******************** situation.  We have attempted to reach our member to provide further assistance. Due to privacy concerns, we prefer not to provide third parties with any details regarding our members accounts, obligations or standings with TruMark Financial. Thank you for bringing this to our attention.

    • Initial Complaint

      Date:06/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Regarding Unauthorized Account on ********************** Report Dear Better Business Bureau,I am writing to formally file a complaint about an unauthorized account that appears on my credit report, which I believe was opened fraudulently.Details of the Unauthorized ******************************** Name: TRUMARK FINANCIAL CU Opened Date: October 4, 2021 Account Number: ******** I was alarmed to find this unauthorized account with ********************************************* CU listed on my credit report. I have never entered into any agreements or authorized the opening of any accounts with ********************************************* CU. This discovery indicates identity theft, and I am deeply concerned about its implications for my financial security and credit rating.Upon noticing this account, I promptly contacted TRUMARK FINANCIAL CU to dispute its legitimacy and demanded its immediate removal from my credit report. Unfortunately, their response has been lackluster, with little to no progress made toward resolving this issue.This unauthorized account misrepresents my financial behavior and jeopardizes my credit standing. Therefore, I am seeking the assistance of the BBB to ensure that this matter is resolved with the seriousness and promptness it requires. I request that TRUMARK FINANCIAL CU provide any evidence of my supposed authorization, promptly remove this fraudulent account from my ********************** records, and implement measures to protect my personal information from further unauthorized use.Thank you for your attention to this urgent issue. I look forward to your support in resolving this matter effectively and safeguarding my rights as a consumer.

      Business Response

      Date: 06/28/2024

      Thank you for contacting TruMark Financial regarding ********************** situation. TruMark Financial has tried to reach ****************** to discuss the matter. Due to privacy concerns, we prefer not to provide third parties with any details regarding our members accounts, obligations or standings with TruMark Financial. Thank you for bringing this to our attention.

    TruMark Financial Credit Union is NOT a BBB Accredited Business.

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