We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software Developers

Softerware, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Related to Donor Perfect, it’s proving to not be the tool for **** long-term. It’s just too hard to work with DP as a tool. Alternatively, customer service is outstanding and all the people we interact with are extremely helpful. But not being able to login is a big problem because it becomes time consuming and can take days. Some of the issues experienced have been using the “forgot password” button, except the automatic email never arrives. Then you have to call customer service, and, on most occasions, they are able to reset the password for you. There was one instance where we called and Howard mistakenly went into the Test Database as he wasn’t able to find me as a user on the **** account. As a result of my call with the Client Relations rep, *** *********, she resolved by requesting the product team to delete the test database. As well, ***** (****’s Assistant) has on a few occasions tried to get me logged in again. Our session where she selected to reset my password by using the User Management feature in DP; the emails to reset never arrived. Yes, we tried multiple times. But after discussing with ***, we were in the correct place to reset me upon next login. After following the instructions from ***, I never had an opportunity to log in again because the login screen doesn’t have a new registration feature. It brings you right back to the UserId and Password screen. Even after following all the steps to assume entering my UserId, I’d be prompted to create a new password; I was not prompted to do so. As of today, I have not been able to log into DP. Additionally, it’s not intuitive or straightforward to extract or see a full list of the donors we have within DP. ***** and I executed a number of searches using the ***** spreadsheet to confirm who was uploaded or not. We weren’t able to see a full list of donors, instead only could search on name or an attribute on the DP template file (spreadsheet). Our request is a pro-rated refund for 8 mos.

    Customer Answer

    Date: 03/09/2023

    My issue has been resolved. 

Softerware, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.