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Business Profile

Public Adjuster

A Plus Public Adjusters, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Adjuster.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct.31st of 2022, my basement flooded. There happened to be a company next door,cleaning up my new neighbor's flooded basement. Naturally, these men came over,told me re their services and referred me to a public adjuster with whom they frequently work. Being as vulnerable as one who just lost a family member,feeling lost,unsure of where to turn next or what to do, I met with Mr. S----- from A+Adjusters. He explained that he would increase my financial settlement from my insurance company and take 20% of that money. He stated that the adjusters from the insurance company knew him and they work well together. I did sign a contract. I called Mr. S--- to get an update on my case. He slowly responded by stating after he got a check, I would get a check. Again, a few wks. passed with no communication from either Mr.S--- or his company.A+Plus Adjusters. I called and emailed the office and voiced my concerns re not knowing what was happening.I was informed the case was closed, my settlement check was being mailed that day and the company had no documentation of either phone calls,texts.emails with my insurance. company. It was explained to me that the public adjuster and the adjuster from the insurance company get together and negotiate. Mr. S--- "fee" came to just under &1800.00. Is this the industry norm? How do I know that Mr. S-- did his job? Perhaps the 2 adjusters "negotiated" over a beer? In representing me. I expected to see the results of his work.How do I determine if he did his job and how well or poorly he did it? The insurance company has been more forthright and open to communicating with and sharing their texts with me.With my now reduced insurance check, I will be very lucky in findinga company to replace my basement walls, floors, carpet,etc. . If Mr. S--'s actions, lack of communication and inability to display the results of his interventions are considered legal,ethical, I remain with some serious questions re this business. I will never recommend A+Plus Adjusters to anyone.

A Plus Public Adjusters, LLC is NOT a BBB Accredited Business.

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