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Business Profile

Heating and Air Conditioning

Engel Air Conditioning and Heating
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Are air condition service has not worked correctly this whole summer of 2024. I was informed to purchase additional parts which the business did install. After the installation the services worked for a few hours and then went back to not working. I have two out of three zones working throughout the house. Multiple rooms are not being fed with any air flow. I had no issues with the prior equipment. I've only had this equipment for 1 year and have complained with multiple issues. The top issue being airflow. If this is no longer able to be resolved I either request credit for the amount of my prior unit, a new unit to be installed (cost paid to another company to perform insulation), and I wish for a refund for the equipment I was told to purchase to fix my issue, but it did not correct the issue. I have called multiple times and have been told the same exact story.... We will send this to our manager and we will schedule someone to come out and correct the issue along with the manager / owner. I go for weeks without hearing a response unless I become a nuisance. I have children and pets that reside here as well. This is out of hand that should have been corrected immediately. The company just gives the impression of thank you for your money we'll get to you when we feel like it. This is not a correct way of doing business as I have been a good customer and have paid them in full, prior to installation via my ********** charge card. ********** also is failing to assist with this matter, since they subcontract the job out ( **************).

    Business Response

    Date: 11/07/2024

    This has been rectified 

    **** *******
    President 

Engel Air Conditioning and Heating is BBB Accredited.

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