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Complaint Details
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Initial Complaint
04/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company has caused serious legal ramifications involving everything tax related as well as other payroll issues. We experienced several instances where communication simply did not exist. We would submit our payroll numbers and never hear back from any of our representatives. They would rarely send approval emails, and even worse, made our pay dates late for our employees to the point that we started to have to print checks in-house. Fast forward to now - Since January, we have been trying to obtain ALL of our reports so we could submit them to our accountant. We are either ignored or told "this needs to go to a different department that we do not have any direct contact with" - close to tax day, we still have not received these reports. Another tax issue - Simpay was contracted and PAID to pay our Reemployment Taxes for us. We have contacted over the past 4 months trying to find out why these have not been paid. We are attempting to even get reports with the same answer every time "we do not have direct contact with this department and must email them to get any information. I will link you in on any emails that are sent" we have never been linked to any emails. The person who keeps giving this excuse is the ************************ Manager, *******************. We have not received a final notice from the state stating we have an immediate demand to file our reports or we will be penalized and not be able to employ any of our current employees, and also receive monetary claims against us.
Business response
04/24/2023
We resolved everything for ********* two weeks ago. I personally spoke with ****** from his organization and sent her all filing confirmations. ****** was copied on all communication. It looks like he file this on 4/7 and we started communicating on 4/10.Initial Complaint
01/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have emailed this company, and several staff members, no less than 10 times since October, 2022.I have attached all relevant documentation, and the company had many chances to avoid late fees.They have failed to pay my local service third quarter taxes, and I have now incurred penalties. If it continues to remain unpaid, I will be in a situation where significant penalties will occur.Business response
02/03/2023
****** first i want to apologize about our mistake, I know this doesn't help reduce the nerves or fears that tax notices bring. It has been our policy that if there is an error we caused we always pay the penalties, and put steps in place for it to neve happen again. As our work loads have become more remote since the pandemic we invested in software to eliminate these errors, which have *********** online the beginning of this year. My payroll tax department assures me that all tax were handled and payments sent with the finally payment hitting the tax agency on Monday. We have a new ticketing system we are releasing that will allow clients like you to follow progress and improve communication. We apologize for the mistake and are working everyday so that customers like you do not have these types of issues or the uncertainty that surrounds them .Initial Complaint
10/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Simpay withdraws weekly payroll taxes from our business and employees but is not submitting payment to the state for these taxes. ****, our business, has been receiving late penalties and fees. I reached out to Simpay in June2022 and added them to the company portal to pay taxes as they stated this was the reason for the delay in payment. Taxes were still not paid. After months of assurance that a "ticket" will be filed with Simpays tax department, the issue is still not resolved. I have email after email of documentation regarding this concern.Business response
11/03/2022
our director of Payroll operations will reach out. As you know if we filed incorrectly or created the issue we pay any penalties and interest.Initial Complaint
07/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Do not use this company at all!!! This is the worst card process company!!! We’ve had issues with them since day one! They messed up settings in their backend, and did not offer any compensation.And their support is useless!! Not even trained properly!! Every time I call, they give different answers to the same question! And now the EBT feature does not work on the machine even they assured me is working!!! My business loss thousands of dollars per day and credibility to our customers just waiting for their useless people to fix their error!!And they don’t even know what is the problem!???!! Also when I called their customer support, I was on hold for over 50 minutes and they just hang up my call without anyone even talk to me or help me!!!!Fk this company!!! Don’t ever use this company if you want successful business!Business response
07/14/2022
this is a review rather than a complain. the customers terminal didnt work properly. there isnt anythign we lied abotu or couldnt fix. please disregard.Customer response
07/14/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
This business is not professional at all, my terminal works fine, it’s their backend that messed up, it costed me 3 days of business
Regards,
******* ***Initial Complaint
08/06/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Simpay payroll services was late in filing my employee taxes (form 941) to the IRS and my company received a penalty of $331.37. On July 24 2021 I emailed a copy of the bill to their payroll and tax departments. I received an email response from ******** saying she will forward it to the tax department to look at and get back with me. I never heard anything. on July 30 2021 I sent ******** an email saying I never heard anything and she replied said she would forward it to the operations manager. I still have not heard anything. I have called at least once a day and never get through to anyone or get any calls back from my messages. All I want is my penalties paid and my 940 and 941 tax forms that I need to file my companies taxes.Customer response
09/29/2021
I have not heard anything from Simpay. I have tried to get hold of the twice since my complaint was filed with the BBB and all I get is a voicemail and nobody calls me back.Business response
11/09/2021
We take all complaints seriously. Because of the Covid restriction and change of work we are waiting on the tax Authority to respond. As is our guarantee if the tax agency does not abate the interest and penalties and it is our fault we pay on behalf of our customer 100% of the time. Because of the delays caused by working from home, or understaffing at the tax authority most cases are taking 5 times longer to clear. we are working on it and will update you once we have answers from them.
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.