Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  Regards,
  
  
  
  ******* ********
  
  
  
  Any extra fees for a purchases must be clearly set forth and posted or tagged not only on the bill of sale but also at the end of the transaction. Fitness Empire emailed me an invoice stating the item was paid in full after I had made the transaction on January 8, 2023. I have the emailed receipt.

  Additionally, Fitness Empire debited my account $789 on 01/08/2023 which I agreed to pay when I purchased the item and then 2 days later Fitness Empire debited my account $836.34.  The fact that Empire Fitness withdrew additional funds from my account without notifying of the additional fees is what is illegal and what I have an issue about.  My bank only closed the case because I did not respond within the time frame of the initial complaint. I have this documented as well and it will be brought forth should this matter proceed. This matter has not been resolved by either party. I request a full refund and I will close my case.

  I never threatened the company or anyone that works in the company. This is a complete lie. Fitness Empire did not do things ethically as a business.
  

  ss Empire had been more transparent with their fees and charges prior to charging my credit card.
  I do not wish to conduct business with a company that list items at one price and then turn around and charge a different price without speaking directly to the consumer. The old Bait and Switch.

  

  Business Response

  Date: 03/01/2023

  6% PA SALES TAX which is a legal requirement. The credit card company agreed as well. Had you following the ordering instructions. This wouldn’t have happened. It is also stated on our site, your invoice and receipt that ALL SALES ARE FINAL. You were given multiple opportunities to pick your order up. You instead resorted to badgering , threatening, name calling and and cursing us.

• Initial Complaint

  Date:01/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  This is not accurate. The items was listed as like new. I made the purchase on 01/13/23 and attempted to pick the items up. On 01/14 I was told that the items would take 10-21 business days. I told them that I needed the equipment for my opening of my gym and asked for a refund less than 24 hours of the purchases. I can provide all message's which are fine stamped. No where on the webpage does it say all sales are final. I have taken multiple pictures of the site where the purchase was made. It is not accurate thar I waited until the items was refurbished to say that I did not want the items. Also the items was not listed as refurbished. I also have pictures of what was advertised. 
  
  Regards,
  
  *************************

  

  Business Response

  Date: 02/11/2023

  The Customer was given the lead time at the time of the order which can be confirmed via text email and voice. We removed the items from our inventory, and the other various locations that these items were listed for sale. We then began our refurbishment process. Upon completion of this process we notified the customer that their order is ready for pickup ( well within the 10-21 business day lead time that was given). It is then when they refused to come pickup the equipment and stated that they no longer wanted it. Unfortunately we invested time, money resources Into order / equipment and cant simply cancel it. The customer was notified in writing at the time of purchase that ALL SALES ARE FINAL. 
  At this point the equipment is considered abandoned and we will be contesting any chargebacks or disputes.