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Business Profile

Custom Concrete

BRK Custom Concrete

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No choice but file a complaint. I tried to reach out over and over but this contractor won’t pickup the phone once you pay him. My stamped concrete finish came off within months. Called, texted he will not get back. I paid 100k for my pool concrete and stairs and they look terrible. Pool shed slab of concrete also cracked right down the middle within a week. I would like the finish at least on my steps repaired.

    Business Response

    Date: 09/17/2024

    Please See Attached photos. There is Text conversation With Dates. Job Was Completed Early July 2023. He was Texting me in August About A crack he had that he wasn't concerned about, because he didn't want to put a cut in at the time we poured, but had brought it up after it did but made it seem like its no big deal because it's a shed pad, and he didn't want it at the initial pour. He put a shed on it before we could get a cut in. Also it was a false claim that i was un responsive after he paid and he paid in july. He was texting me about Strip Clubs in fort lauderdale and asking for connections. Then was texting me about his trip after. I really didn't care what he did so i didn't respond. He text me in may of 24 asked what kind of sealer i clearly said Acrylic In the picture. So i did respond to messages about the concrete I sent screen shots of our conversations. There are clearly false claims against me which had made me no longer interested in helping someone who could go online and try to create false claims to hurt a business. All Texts were responded to. 

BRK Custom Concrete is NOT a BBB Accredited Business.

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