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Business Profile

Sleep Center

Advocare Pulminary and Sleep Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sleep Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Summary:This complaint concerns a failure by the provider and its equipment supplier (***) to properly record the return of a defective **** machine in August 2021. This oversight has resulted in a collection agency pursuing me for a non-existent debt in 2025; as there is no correspondence, we believe the debit is in the *** of approx $600.Timeline of Relevant Events: 07/26/2021 Reported **** machine malfunction to DHS. 07/29/2021 Followed up after no reply, requesting return instructions. 07/30/2021 DHS apologized for delay and provided return instructions. 08/01/2021 Confirmed the machine was defective; doctor recommended switching to a mouthguard. 08/03/2021 *** confirmed they would send a return box and shipping label. 08/12/2021 Followed up after no further communication; DHS repeated prior instructions. 08/12/2021 (later) Clarified that I was awaiting the return box; DHS apologized and said it would be sent immediately. Mid-August 2021 Returned **** machine in provided box.Resulting Issues:Due to **** record-keeping failure, I am now being wrongfully pursued by ********** for this item, four years after it was returned. This has caused stress, risk of credit damage, and concern over the impact on my ongoing medical care for severe sleep apnea.Applicable Consumer Protection Laws: Fair Credit Reporting Act (FCRA) Requires creditors to maintain accurate records and prohibits reporting false information to credit bureaus. State-level patient rights laws Require accurate maintenance of patient and billing records. Fair Credit Billing Act Protects consumers from billing for goods not received as agreed.Resolution Requested:1. Written confirmation that my account reflects a zero balance and is closed.2. Notification to ********** and all credit bureaus that this debt is invalid.3. Confirmation that my medical records accurately reflect the timely return of the **** machine.

  • Initial Complaint

    Date:02/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was asked by my doctor to try a CPAP machine. The machine was delivered to my home and I was instructed by a caretaker on its use. At this session, I asked about the machine's noisiness and remarked that it seemed awkward, ill-fitting. I was told to try it - that I had to try the unit for a certain length of time for medical and insurance reasons. I did try to use the unit. I kept it for the prescribed amount of time, then returned the unit after a short time. I also indicated to my doctor that the treatment was unsuccessful. The company continues to bill me for the machine although this treatment was recommended by an insured provider AND (most relevant) I returned the unit. I do not have the unit.

    Business Response

    Date: 03/31/2025

    Unfortunately we are unable to even confirm that this person is a patient of ours without a HIPPA compliance signature.

Advocare Pulminary and Sleep Specialists is NOT a BBB Accredited Business.

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