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Business Profile

Restaurants

Anthony's Coal Fired Pizza of Ecton, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The manager I called on September 2 told me that I would be able to get a refund of $67.28 because I was complaining of the poor quality of the food. I was told that I would get a refund then a week later or two weeks later I did not receive the refund so I called again and they said that I would get a refund so September 16 I still didnt have a refund. They took $67.28 out of my account instead of refunding me so I called and got a dispute on the money that they took out but they still have not refund me my money from the purchase items that I made Theyre making a big thing out of it and they give him my money back and they refund me when I went to the store in person and they said they didnt have a corporate number, but he told me that he spoke with corporate, but he wont give me corporate number and I never spoke with corporate about my money. Theyre still not trying to give you my money or resolve the issue . Also, my bank is not able to locate the $67.28 on my bank statement but it only shows up as $67.28 refunded in my Apple Pay but I never received any payment refunded from them. **** ******* is the manager, and he told me that he cant give me a refund when I was already told from *** that I will be able to have a refund twice, but never received one and theyre saying that on their end and their system that they cant see the purchase then they said that they found the receipt that theyre able to see the purchase, but still wont refund me my money

    Business Response

    Date: 11/26/2024

    We have done everything we can to refund this check. PLease see attachments. There are no held funds for this transaction related to the ** stated. I'm not sure what else we can do. It will likely be determined that the bank is her best method of recourse. As you can see from the files that Alaysia provided, the refund was processed across all outlets.

     

Anthony's Coal Fired Pizza of Ecton, LLC is NOT a BBB Accredited Business.

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