We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Newspaper

The Mercury

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Newspaper.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is the Mercury's failure to deliver my newspaper. Many times, over the past few years they failed to deliver the newspaper. The next day, I would receive two papers, one from the day before. In a sense I was reading yesterday's news. I complained of this several times, as early as last week. I was told they had delivery problems and were working to resolve them. I informed mercury representative that unless there was improvement in my delivery, I would stop the newspaper. This morning, 12/18/23 there was no newspaper. I called the Mercury complained, informing them I wished to stop my delivery and wanted my premium refunded, I was put on hold for a supervisor.' The supervisor stated, this was common and thought nothing. of the missed deliveries. I informed him I wished to end my subscription and have my money refunded. He said they had no refund policy. I had to take it or leave it. I remarked it was a stupid policy and he hung up on me. I find it strange that a business would subscription for up to a year with no refund policy

    Business Response

    Date: 01/08/2024

    First - please remove ******************* as the contact for ********* Mercury.  All issues should be sent to *********************** - *************************

    ****************** account has been credited for the missed deliveries.  I have permanently stopped the subscription and a refund of $181.31, which is the balance on the account, will be mailed to him at ************************, Pottstown, PA  *****

    As it has been explained to **************, we are short staffed with newspaper carriers.  That is why some days he receives the missed paper the next day.  As long as he reports the issue, his account is credited.

  • Initial Complaint

    Date:01/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Mercury ran a special 52 Sunday papers for $59.95. I paid in advance and re eived 5 papers total in a period of 3 months. Called repeatedly and spoke with 4 different circulation personnel. Was assured thus would be corrected. It's been a little over a year now and I have not received a single paper. I asked for a refund or a uninterrupted delivery. To this date not one single paper has been delivered. This is a scam and I am officially reporting it to you hoping for a resolution either a refund or a Sunday paper delivered for the duration of the time that was prepaid. Thank you.

The Mercury is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.