Reviews

Review Details

• Review fromKhadajah B

  Date: 03/11/2025

  1 star
  .In January 2025, my vehicle started experiencing acceleration problems and a check engine light. I did a ****** search and found Exton Nissan, I dropped my car off at the dealership and two days later they informed me that the throttle body needed replacement. I was told it would cost over $900 for this service on January 29, 2025. I paid and agreed based on their diagnosis to replace the throttle body.On March 5, 2025, approximately one month and five days later the same issues resurfaced. Car not accelerating and check engine light on. I reached out to Exton Nissan, since this was the same issue that happened before and the codes are the same and the throttle body was replaced. I was informed that there was no warranty on the throttle body, I expressed my dissatisfaction with ******, the assistant service manager, that I just replaced the throttle body a month ago and that I believe my car was misdiagnosed because the codes are the same and if I replaced the throttle body why would the codes be saying to replace throttle body, ****** stated she had to speak to the Service Director and would call me back, she then called me back 15 mins later and advised me to bring the car in for further inspection. I asked ****** if the dealership would tow the car because I believed the issue was due to improper diagnosis on January 29, 2025. She advised that if the issue was different, I would have to pay the towing cost. I insisted that I didnt believe the issues were different and that the problems stemmed from the original issue. She said she would call back once the car was diagnosed.the issue they found was the wiring is bad and the repair estimate was nearly $1,000 and take 3-4. I called ***** **** he offered to help by waiving the tow fee and splitting the labor costs, which he estimated to be around $500.However i was still not satisfied but agreed to the compromise

• Review fromcourtney m

  Date: 08/10/2024

  1 star
  absolutely terrible. no one calls back. no one helps. they let you sign on to a lease and then s**** you over with ***** will never ever ever go here again or any other **** Nissan. they are all jerks

• Review fromEdward P

  Date: 08/22/2023

  1 star
  Purchase experience was average but TERRIBLE service department. Don't go here. I purchased my vehicle here and was a regular service customer for 6 years. They are slow and do not care about retaining their customers. Snarky service advisors. Made appointment to have check engine light on researched. Left car night before. Did not look at it until the afternoon and they could not figure out the issue despite having all day. I explained to the rep that I "Might" need the car back if it is not finished by the end of the day. Got a call back in about an hour saying my car is "finished". Pick the car up and my service receipt clearly indicates that the light is off i.e. fixed. A reasonable person would think between these two communications that the issue was fixed. 2 hours later it comes back on. Call service department back and my Service Advisor "K" acknowledges that they didn't actually do anything and indicates that I should not have picked up the car because it wasn't done and if I want them to look at it again they will charge another fee. Despite the notes on my receipt saying "Light is off now. Completed" and her calling me and telling me "the car is done". I'm naturally going to take this as the issue is fixed. I at no point requested the car back unfinished as the rep later tried to contend.
  I sent an e-mail to the main e-mail address for Exton Nissan explaining the dilemma and asking for help given my long term relationship. They never responded. Exton Nissan's mission statement indicates "they want to build a relationship with you. That is complete nonsense. I've never had a more apathetic purchase/service experience.
  I then took my car to United Tire in West Chester. In 5 minutes - without an appointment - (and for free I might add) they correctly diagnose the issue as an O2 sensor issue. Rep from Nissan checked one but didn't bother to check the others.