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Business Profile

Energy Management Consultant

Energy Management Systems

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Energy Management Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April 2025, after a pause in water billing due to a transition to Energy Management Systems **** (EMS), I received a water bill covering October 1, 2024 to March 1, 2025. The total charges were more than double our historical usage-based bills, prompting me to request a detailed breakdown. My requests to both NAM (my ************ and EMS were repeatedly deflected, with each claiming the other was responsible for providing the information.Despite being told the board had approved the charges after a review, no unit-level billing statement was provided until mid-June 2025 after months of requests and ************ that the statements have been released, I can confirm the following:-The March 2025 statement reflects a correct per-gallon rate of $0.0118181, consistent with City of Milpitas water rates.-However, the October 2024February 2025 statement shows a doubled rate of $0.0236363 per gallon. As a result, I was overcharged for $343.15 in water charge.-When I confronted EMS and NAM about this discrepancy, I was told that the rate was doubled intentionally because it was a "multi-period bill" an explanation that makes no financial or regulatory sense and artificially inflates the water charges for that period.This rate manipulation is unjustified, and to my knowledge, no city or utility authority allows for a water rate to be arbitrarily doubled based on billing timeframes. Customers should be billed according to consumption and the actual approved rate not based on how long it took the company to issue a statement.Meanwhile, I have continued paying my monthly *** assessments in full. I withheld payment on the disputed water bill due to the unresolved overcharge. I was told by the *** that the water bill deadline was extended to July 31, 2025, yet as of June 16, a $39.08 delinquency fee was applied to my account further compounding the problem, and penalizing me while I am actively disputing an incorrect charge.

      Customer Answer

      Date: 07/01/2025

      I would like to inform you that EMS responded on June 26 admitting they made a mistake on my bill. They said they have notified my management company but my bill is still incorrect in the system as of this moment. I have sent an email to NAM today as a follow up to see when they will actually correct the bill in their system.

      Business Response

      Date: 07/02/2025

      Please see Energy Management Systems, Inc.'s Response to Complaint ID ******* attached.

      Customer Answer

      Date: 07/02/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** ***

    Energy Management Systems is NOT a BBB Accredited Business.

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