Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 3-month supply of Renadyl on May 22, 2025 for $166.95 Their website say that if I am not satisfied after using this product for 90 days that I can send the empty bottles back for a full refund. See *************************************** My blood tests came back worse after using this product for 90 days, so I am not ************ return the empty bottles I need complete the Refund Claim form and get a Return Authorization Number.I have called them several times as well as sending an email and each time I am told that someone will get back to me to provide me with a Refund Claim Form and a Return Authorization Number. I never get a call back. I believe they are stonewalling in hopes I will give up I want a refund of $166.95

  

  Business Response

  Date: 08/28/2025

  We have reached out to the customer via email to apologize for the breakdown in communication and to initiate a refund per the customer's request. The refund will be processed within the next 24 hours.

  Customer Answer

  Date: 09/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  
  

• Initial Complaint

  Date:02/19/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been ordering Renadyl probiotic supplements through Kibow for a while now. The most recent order I made was on February 2, 2024 (order KB89997). It wasn't processed until February 5. Usually it takes 7-10 days to arrive. I received a **** tracking number (******************************). After 5 days, no updates on shipping were made and the **** tracking number showed it was still "Acceptance Pending" in ************, **. I called **** several times and they said they never received a package. I even had them escalate the situation since this is a health medication. I've sent a follow up email through Kibow's website, followed up twice via their email address ****************************** and even called *************) several times. Each time I call, there is an automated message saying that there is a shortage of staff and that orders made will be shipped "the next week." Kibow's own tracking page shows that the package is in ************, ** (where I am located), but the **** tracking has not shown any progress.This is life saving supplement for me as a chronic kidney patient and the supplements have to be refrigerated. It has been over 2 weeks now and I have received no communications from Kibow at all. It feels like perhaps the company has completely closed down. I would like a refund since I never received my order. I would also like some information on what is going on since this supplement has become an important routine in my chronic kidney care. The worst part is that there was an email today (2/19) that asked me to give a rating about my order.

  Customer Answer

  Date: 04/04/2024

  Hello, 

  Kibow attempted to return my message on 2/26 (several weeks later) and said they would send a shipment as soon as possible. I responded asking if they can expedite since I was traveling soon. I received no more communications nor any package since.

  Best,

  Yueming

  

  Business Response

  Date: 05/02/2024

  Thank you for forwarding the complaint # ******** to me. We have already contacted the customer and shipped the replacement order. The customer has already received the replacement order. The complaint has already been resolved directly between the company and customer. 
  
  Please kindly let me know if you have any further questions or concerns. 
  Best regards,
  
  
  ***
  
  
  
  Sakesun Supasri, MBA, MT |  Financial Controller

  Customer Answer

  Date: 05/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Yueming Fan