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Business Profile

Towing Company

Bovani's Towing and Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Are semi broke down and he towed our truck. We called to resolve the charges and he keeps doubting the charges and won't give me an invoice so we can pay him. He keeps saying he will file a abandoned vehicle. We had a financial company contact him to pay to have it released. He will not provide a invoice to them either.

    Business Response

    Date: 05/01/2024

    This vehicle was towed because it was disabled and on a bridge.  The owner said he was getting money together for the bill and would be over to pay. He never showed up. They called repeatedly and then would not show up. An invoice was texted to ************ ( a number they provided) on January 23, 2024 at their request.  The number belonged to the name of the owners. We will not list the names due to privacy. 

    Then, a financial company called and said they needed the invoice. They stated they were doing a loan with the owners and wanted the charges through February 2024 so they could determine how much of the loan would be going towards the tow bill.  Nothing was paid again.

    Owner called March 11, 2024.  They said they are trying to get the vehicle but did not show up.  The invoice had all charges listed, with the storage listed by the day.   They would have to figure out what day they were coming to total storage.  We would gladly give them the total if they told us what day there were coming.  Keep in mind, for almost three months, they said they were coming and no one showed up. 

    My client continually told them what the charges were and storage fees would be added as of the date of the payment/pick-up. 

    To date, no one has picked up this vehicle or made any attempt to pay the charges.

     

    Customer Answer

    Date: 05/01/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21551065

    I am rejecting this response because:


    Regards,

    ***************************








Bovani's Towing and Service, Inc. is NOT a BBB Accredited Business.

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