ComplaintsforInterstate Mitsubishi

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Car has been at interstate Mitsubishi since Friday for a recall issue to be fixed. Interstate said Saturday they sent all information to corporate.. Cesar, case manager at corporate closed my case Tuesday without giving dealership or myself an answer or approval or denied for recall repair. I reopened the case as it has not been handled, i am getting the run around from both corporate and dealership about whether my car will be fixed due to their lack of fixing the recall the 1st time 22months ago... Crossmember recall due to corrosion causing control arm to detach, exactly what happened driving down the road last Wednesday causing front tire to jam sideways into wheel well, breaking my axel, had we been going any faster it would had been a horrible accident. Went from 25mph to 0in a split second, luckily my child was not hurt. Car was towed by my AAA to interstate, who on Saturday sent all information to corporate, corporate manager closed case without giving anyone an answer, dealership does not care enough to find out what is going on as i sit a week without my car and a single mother with children with many health issues. I just need answers that noone is giving me.

  Business response

  02/28/2023

  *** ****** vehicle was dropped off on a Friday, February 17, 2023. In order for warranty work to be done on a vehicle there are steps that need to be completed for warranty approval through the manufacturer, Due to the timing of the vehicle being brought in, we were not able to contact Mitsubishi regarding this case until Monday, February 20, 2023. By Wednesday, February 22, 2023, we had representatives from Mitsubishi in store to look at the vehicle regarding the repairs. We are currently awaiting a final approval for the repairs to *** ****** vehicle. *** **** is currently in a rental vehicle we provided her with as a courtesy to not leave her stranded without a vehicle while waiting for repair approval for her personal vehicle. At this time, Interstate Mitsubishi has done no wrong regarding the repairs to the customer's vehicle and is not responsible for any further action at this time. 
  

  Thank you, 

  
  Joseph B******* 
  Dealer Principal Interstate Mitsubisi

  Customer response

  02/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ****

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