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Business Profile

Auto Customizations

autoexcellence

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    03/20/2024 I had him ceramic coat my car. When I got it back I noticed some scratches by the bumper and bug splatter on the hood and mirrors. So I took it back and he polished on scratches and told me the bug splatter where stone chips. Well needless to say the scratches didn't come out because they are under the coating. Frustrated I bought my own ceramic and used alcohol and polishing compound to remove his coating on the front hood and mirror. The 'stone chips' came right out. Then I called System X, the company he bought the ceramic from. They are giving me my money back for the price on the ceramic. I took my car to 2 other shops to see what could be done. It will be more expensive now to have it removed and reapplied. They both asked if I did it myself, when I told them no they said I got ripped off. They both showed me the whole car is filled with scratches he should have polished out. See the hood in these pictures, the whole car looks like this. I called him today frustrated . We argued abit and the last thing he said as I tried to have him refund my money, was I'll see you in court. I'm at wits end.

    Customer Answer

    Date: 07/23/2024

    From: ******************* *********************
    Date: Fri, Jul 19, 2024 at 3:13 PM
    Subject: Complaint
    To: [email protected] <[email protected]>


    Dan S***** made this right today. I wish I would have waited a few days.

    Business Response

    Date: 07/26/2024

    I refunded all of his money back to him. He wasn't happy and I decided it was the right thing to do.

autoexcellence is NOT a BBB Accredited Business.

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