Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wedding on September 12th 2025 at **************** in ******, ** Amount paid $5,726.29 An additional fee of $600 was given for cleanup and trash removal The business offered to refund $100 for lack of trash removal We were charged $100/hour for bartending services and the website indicates $40/hour. We paid $600 for cleanup and trash removal and they left empty soda boxes and bags of trash for us to clean at the end of the night. They arrived at the venue at 245 with all cooked food and food was not served until 645. Multiple guests got sick from the chicken. Servers were wearing T-shirts and gym shorts with hair down and no gloves. They were smoking marijuana and drinking our alcohol during work hours. Bartender left the bar unattended for guests to serve themselves

  Business Response

  Date: 09/23/2025

  We catered the wedding for customer on Sept ********* at ******************  We contend that cleanup and trash removal was done according to wedding contract.  We concede that a few empty boxes were left behind, with the thought that the customer would need them for cleaning up the sodas and alcohol that they purchased elsewhere (these items were not part of our responsibility since they removed them in the weeks prior to the wedding from our purview).  We refute that bags of trash were left behind.  To this point, we did offer a refund of $100 to the customer because of the misunderstanding that the boxes were left for them to pack up their items.  Customer still wanted the whole cleanup/trash removal fee refunded and we disagreed. The customer needs to assume there will be a certain amount of trash after our services ended, since they had the venue until 11 pm and were still there when our services ended at 9:30 pm; we have no idea what other trash was created after our departure.
  We have reviewed footage from Bear Mill Estates that shows that 1) all of our staff with long hair had it pulled back, and 2) the bartender was at the bar all evening unless he had to step away to restock the bar.  It was never for more than a moment.  We spoke with Bear Mill Estates staff and they consumed the chicken dish and had no illness from it.  In response to the timing of the cooked food,all caterers bring food that is fully cooked in either hot boxes or ovens and food is kept to appropriate temperatures with chafing dishes & sterno before being served.
  In response to the attire of staff, when the customer initially met to discuss our catering options, they were informed of our casual attire for serving at the wedding. Servers only wore gloves if they were touching food items.  The servers carrying plates did not need to wear gloves.
  In response to drinking alcohol there was one sip taken of the bay breeze mixture to check for the correct flavor/strength of the mix after it was made.  It was not consumed by our staff.  In response to the accusation of smoking marijuana, that is an absolutely ridiculous claim, all staff would happily submit to a drug test, not one person from our company was smoking!
  In response to the price difference for the bartending services, the customer was alerted to the difference from our website and approved this change when they received their invoice.  We would also like to add that the customer revised their final invoice at least 2 times with removing agreed upon items from our responsibility in order to save money.
  

  Customer Answer

  Date: 09/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  while i am not satisfied with the resolution, i do not have the time to continue going back and forth with a company that continues to lie. ****** learned to never do business with a company whose owner is incredibly unprofessional. It was never about the money but the fact that the company was trying to rip us off with their ridiculous charges. I will continue to inform the public about this company and make it my mission to put them out of business due to their awful practices and unsanitary procedures. The trash always takes itself out and i am sure that will be the case with this company. 
  Regards,
  
  ********* ******