Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Cottman Transmission and Total Auto Care has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCottman Transmission and Total Auto Care

    Transmission
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/22/2015

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    950 Chestnut St, Emmaus, PA 18049-2022
    BBB File Opened:
    2/19/1997
    Years in Business:
    27
    Business Started:
    1/22/1997
    Business Incorporated:
    1/22/1997
    Accredited Since:
    6/22/2015
    Type of Entity:
    Corporation
    Alternate Business Name
    • Transmission Transitions, LLC
    Business Management
    • Mr. Jeff Umstead, Owner
    Contact Information

    Principal

    • Mr. Jeff Umstead, Owner

    Customer Contact

    • Mr. Jeff Umstead, Owner
    Additional Contact Information

    Fax Numbers

    • (610) 966-2327
      Other Fax

    Phone Numbers

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/30/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    4/5/23 My 2003 ***** ***** was towed by Cottman to Cottman Transmission, 4 /10/23 I called them because I found a repair shop that was a little cheaper, but Cottman told me that I had to pay them around 900.00 dollars for the tow and because they already dropped the transmission, so I paid them 500.00 down on a bill of 2,300. I also told them it would take a couple weeks for me to pay the balance. 4/24 I called and told *** that I would like to pick up my car on the 26th but he said it wouldn't be ready until the 27th, ( it was not ready) on 29th they put it back together but told me it was making a loud noise so I couldn't pick it up. I called May 2 ,3 still not ready, May 5 picked up car ,had to return May 9th because they 4got to hook up the heater. May 14th transmission went out again towed back to Cottman on May 15th, explained to *** that I needed a vehicle so that I could get back and forth to work, but he told me that there was nothing he could do . I called May 16, 17th ,He told me the car would be ready by the 19th.(was not ready) *** told me someone was coming to pick up my transmission and taking home to work on it ,that it should be ready by the 22nd .May 23rd I picked up car around 1:30pm ,on my way to work around 5:40pm the transmission went out again the same day,I called left a message on the machine, and called again the next morning asking to speak to the owner *** gave me the owner's first name and told me that he would give **** my number to call me, car got towed back to Cottman May 24 th .called 26th 27th car won't be ready until the 30th witch is today.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.