Business ProfileforElkins Park Kennels

I made a reservation for my dog *** to board at the kennel two months in advance. I was called about an hour or so after dropping him off stating that he tried to bite an employee (tried but did not) I told the supervisor that I was at the airport and could not pick him up. They allowed him to stay but told me I wld be charged an aggression fee of an extra $10 per day. My dog is three years old and has never tried to bite anyone ever. He is not aggressive but I understand that he cld have been very anxious. Once I picked my dog up 7 days later, no one wanted to explain to me what happened. Nor did anyone tell me that my dog wld not be allowed back because of the incident. Once I asked them for an explanation I was told that he was not allowed to be there in the first place because he was not neutered. Not once did anyone tell me he had to be neutered or he cld not board. Mind you he stayed twice before unneutered. But now they are saying the new rules, which were never given to me, says all dogs must be neutered. They waited until after he boarded for 7 days and took my money and allowed him to stay and only asked for updated shot records. I knew nothing abt the rule abt being neutered. I wld like to get my $70 refunded back to me (aggression fee) for this purpose. It was not right of them to not explain this when I made the reservation or I wld have made other arrangements. Now my dog is not allowed back bc they neglected to tell me their policy but yet still took my money after the fact. Plus I only knew he wasn’t allowed back bc I asked. They were not going to tell me. I also feel that my dog was neglected while in their care. He came back to me dirty and with redness on his back which no one was able to explain what it was. i was charged a total of $322 which includes $252 for the boarding fee plus $70 for the aggression fee. I am seeking a refund for the aggression fee in the amt of $70. Thank you.