Business ProfileforJ.M. Beatty Furniture Inc

Our furniture was delivered on 8/29/22. During delivery the workers were extremely rough with our furniture, one tossed our recliner onto our hard floor in our new house that we just bought resulting in a scratch. When they brought our sectional in they would not put it where we wanted it. I told them not to put the clip in to hold it together because we were going to move it to where we wanted after they left. The worker proceeded to try to put it in and broke it. The next day my fiancé called to tell the owner, Blaine that we needed a new clip as ours had been broken by his worker. We also told him about our scratched floor. He was very unconcerned by this and told us they are “cheap plastic clips” that break all the time. Told us he’d be in contact with us to get us one right away. Two weeks go by and we’ve heard or seen nothing. Call to check and a receptionist tells us Blaine is not there but they don’t have them in stock and have to order them. Which is okay but would’ve been nice to have been updated like he said. We say we’d like to talk to Blaine and were told he’ll call us back the next Monday. He never calls. We call him and he says they in fact do have the clips and he was sending us one in the mail that day (though it had already been over two weeks). It has now been another 2 weeks and we have yet to receive anything. Blaine is never available or there when we call and no one ever knows what we’re talking about to help us. We were given a tracking number by the receptionist to a package that was delivered in North Carolina (obviously not our package) to get us off their backs. Our sectional sits on hard flooring and slides around constantly when we sit on it. We should not have to call and check on a business every week when it was their fault a piece of our brand new furniture was broken and our new house was damaged. Very disappointing that they just wanted the sale and now will not be bothered to help fix what their employees damaged.