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Business Profile

Vitamins and Supplements

iHerb

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing regarding my recent order 938169724($149.56). The package was marked as de**vered. However, I have not received the order. I did not receive any de**very call or SMS notification either. I already explained this situation via email, but iHerb said is not their responsibi**ty and that I should contact the shipping company directly. This is unreasonable, as the shipping company was arranged by iHerb, not by me. I have no contractual relationship with the carrier, and it is not possible for me to resolve this matter with them directly. As your customer, I expect ********************** to take responsibi**ty and do a fully refund to me($149.56) I appreciate your prompt attention and look forward to your resolution.Sincerely,Chudan **

    Business Response

    Date: 09/03/2025

    Dear Valued Customer,

    We are sorry for this experience and have moved forward with a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment.

    While it is unclear to us what occurred regarding the delivery of your order, we hope this refund shows how much we value your decision to shop with us.

    Please contact our Customer Support team if you have any further questions or concerns and we wish you the best of health.

    Customer Answer

    Date: 09/03/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* **

  • Initial Complaint

    Date:07/15/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need to manage my subscriptions but website and app dont work. I tried to contact the company but there are no direct contacts and website and app dont work

    Business Response

    Date: 07/17/2025

    Dear Valued Customer,


    We apologize for this inconvenience and can help you if you can't access the website. What would you like to do with your subscriptions? You may also try using our app and contacting our Customer Support team that way. Either way, we are standing by to help and, once again, are sorry for this inconvenience.

    Customer Answer

    Date: 07/17/2025

     Complaint: 23604280


    I am rejecting this response because:
    I tried using the app as you suggested but it is not working, the Contact us and the Autoship and save sections are both not working, they would dot not open up. 

    I want to stop and undo all my Autoships orders in place.

    Regards,

    ***** *******








    Business Response

    Date: 08/01/2025

    Dear Valued Customer,

    We are sorry to hear that you are having issues accessing our site or using our store. Thank you, as well, for providing an order number we could use to reference your account.

    We have gone ahead and cancelled all of your subscriptions as requested. These will not occur anymore.

    We hope we have helped and apologize for any inconvenience.

  • Initial Complaint

    Date:05/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased some vitamins and received the incorrect items (lotions/skincare products), requested a return, sent the incorrect items back and now its almost a month later and Im still going back and forth with different representatives and no refund. I have proof of the incorrect items, and that the return was received and still nothing. Im always following up and theyre giving me the runaround to issue my refund.

    Business Response

    Date: 07/07/2025

    Please see attached

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i made a purchase with this company as to use my card for payment as to order # *********////935983814 two orders as to say that was delivered to my address as to a photo snap photo as to come later in week to see no pkg was at my door. yet to contact only email; no phone # to look into where my pkg reply from **** was to tell me that it was sent as to a signed for as to a person who came at my door as i was never home so to tell me there will be no refund or exchange to contact the driver that this company sent i have sent email after email still refused to do anything.

    Business Response

    Date: 05/28/2025

    Dear Valued Customer,

    Thank you for contacting us and we apologize for any inconvenience. For order #935983814, there was an initial chargeback which prevented a refund. However, it appears that this was reversed and you should have received a refund. For order #935983762 , it appears that you are currently talking with our Customer Support team and we are pending confirmation that you never placed the order. Please cooperate with all requests from them so that they may take the appropriate action.

    We appreciate your cooperation and patience and our Customer Support team is standing by to help

iHerb is NOT a BBB Accredited Business.

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