Reviews

Review Details

• Review fromRose E

  Date: 07/30/2025

  1 star
  My son was a first-time customer at this business and unfortunately had a very disappointing experience. He paid upfront and in full for work on his car, and ***** told him they were waiting for parts to arrive. After a full week, no work had been done, and my son had to rely on Ubers just to get to and from work.When my son called to request a refund so he could take his car elsewhere, ***** became hostile and began yelling at him over the phone. Instead of handling the situation professionally, ***** told my son he would not receive a refund and would only be offered store credit. This is unacceptable customer ********** son is a young man working hard in the medical field, and he goes out of his way to support local businesses and build relationships with trustworthy mechanics. He was shocked by how disrespectfully he was treated, sharing that no one had ever spoken to him that way before.What makes this even more concerning is that this experience felt dismissive and discriminatory. Chriss behavior showed a lack of respect and value for my son as a customer and as a young Black man. We teach our children to work hard, handle matters the right way, and support their community, but its clear that this business does not hold those same ********* one should be treated this wayespecially after paying in advance for services never rendered. Respect goes both ways. If a business cannot treat its customers fairly, honestly, and with basic human decency, then it does not deserve their support. My son did not get the service that he paid for and the car was parked exactly where he left it. They stole his money Lesson learned: We will never spend our hard-earned money here again, and I strongly urge others to take their business somewhere that values and respects its customers.

  Custom Import Performance, Inc.

  Date: 08/01/2025

  Now, please allow us to tell the story of what actually happened. Customer called to schedule an appt that involved a couple special order parts. Like any small business, we ask for a deposit when special order parts need to be ordered beforehand for a job. Customer had no money at time of scheduling to leave a deposit. He stated he needed a few days to come up the deposit money. He was put in the schedule for the following Fri as a courtesy since he was adamant about coming at his specified time on Fri. He was clearly informed that in order for us to receive the parts in time for Friday's appt he MUST call us BEFORE 5pm on Wed (vendor cut off time for shipping) or we would NOT have the parts in time for his Fri appt. He called at 6:02pm on Wed (not before 5pm like instructed) and offered to pay his 500 bill in full (even though we were only initially looking for a 200 parts deposit and then would collect the 300 balance after completion of service). He stated he MAY not have the money at time of service and wanted to pay now while he had it so of course we accepted. He was ****** told right then and there on the phone that the parts would likely not be in, in time now for his Fri appt. He started insisting immediately over and over on the phone like a broken record that I needed to "work with him" due to him paying his bill in full as if he were throwing that fact in my face not even 2 minutes after HE CHOSE TO PAY US UPFRONT BECAUSE APPARENTLY HE IS BAD WITH MONEY. We explained to him that we are trying to work with him and he just needed to call a little earlier so the parts could have been ordered with enough time to receive them for Fri appt. We came to terms and agreed we would call him on Fri after the parts arrived to determine if we still had time to squeeze him in that day instead of him just dropping the car off not knowing if the parts would even show up in time for us to work on it that day. Fast forward to Fri (his appt day)... *** showed up with his parts at approx 5pm (we normally receive deliveries earlier in the day however delivery times may vary drastically from day to day). We called customer just after 5pm to let him know his parts had just gotten hear and clearly there would not be enough time to get this done for him on that day since we close at 6pm. He immediately began again on repeat with saying we "needed to work with him" because he had prepaid. He was asking if we could stay late that Fri and do this for him or come in on Sat. when we are closed to do this for him. Obviously the short answer to those questions is no, we are not going to pay our guys overtime to stay late or better yet open up the shop on a day we are closed for him because he couldn't contact us in the specified time frame to make his deposit ensuring the parts arrived in time for his appt. We then informed him how we had a guy out on vacation that next week and we were already very overbooked next week... he immediately became noticeably frustrated over the phone now demanding we "work with him" at this point again because he "prepaid for the job". We decided this needed to be nipped in the bud based on how things had been going up to this point so we put him on hold, called another customer with an 11am Monday appt (which is only 2 days later at this point mind you) and rescheduled him for the following week. We then jumped back on the phone with this customer and explained what we had just done for him in an attempt to reassure him we actually had been working with him all along. We reminded him how busy we were going to be that day and told him how important it was for him to not be late and show up at 11am on the dot so we could get this done for him without issue.... well he did NOT show up at 11am on Monday nor did he answer his phone when we called him at 11:01 on Monday morning, however he did call us at 2pm on Monday stating he was unable to come at 11am (at least a phone call to us would have been nice) and then immediately started insisting again that we "needed to work with him" and still get this done today because he had "prepaid". Silently beyond frustrated at this point, we told him to go ahead and drop it off within more than 1/2 hours and we would see if we could make this work for him BUT also clearly explained to him that it MAY Not happen... He did not show up 1/2 later... he showed up 1.5 hours later at nearly 4pm (we close at 6pm). Well long story short we never even had a fair chance to work on that car Monday especially because he showed up at nearly 4pm for a 3 hour job when we close at 6pm. We called him at 6pm and explained yet again why we did not get to his car that day and asked if he would be able to leave it overnight and we would have one of our guys come in early at 8am just for him (we open at 9am)... he immediately became incredibly frustrated and demanded we stay late to do his job... he was again told no. He then demanded all the money he had paid us (500) be left in the car along with his keys and we was going to go somewhere else. The short answer to that demand is NO we are not going to give him his money back for the special order non-returnable parts he had just tortured us over for nearly a week straight... He was handed his car keys and the parts he had prepaid for back (that we did not yet install) and informed that the rest would have to worked out in the form of store credit after everything he had just put us through and the lost money he had caused us (that part was not and would not ever be said out loud to a customer... just silent frustrated thoughts in our heads) ***AND NOW HERE WE ARE REPLYING TO THIS RIDICULOUS REVIEW AT 9PM ON A FRI NIGHT WHEN WE SHOULD BE HOME WITH OUR FAMILIES, A REVIEW THAT LITTERALLY ****** INSINUATES THAT THIS WHOLE THING WAS RACE DRIVEN...ARE YOU KIDDING ME? WHEN DID ANY OF THIS HAVE TO DO WITH THIS CUSTOMER BEING A "YOUNG BLACK MAN" THAT APPARENLY WE HAD "DESCRIMINATED"... OMG, I AM LITTERLLY A LOSS FOR WORDS AFTER THIS ONE!!!

• Review fromDr. B. B

  Date: 09/29/2022

  1 star
  Took my vehicle for some front end work including alignment. When I got it back the steering wheel was off center. On the drive home the vehicle wondered and didn't feel right. Not wanting to drive all the way back to CIP, took it to the local tire shop. Found both tie rod ends were worn out and had to be replaced. Don't know how you can align a vehicle with worn out tie rod ends.