Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Personal Shopper

Streamlight

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Shopper.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 7th I ordered a weapon light from the Streamlight Amazon store. I specifically needed the TLR7 HLX and I paid for expedited shipping as I needed it before a certain date. I received my item and inside of the package was the incorrect light. I received the correct packaging and parts but the light itself was a TLR7 HLX sub which will not fit my gun or holster. I requested a replacement and the next day I received my package and this package had a note that was taped to it from the last person they shipped it to and it states Wrong Item in Box!I requested a return and they would not allow me to return the item and forced me to accept a refund. The refund was going to process up to 30 days after I send the item back and then another 7 days for my bank to process. This is a $200 light and I had two faulty packages sent to me.

    Business Response

    Date: 02/21/2025

    BBB of ******************* and ********************
    ***********************
    *******************


    Dear ******* *******:

         Upon investigation of the claim by **** ********* (Claim ID # *********, Mr. ********* purchased his product either directly through ********** or through a third-party Amazon seller as Streamlight does not sell directly through any retail or ecommerce storefront.A search of our customer service database revealed that ****************** was never contacted by Mr. ********** We cannot determine the root cause of this claim as we were not directly involved with the sale or return of his Streamlight purchase from ******.  

         Upon receipt of this claim, Streamlights Service Department Manager, **** ******,reached out to Mr. ********* to rectify his claim.  Marks spoke with Mr. ********* and immediately sent a replacement TLR-7 HLX along with a prepaid return label for his light and packaging purchased through Amazon.  The *** tracking number on the replacement product is *** # 1Z 12W *********** 9343. Streamlight will bear the cost of the replacement product and postage. 

         Streamlight has a proven track record of superior product quality and customer service as it is a staple of our core philosophy and the foundation upon which we have built our brand.  Any customer who contacts our service department is treated with the utmost respect and we work very hard to provide resolve that promotes best in class customer service. In conclusion, I can always be reached personally to handle any claims brought to your attention.

    Regards,
    ***** ******
    Director of Manufacturing - Streamlight
    ******************************************
    **************
    ********************************************************

  • Initial Complaint

    Date:03/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have asked multiple times to delete my online account. No response.

    Business Response

    Date: 05/07/2024

    ***** *** ******* ********

    My apologies for the delay in response as I have just recieved your correspondence on this matter. In speaking with Streamlight's customer service department, we have promptly responded to Ms. ***'s emails and her issues had been addressed and account has been deleted and confirmed by our Information Technology department. This information has been relayed to Ms. *** as evidenced by the attached email chain.  As always, Streamlight strives for 'best in class' customer service in a timely manner.  Please advise if there are additional actions required to close out Ms. ***'s complaint. Thanks.

    Regards,

    ***** ******

    Director of Manufacturing

    Customer Answer

    Date: 05/12/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    Hana ***


  • Initial Complaint

    Date:11/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have bought ten to twelve Streamlight flashlights over my 47 year law enforcement career. I am retired three (3) times. I currently use a Streamlight Strion*DS HL, patent ending with ****. My wall charger quit working, so I have been using my car charger. Now my car charger quit working. I wrote [email protected] and they sent me a form letter. I am a police officer at ****** ********** in Macon and a deputy sheriff with the **** County Sheriff's Office and need my flashlight at night badly. Thank you.

    Business Response

    Date: 11/10/2023

    Dear *****************************:

         Upon investigation of the claim by *************************** (Claim ID # ********),  ******************** did contact Streamlight via email as indicated in his claim. Streamlight responded as reflected in the claim with a form letter requesting that the light was to be sent back to our service department and would be repaired or replaced under warranty.  Streamlights response was referenced in Mr.********* claim. Streamlight never heard back from ******************** until I received this claim from the BBB. If ******************** had called us directly or sent in his light for service, his issue would have been expediently handled under warranty.

         Upon receipt of this claim, Streamlight’s Service Department Manager, *********************, reached out to ******************** to rectify his claim. Upon ****'s conversation with *******************, it was determined he had a faulty switch module. **** immediately sent ******************** a replacement flashlight, charger, and associated charge cords.******************** was happy with the resolve. I have a copy of an email from ******************* stating his complete satisfaction with the resolution of his product issue (attached). 

         Streamlight has a proven track record of superior product quality and customer service as it is a staple of our core philosophy and the foundation upon which we have built our brand.  Any customer who contacts our service department is treated with the utmost respect and we work very hard to provide resolve that promotes best in class customer service. In conclusion, I can always be reached personally to handle any claims brought to your attention.

    Regards,
    ***********************
    Director of Manufacturing - Streamlight
    30 Eagleville Road
    Eagleville, PA 19403
    **************
    ********************************

    Customer Answer

    Date: 11/10/2023

    ********************* and the entire Streamlight staff are incredible. They sent me an entire replacement package. Not only do they make the best flashlight in the world, the gold standard, but they stand behind their entire product line. Thank you to the BBB and Streamlight! I recommend Streamlight if your life depends on using the best equipment available. Great people!

Streamlight is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.