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Business Profile

Insurance Agent

Matthew Cianci and Sons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agent.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has went into my account and paid his self, from money that was already paid to him. Without my permission at all.

    Business Response

    Date: 01/02/2025

    Emailed *****

    Hello *****
    I wasnt going to respond to this complaint, b/c my lawyer advised me to file a defamation of character lawsuit against this individual for lying deliberately against me.

    I should also make mention, that we recently received $250 from the insured via cash app as payment for new insurance.

    That tells me that he holds nothing against me.

    I dont treat these matters personally.  I am going to respond to you and show you how this transaction went.

    Problem one:
    he went into my account and paid his self
    Response
    We can only charge account from insurer with customer permission by signing docs approving this.
    Attached those.

    Typically,we make payment (agent draft) and then collect from customer that amount in cash (cash equivalent).

    We paid $1643 in cash.  We received just $500 from the client.  We then on 11/19/2024 correct the draft amount by subtracting what was not yet received ($435.13+700.01).  That total of A/R is $1135.13.

    $1643-$1135.13 is $508.00 (the total amount received) see attached 3.
    Please ignore the $300 at top of attached 3 sent end of December- he has reapplied for another insurance and paid cash $300.00

    Bottom line is this, we received just $500 from customer for his insurance.
    He still owes National General $1700.00

     

    Customer Answer

    Date: 01/03/2025

    Yes good afternoon I would like to retract my complaint about this company, they did nothing wrong on there part, what I was reading I really didnt understand, until I did speak to the company, and it was my mistake and misunderstanding of what I was reading, they are and great company to work with. 

    Customer Answer

    Date: 01/03/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ********** Ford

Matthew Cianci and Sons is NOT a BBB Accredited Business.

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