Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item did not look like what was purchased. Item arrived 3 months after purchase after numerous emails. Business owner refuses to refund

  Business Response

  Date: 05/07/2024

  This customer placed an order via Instagram and was made aware of the turn around time being delayed as well as the printing method being used to print her order. This printing method requires use of chemicals and sunlight to botanically print onto fabric. (Cyanotype Printing)

  
  

  My policy on returns regarding all custom orders is that an even exchange can be made, as it takes several weeks, sometimes months depending on the dyeing process requested.  She paid me in December via cashapp. 

  
  

  Because of several weeks of not having any sunshine to produce her fabrics, we were in communication about the delay of time. There is proof of this conversation via Instagram. There was no issue about the delay. Im reiterating , this was something we spoke about and confirmed to move forward with in the cold winter months as it was very dry and dreary weather, and the weather is contingent upon the process. 

  
  

  We stayed communicating via Instagram messaging, where I let her know that I was working on the last two of her panels and working with the sunlight available to make a proper print for her garments. There was no issue during our entire line of communication. 

  
  

  After sending her the complete item, she seemingly became upset at the way that it fits her, as she is comparing the way it looks on me to the way it looks on her.

  
  

   She is comparing this look to a photo of me she sees wearing the item. I have completed this order several times and have not had one complaint as such. She is the only person making such remarks and disparaging, untrue statements online on several platforms, because of a fitting issue. 

  
  

  After calling me on instagram and not reaching me, (as I was abroad) she  began to harass me online going to all of my social media platforms, calling me a scammer and telling people not to buy from me, in which I told her I would have to send a cease and desist , as she is spreading false information. She took a photo of the shirt on her floor telling social media that this is what I would send them if they made a purchase, in an attempt to lie about the entire set sent. She did not share the actual item I sent her. She only wanted to disparage my name and not come to a resolution. 

  
  

  I let her know that there are no refunds on custom orders, but an even exchange can be made, (to a top that was open) verses the kimono blouse she received. 

  I made an effort to resolve this by sending what she seemingly thought she was receiving despite her attacking and harassing me online. 

  
  

  She then made this complaint on BBB, as another attempt to cause harm to my business, after learning that I do not offer full refunds for custom orders (orders that take several weeks to create for a particular client), but would offer her a full exchange of the kind of item she thought she would receive (an open top). 

  
  

  She has harassed me, my family, and  has gone to extreme lengths such as posts on ******* to tell people not take my courses or buy work which has been successfully sold over 9 years now. (Stalking my ******* page) This woman is not well.

  
  

   My courses, my video content,  and other items have nothing to do with the order this woman has made, yet she has a personal agenda or some kind of obsession with me. She has mentioned that we went to high school together but werent very close, further proving the point that she seemed to have wanted to be friends somehow. I do not know this woman, nor do I remember her from any schooling. 

  
  

  There is simply no refund to give this woman because that is my policy on custom orders- only even exchanges. Since 2015, this has always been the case and there has been no complaint regarding me scamming anyone. 

  
  

  She has had an agenda before reaching out to me. I have screenshots of the disparaging remarks she has made in several places after her believing I was ignoring her because I did not answer her Instagram phone call while I was abroad, teaching. 
  

  
  

  Another false statement: We did not email until she started making remarks about me online. So she is lying about several emails sent regarding her order before it was sent.  Before then, everything else was via IG messaging where we had NO ISSUES. 

  
  

  Please advise how to move forward to remove this complaint. This woman is not well and Ive now been told by others that is the case. It has nothing to do with my professionalism. This is pre-meditated and very unhinged behavior from someone who has an agenda to make sure no one supports my business and she is failing to do so. While there has been orders that have taken several weeks to make because that is the nature of handmade textiles, this narrative and agenda she is pushing, is  not a category my business falls under. 

  Customer Answer

  Date: 05/07/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21635824
  
  I am rejecting this response because:

  I am rejecting this response because:
  
  Simone Evans did not have her return policy listed  anywhere on her website on social media accounts at the date of purchase.
  
  I messaged and called Simone on Instagram numerous times about my purchase which she ignored. 
  
  Simone did not send the item I ordered. As shown in the images, Simone did not send me the correct item ordered and has refused to do anything to rectify the situation. It has now been 5 months since my initial payment and as of yet, I have not received a refund nor an exchange. I just have a piece of fabric that I did not order. I ordered a kimono top and received a sleeveless top that was obviously different than my order. Simone admitted that the item was not what I ordered. I don't think its fair that I have paid $160 dollars for something I didn't order. If this was a size issue, I could understand her wanting to exchange but she blatantly sent me the wrong item, after I waited over 3 months. She ignored all my messages, and didn't make contact until I left a public message on her social media profile. She refuses to own up to her error and refund me. She knew there was an issue because I messaged her on Instagram and sent her a request on cashapp and she denied it.
  
  
   
  
  
  Regards,
  
  Meeka A
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 05/07/2024

  Hello, I had issue attaching this file to the previous window but here is the proof that I reached out to Simone numerous times. There is also proof that I did not receive the right item. 

  Customer Answer

  Date: 05/07/2024

  Attaching Instagram messages and call history  from me to Simone.