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Business Profile

General Contractor

USA Home Improvement Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business installed a metal roof on my home in 2015 and was advised of issues for 3 years prior their correction of the problem. Their rebuttal was I needed new gutters which WAS NOT the problem and ended with me having to replace my entire porch.

    Business Response

    Date: 09/30/2022

    Unfortunatley the one negative thing when installing a new metal roof is that you might have to upgrade your gutter system to a 6 inch gutter as opposed to 4 or 5 inch which is what **************** has on his home. This was explained to him when many times first when he purchased the roof and on 3 or 4 times when our service manager went to his home to address his problems.  We provided him many names and numbers of companies for him to  choose from to replace his gutters and also the name of the company that installs all of our gutters.  USA Home Improvement Solutions / *************** installs all of our metal roofing systems according to all of ***** ********** guidelines (our metal manufacturer who has been in business since 1946, and also provides metal pro training yearly to ensure all of our customers are recieving the highest quality workmanship) 

    With a metal roof water runs much faster than a shingle roof because it is smooth metal and not granulated asphalt.

    Lastly **************** problem was not caused by improper installation of the metal roof, it was caused by changing from a shingle roof to metal roof and the faster flow of water that needs to be accomadated by changing his gutter system which was told to him on many occasions. 

    * USA Home Improvement Solutions/*************** has been a Metal Pro certified contractor since the first year we have been in business. 

    Business Response

    Date: 11/14/2022

    We will be contacting you in the near future to set up a day and time to come back out to inspect this issue once again.

    Customer Answer

    Date: 11/16/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because: I will not accept their response until the business owns up to their mistake in installing my roof. 

    Regards,

    *********************

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