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Business Profile

Bank

FNCB Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for FNCB Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FNCB Bank has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • FNCB Bank

      102 East Drinker Street Dunmore, PA 18512-2432

    • FNCB Bank

      1625 Wyoming Ave Exeter, PA 18643-1448

    • FNCB Bank

      277 Scranton Carbondale Hwy Scranton, PA 18508-1111

    • FNCB Bank

      23 W Market St Wilkes Barre, PA 18701-1307

    • FNCB Bank

      419 Spruce St # 421 Scranton, PA 18503-1823

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dispute of charges against FNCB Bank. Case timeline of FNCB Bank: 1- I purchased my 2017 ********************* Vin: 1fm5k8f83hgc23837 on 07/19/2024 2- The total amount with interest was $29,699.25 for 75 payments of $395.99 each 3- I have auto insurance with ****************************** with payments starting on July 19, 2018 up to today. 4- I received a letter from FNCB on July 14, 2022, stating that they increased my auto loan debt by $15,813.00, claiming that they assigned an insurance company because they believed I did not have auto insurance on my vehicle since I purchased it from the dealer. 5- This notice was the first and only one I received after four years of making automated payments for both the auto loan and auto insurance. Therefore, I was surprised to receive such a letter. 6- As a responsible individual, I took it upon myself to resolve what I thought was a misunderstanding. I went to the nearest bank branch on Wyoming Ave. and spoke with Ms. ****** She informed me that once I provided evidence of having insurance during those periods for which they were charging me the debt, they would credit the amount owed, plus interest. 7- I promptly supplied them with evidence from Progressive for the periods mentioned in the debt letter, submitting some to the bank and others to the company they assigned the debt to, ***************** 8- **************** sent the money, accrediting the debt based on the evidence provided by Progressive and myself to clear the balance. However, FNCB Bank still wants to charge interest on the debt. 9- I see no reason to pay interest on money that is not owed, especially when the debt has been cleared, especially that my last payment on my loan auto was going to be in 11/02/2024. 10- I will like these charges clear.

      Business Response

      Date: 07/11/2024

      On behalf of *********************** ********, Esquire, attached please find FNCB Bank a ******** of ********************* and Trust Companys response to the consumer complaint filed by *************************** ****

    • Initial Complaint

      Date:01/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Switched mortgage to FNCB Bank, I only wanted a mortgage. A supposed Free Simple Checking was opened in conjunction with the mortgage. Now, every other month it seems or possibly every month FNCB keeps charging me different fees that I keep getting reversed. Now, FNCB is stating my balance due this month ******* is over $17.00 dollars more than my fixed mortgage payment. I have requested this account closed and to have a routing number and a mortgage account number provided to me so I can pay my mortgage from my other financial institution as I do my other bills and they simply have not provided me with this information. They just continue to charge extra money and not even have a explanation on my ******* statement.

      Business Response

      Date: 02/17/2023

      We have reached out to the consumer and closed his account. We consider this resolved.

    FNCB Bank is NOT a BBB Accredited Business.

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