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Business Profile

Computer Consultants

Excel Micro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Consultants.

Complaints

This profile includes complaints for Excel Micro's headquarters and its corporate-owned locations. To view all corporate locations, see

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Excel Micro has 2 locations, listed below.

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    • Excel Micro

      401 Pilgrim Ln Suite 200 Drexel Hill, PA 19026-5000

    • Excel Micro

      415 E Baltimore Ave Media, PA 19063-3538

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Excel Micro billed us for a service that we were no longer using. They then agreed to remove the charge but instead sent the account for collection using AG ****************. I have been getting harassed ever since. I have repeatedly requested an executed contract between Excel Micro and Coldwell Banker Heritage, but no one has sent anything.

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Business Excel Micro is a reseller of software. We purchased a software product from Excel Micro that cost us exactly $50.00/month. The cost was based on the number of email addresses that were registered for virus protected by the software. We had two email accounts registered but the minimum billing was $50.00 so that was our monthly bill. From May 2024 thru July of ********************************************************************************************** permission. In July we called tech support and found these email addresses were not real email addresses and had them removed from our account. The billing was never adjusted to correct the over charge of over $1000.00 and also during this time Excel Micro changed their accounting software so they can't find the original billing. I have called their number and spoken to a level one customer service agent. I have created a ticket. No one at Excel micro has been able to have a conversation with me. Excel Micro just turned the matter to a collection agency. Essentially, I am being billed for services that I didn't ask for and didn't know were being added. Excel micro is not responding other than to send to collections.

    Excel Micro is NOT a BBB Accredited Business.

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