Reviews

This profile includes reviews for Ascensus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ascensus has 14 locations, listed below.

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  Ascensus

  200 Dryden Rd E Dresher, PA 19025-1044

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  Ascensus Inc

  404 Camino del Rio S Ste 608 San Diego, CA 92108-3556

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  Ascensus

  101 W Broadway Ste 1420 San Diego, CA 92101-8215

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  Ascensus

  PO Box 124800 San Diego, CA 92112-4800

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  Ascensus Trust Company

  PO Box 10699 Fargo, ND 58106

Review Details

• Review fromJonathan J

  Date: 10/05/2023

  1 star
  Got them all the information needed for filing my Form 5500 eight months ago, and they still haven't done it. These people are terrible. They rarely respond back to email in a timely manner. They do nothing else in a timely manner. I literally don't understand what they believe they do to earn what I am forced to pay them.

• Review fromBrad A

  Date: 10/03/2023

  1 star
  This company is a third party company that has no customer service skills and does not care about humanity. There business ethics out poor and they tell you the same story everytime you call them they leave cases unfinished for months never use future plan cause your future will be a disaster if you use this company.

• Review fromTeri H

  Date: 09/22/2023

  1 star
  Our plan just migrated from *** (which was amazing) to Ascensus. So far, I have not gotten instructions to set the company site up. I have called and was on hold the first time for 1 1/2 hours and the second time for 2 hours. I finally left a message both times days ago with no response. I cannot even add employee deferrals since I cannot get a hold of anyone. I contacted our broker who also was on hold for 2 hours and left a message. They have not been called back either. This is a ***** contrast to the service we were getting and we expect. I suspect we won't be with them long.

  Ascensus

  Date: 10/17/2023

  Im sorry your initial experience with Ascensus didnt meet your expectations, I had forwarded your concerns to our client service team who have indicated to me that they have reached out to you to address. If you have any additional concerns, please dont hesitate to reach out to your client service team.

• Review fromJuarez G

  Date: 09/20/2023

  1 star
  I am the Plan Administrator for my company. We just got transferred from *** to Ascensus. **************** is horrible!! I need help with a very important issue and I've now been on hold for 44 minutes and counting. When I called earlier today, I got answered after holding 36minutes. Absolutely unacceptable!

  Ascensus

  Date: 09/21/2023

  Im sorry your initial experience with Ascensus didnt meet your expectations, I have forwarded your concerns to our client service team who will be reaching out to you shortly in fact you may have heard from them already.

• Review fromTim B

  Date: 09/19/2023

  1 star
  Wow, I wish I had researched this ahead of time and made my own choice on a change of record keepers! TERRIBLE experience. My previous ******** was great. Ascensus is a nightmare. They acquired my previous ******** PAI. They botched the electronic signature forms, sending the same thing multiple times, causing great confusion. Then they required a change in login credentials, which I did, and made the contributions I was unable to make during the transition because the old login no longer worked. Tried logging in a second time later that day, no luck. Tried the forgot password option, message returned you user does not exist. WHAT!? tried calling to get corrected: inappropriate prompts, wrong number called, disconnected on call transfers, etc, at least 7 calls and absolutely no progress!! Stay away, far far away!Will be contacting EBSA and DOL regarding this company's confiscation of our plan!

  Ascensus

  Date: 09/21/2023

  Im sorry your initial experience with Ascensus didnt meet your expectations, I have forwarded your concerns to our client service team who will be reaching out to you shortly, in fact you may have heard from them already.

• Review fromDakota K

  Date: 07/31/2023

  1 star
  They do not perform wires, but they will charge you a fee for sending you a check with your own money. They will send 2 checks instead of 1 in order to get more money out of you, but first they will send it to a completely different state. When they reissue your checks to the correct address, they will add a $40 reissue fee to each check. Taking $100 form you for no good reason. This is a horrid company that is going to squeeze every ***** out of you that they can.

  Ascensus

  Date: 08/01/2023

  I apologize that your experience withdrawing your funds did not meet your expectations and I regret you were unhappy with the fees charged to process your distribution. Ascensus has a contractual agreement with your former employer where all the fees we charge are listed and agreed to. Included are the check reissue fees you mentioned. During your participation in the plan, you were not charged any trustee or custodial fees by Ascensus Trust. Many trust companies charge asset-based fees or deduct fees at least annually. The only fees you were charged by Ascensus Trust were the fees taken at the time of your distribution. Ascensus Trust only issues separate checks when separate tax records are required and all distributions are mailed to the address we have on file for you. Please also know that even if we had wired the money, you would have still been charged the same fees. Im sorry this wasnt better communicated to you while you were requesting your distribution.

• Review fromSonya W

  Date: 07/24/2023

  1 star
  I would not recommend this company if you need your money fast. I requested a loan explaining that I had $4.00 at the time to my name. I did everything to expedite this process. I was approved on Wednesday, July 18th and I am still awaiting my funds. I called several times and have been told nothing but lies. I was told direct deposit was the fastest, but it doesn't appear that way. I'm highly disappointed in this process and pray I never have to use them again. ***************************

  Ascensus

  Date: 08/01/2023

  We attempted to locate your account using the details provided here, but were unsuccessful. We welcome the opportunity to discuss your concerns with you. Please feel free to reach out to our office at your earliest convenience so we may review your concerns in greater detail. Alternatively, please provide additional contact information so we can contact you directly.

• Review fromBill S

  Date: 06/15/2023

  1 star
  Terrible service between Vanguard ****** ********* (Vanguard Partner). They are unable to do anything together, nor can they do anything electronically for rollover from Vanguard ****** to Vanguard (Acensus Trust). They are partners and Acensus maintains seperate accounts and each company tells you to call the other support line. Aggravating.Terrible service and process. Nothing against the support service folks, these process decisions come from department heads.******* says, it will take up to 24h to have a form emailed. Just terrible service.

• Review fromJudith A

  Date: 06/05/2023

  1 star
  This company is nightmare to work with. Id give 0 stars if I could. I have been attempting to withdraw my 403b since May 18th.Ive spoken with several agents at the company, and each provides me with a different answer. Ive been made to sign and send paperwork multiple times. I was advised to take out a loan, then a partial withdrawal, then a full withdrawal.I provided my wire information last week. I am not receiving updates, and have not received any helpful information when speaking with customer service.This ********************** has given me the runaround for several weeks. Yet, I have no concrete answers. I am disappointed in the way this has been handled. No one seems to know what theyre doing here

  Ascensus

  Date: 06/07/2023

  We attempted to locate your account using the details provided but were unsuccessful. We welcome the opportunity to discuss your concerns with you. Please feel free to reach out to our office at your earliest convenience so we may review your concerns in greater detail. Alternatively, please provide additional contact information so we can contact you directly.

• Review fromLes S

  Date: 05/22/2023

  2 stars
  Not a good company to work with. I left my company, and submitted the rollover form twice including all the information needed for an electronic transfer to my fund manager, but Ascensus decided to mail me a check instead, just so that they could charge $15 for a "check fee" and $45 for "distribution fee". Complete BS. This place is not well run, impossible to reach anyone or get help. I would not recommend doing business with them.

  Ascensus

  Date: 06/07/2023

  I apologize that your experience withdrawing your funds did not meet your expectations and I regret you were unhappy with the fees charged to process your distribution. Ascensus has a contractual agreement with your former employer where all the fees we charge are listed and agreed to. Included are the $45 distribution fee and the $15 check writing fee you mentioned. During your participation in the plan, you were not charged any trustee or custodial fees by Ascensus Trust. Many trust companies charge asset-based fees or deduct fees at least annually. The only fees you were charged by Ascensus Trust were the fees taken at the time of your distribution. Ascensus Trust cannot wire money directly to fund managers, which is why you were issued a check. Even if we had wired the money, you would have still been charged the same fees. Im sorry this wasnt better communicated to you while you were requesting your distribution.