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Business Profile

Retirement Planning Services

Ascensus

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retirement Planning Services.

Complaints

This profile includes complaints for Ascensus's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ascensus has 15 locations, listed below.

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    Customer Complaints Summary

    • 92 total complaints in the last 3 years.
    • 54 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was working for a business that used Ascensus for the 401k Plan regulation. In May of 2021 the owner of the business passed away suddenly. I left the business in January of 2022, the business sold in March of 2022. It has been over a year and Ascensus has not transferred my 401k funds to my new job. All the paperwork was completed in July of 2022. No response to emails/calls. This company has been a disaster to work with.

    • Initial Complaint

      Date:01/10/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a SMALL retirement plan of less than $200. We just want to do a quick rollover to a Traditional IRA since the retirement plan has been decreasing over many years and it is just going down to nothing so it isn't fair. Now we went to roll it over and they are charting us $75 to do so! IF we had thousands of dollars, I would understand and a more fair way to charge a fee is a percentage. But this is close to HALF of the value of the amount and that just is NOT fair by any means. The company can waive fees but refused to help in any way. I had previously called to withdraw and no one advised of the fee, you can pull the calls. We are actually getting statements to our current address, but they claimed they didn't have the address on file. So we changed it and had to wait 2 weeks. I asked a Supervisor to call me back at that time and no one ever did. The company seems to make people jump through hoops for their money. This is fraud.

    Ascensus is NOT a BBB Accredited Business.

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